Name: The Complex Customer Journey by 1to1 Media
Duration: 2 min 11 s
Description: This podcast is an excerpt from a 1to1 Media Webinar featuring VP of Digital Acquisition Jessie Mamey at Revana Digital. In this clip, Jessie discusses the complex journeys customers take in making a purchase decision. Watch the full webinar to learn how marketers can harness the power of data for strategic media planning here: http://go.1to1media.com/datajourney

Special Guests: Mike Pounsford, Kevin Ruck and Howard Krais

Leading the Listening Organisation was published in December 2023.

This book explores tapping into employee voices for better decisions, innovation, and performance. ‘Leading the Listening Organisation’ offers practical strategies, based on global research across 500 organisations, to create resilient workplaces where open communication and fresh ideas thrive. Essential reading for leaders, HR, and communication professionals.

Topics covered include why listening matters, barriers to listening, creating listening climates and leadership’s role in listening.

There will be three of us in this episode.

Mike Pounsford founded Couravel, an organisation development consultancy specialising in change communication, in 2001. He works internationally for private, public and third sector organisations and is an IAF Certified Professional Facilitator.

Kevin Ruck is the co-founder of PR Academy, the largest provider of Chartered Institute of Public Relations (CIPR) qualifications and the editor of Exploring Internal Communication, also published by Routledge.

Howard Krais co-founded True,, an employee experience and engagement consultancy, in 2023 following several senior roles in large global organisations and two years leading the UK chapter of the International Association of Business Communicators (IABC).
Join us as we discuss leading the listening organisation.

Host: Jo Moffatt

Radio Show #529 Leading the Listening Organisation

Special Guest: Jeffrey Klubeck: Author of The Integrity Game®️

Jeffrey Klubeck is retired Professor of Communication and author of The Integrity Game®️ which is evolving into a comprehensive soft skills development company. As a world class coach, Jeffrey has worked with entrepreneurs and high performance teams in 12 countries across 4 continents.

He is also the founder of Get A Klu, Inc. which serves small/micro businesses and solo-preneurs with productivity and accountability frameworks. Klubeck is also author of the Get A Klu in 52 Soft Skills Book series. As a speaker he is fast paced, humor-laced and a little bit in your face … always challenging audiences to look within!

Join us as we discuss the 10 question sets that make up “The Integrity Game®️

Host: Andy Goram

Radio Show #530: Giving Support and Resilience to Leaders and Teams

Special Guest: Jo Moffatt, EFS Advisory Board Member & Strategy Director, MD Woodreed

We will be discussing the topic of workplace culture: what it is, how it is defined and why it matters, not only for organisational and corporate success but also for health, wellbeing and engagement of the wider workforce.

This is in advance of Jo speaking at the Health & Wellbeing @ Work conference at the NEC in Birmingham on 12 March.

Join us as we discuss workplace culture.

Host: Jo Dodds

Engage for Success Radio

Radio Show #531 Workplace Culture, what is it and why does it matter

Special Guest: Alison Green: Director of WOMBA

More than 80% of parents in the UK are in employment yet there’s remarkably little research. The research that has been conducted tends to disregard the experience and role of working dads – perhaps reinforcing the notion that this is a ‘woman’s issue’. We have started with a unique, binary gender equal piece of research to explore the perspectives of both working mums and working dads.

The aim of our research is to help parents returning to work thrive – for the benefit of the organisation, the individual, their family and wider society.

WOMBA (Work, Me and the Baby) is a specialist coaching practice, which provides practical and psychological support, for working parents.

They help organisations build inclusive cultures, supports working parents as they manage their careers and upskills accredited coaches to add Diversity & Inclusion to their coaching practice.

They have worked with organisations across the public and private sectors including Tesco, The Government Legal Department, Universal Music Group and AND Digital.

Alison Green is one of the directors of WOMBA (Work, Me and the Baby) and is an experienced, Masters qualified, executive coach. She specialises in supporting professionals as they make the transition to becoming a working parent whilst managing their careers.

She has two grown children and now she has a little more time she’s developing her yoga practice.

Join us as we discuss how organisations can drive equal opportunities for working parents.

