Dennis Drogseth of #EMAdiscussed CMDB systems making change work in an age of Cloud and Agile.

ITSM Global Podcast – Dennis Drogseth @dndrogseth #know16

Elinor Klavensof #Forresterdiscusses changing the delivery of IT services for millennials.

ITSM Global Podcast – Elinor Klavens ‬@elinorklavens #know16

Shane Carlsonof #CSCdiscusses digital transformation and bi-modal digital service management.

ITSM Global Podcast – Shane Carlson @ITSMPundit #know16

Gene Kim discusses the state of DevOps and the intersection of DevOps and ITSM.

ITSM Global Podcast – Gene Kim @RealGeneKim #know16

Lupe Clark of #CSAAInsurance discusses how critical thinking techniques help problem resolution.

ITSM Global Podcast – Lupe Clark #know16

Roy Illsleyof #Ovumdiscusses The difference between ITSM in Europe and the United States.

ITSM Global Podcast – Roy Illsley @royillsley #know16

Andrew Harsch of #Unisys discusses Supplier Integration and Management (SIAM) and discovery tools.

ITSM Global Podcast – Andrew Harsch @andrew Harsch #know16

David Laing of #IDC discusses industrial control systems, embedded systems and environments.

ITSM Global Podcast – David Laing #