Host: Andy Goram

Radio Show #532 How organisations can drive equal opportunities

Special Guest: Suzana Mihajlovic: Author of Your2Minds

Suzana Mihajlovic is the founder of Your2Minds Pty Ltd. She is a multiple best selling author and elite level performance and success coach. Her expertise has been featured in many prestigious podcasts and business magazines and most recently in Times Square, New York.

Suzana Mihajlovic has had a wide calibre of experience and expertise all of which distinguish her from the ordinary. She has been referred to by her clients as the “missing link between success and failure”.

Professional Development can be an expensive investment for many organisations. Even though millions are spent every year on training and development, leaders often feel frustrated because even with the best training, often the return on the investment for professional development is not as great as anticipated. This is because staff will learn new skills in the training and professional development but their behaviour does not change leaving a large gap between knowing what they should be doing and actually doing it.

The concept of self-image on performance has been studied for decades. It Is one of the most valuable mindset upgrades that any leader can implement. Basically, self-image is about creating the image of success – or an image that aligns with workplace performance – within each individual and as a team. By upgrading each individual’s self-image and then the overall team’s self-image to match corporate goals, staff are more likely to meet KPIs, to enjoy their work, and to make a positive contribution to the overall culture of the organisation.

Join us as we discuss the effect of self-image on performance.

Host: Jo Dodds

Radio Show #533 The Effect of Self-Image on Performance

Special Guest: Jo Hand: Co-Founder of Giki

Jo is Giki’s co-founder and has worked in sustainability since 2006, is responsible for Giki’s engagement programme, clients and partners. She specialises in behaviour change, climate communications, employee engagement and personal carbon footprints. Jo is a former BBC Panorama journalist and executive committee member at CDP.

The Race to Zero is global campaign rallying nations, industries, and individuals to unite in the fight against climate change. But there is an often-over-looked group who can also play a significant role – employees.

In the build-up to COP28, Giki ran a global Employee Race to Zero competition, a month of fun challenges to help engage employees from twenty organisations representing 500,000 employees and accelerate their Race to Zero commitments.

In this podcast Giki co-founder Jo Hand, we will discuss why employee engagement is fast becoming a crucial part of net zero delivery and the best techniques to achieve it across different sectors, divisions, and regions.

Join us as we discuss how best to engage employees with sustainability strategies.

Host: Jo Moffatt

Radio Show #534 How best to engage employees with sustainability strategies

Special Guests: Dr Sarah Pass and James Court-Smith

Join us to hear the initial findings from the Engage for Success 2023 survey.

This is the second Engage for Success national survey, established to examine the current state of employee engagement in the UK. We will be discussing the EFS Employee Engagement Index and the 2023 UK engagement benchmark.

Listen as we reflect on variations in engagement levels according to organisational size, sector, and the level of action (or inaction) in organisational practice.

We will be discussing the relationship between engagement and wellbeing, hybrid working, and the positive impact of employee engagement champions.

Dr Sarah Pass is a senior lecturer undertaking research related to employee experience and engagement and teaching at a postgraduate and executive level. Sarah is a member of the Engage for Success Advisory Board, sits on the steering group, chairs the East Midlands Area Network, the Line Managers TAG, the Engagement Champion TAG, and co-project lead for the EFS annual survey.

In 2023, Sarah was ranked by HR Magazine as an Influential Thinker in HR. She is a Fellow of the RSA, an Academic Associate of the CIPD, and a member of the British Academy of Management.

James Court-Smith leads Stillae Ltd – helping companies make sense of the data they collect, and put it to profitable use, across multiple industries in Europe.

He chairs the Engage for Success Steering Group and is a member of the Advisory Board. James is the co-project lead for the EFS annual survey and is a Visting Fellow at Nottingham Business School.

Join us as we discuss the variations in engagement levels according to organisational size, sector, and the level of action (or inaction) in organisational practice.

Host: Jo Dodds

Radio Show #535: The Latest EfS Engagement Survey

Special Guest: Yosi Amram: Author of Spiritually Intelligent Leadership: How to Inspire to be Inspired

Yosi Amram, Ph.D., is a licensed clinical psychologist, and an executive coach catering to CEOs, entrepreneurs, and other influential leaders. Previously a founder and CEO of two companies that he has led through successful IPOs, he has coached over 100 CEOs – many of whom have built companies with thousands of employees and revenues in the billions. He is a pioneering researcher in the field of spiritual intelligence, whose research has received over 1000 citations.

Yosi is the author of Spiritually Intelligent Leadership: How to Inspire by Being Inspired. Holding an MBA from Harvard University and a Ph.D. in Clinical Psychology from Sofia University, Dr. Amram is committed to enabling individuals to unlock their potential through spiritual intelligence, which grows out of a profound connection to the core of one’s existence – their spirit, where inspiration and their deepest interconnectedness reside – that enriches their overall functioning, improves their effectiveness as leaders, and enhances their wellbeing as humans.

Yosi is passionate and motivated to discuss what is spiritual intelligence, how it is different and complements emotional intelligence, and how it contributes to leadership, the cultivation of community culture, and the productivity impact in the workplace, as well as to individual happiness, wellbeing, and deeper meaning and fulfillment in life in general.

Join us as we discuss how we can begin to awaken our spiritual intelligence.

Host: Jo Moffatt

Radio Show #536 Developing Spiritual Intelligence And Capabilities

Special Guest: Claire Smith: Chief People Officer at Movera

In this episode, we will discuss the impact of a positive culture within the workplace. Claire will talk about her experience in award winning organisations who had strong, positive cultures within their workplaces and the benefits of such. Claire will share some key takeaways on what you can do within your business, no matter what size, for the benefit of your people and customers. She will highlight the impact of her work within Mortgage Advice Bureau and the initiatives she has started within her role as Chief People Officer within Movera. Snippets will include where to start, what good looks like, the impact of getting it right, the impact of getting it not so right.

Whilst Claire doesn’t have a traditional HR background she has spent 15 years working within the legal sector and held senior roles within Pannone, QualitySolicitors and Moneypenny.

During her time at Pannone and Moneypenny, Claire saw the impact of award-winning cultures as both organisations were ranked Top 3, Best Companies to work for. Throughout her time at Moneypenny, Claire was a brand ambassador for them, sharing with other businesses how you create a brilliant workplace culture. In 2020, Claire moved into Financial Services working with Mortgage Advice Bureau and had the opportunity to lead the business through a journey to redefine their mission, vision and values as their People & Culture Director. In 2022 MAB won the coveted recognition as overall winner of the Business Culture Awards.

In her own words, Claire loves working with people, building relationships and her vision is to create an amazing place where people feel safe, valued and engaged.

Join us as we discuss the impact of a game-changing culture.

Host: Jo Dodds

Radio Show #537: The Impact of a Game Changing Culture

Special Guest: Charlotte Dahl

Join regular EFS radio show host Jo Moffatt in conversation with Charlotte Dahl as they look forward to this year's Employee Engagement Summit at The Brewery in the heart of London on Wednesday May 1st.

Kicking off with a keynote from none other than Ruby Wax OBE, delegates will also hear the latest UK Engagement Survey results from EFS volunteers Dr Sarah Pass and James Court-Smith as well as presentations, case studies and panel discussions that showcase the importance of high-impact, purpose-driven employee engagement strategies through a lens that focuses on how organisational culture, collaboration, wellbeing and leadership buy-in are the the key to high-performing, engaged teams.

Charlotte Dahl is Creative Planning Director at specialist consultancy, Woodreed and a regular host of the Employee Engagement Summit series. Charlotte sits on the judging panel for the Engage Awards and writes, speaks and trains on the topic of employee engagement, workplace culture and internal communication as well as leading culture change and transformation programmes for clients across the public and private sector.

Join us as we discuss this week’s upcoming Employee Engagement Summit in London.

Host: Jo Moffatt

Radio Show #538: 2024 Employee Engagement Summit

This podcast is an excerpt from a 1to1 Media Webinar featuring VP of Digital Acquisition Jessie Mamey at Revana Digital. In this clip, Jessie discusses the complex journeys customers take in making a purchase decision. Watch the full webinar to learn how marketers can harness the power of data for strategic media planning here: http://go.1to1media.com/datajourney

The Complex Customer Journey

The latest trends and insights in customer experience. Topics focus on customer service, marketing, employee engagement, sales  effectiveness, and customer loyalty. Visit our website at http://go.1to1media.com/home. 

The Complex Customer Journey

1to1 Media

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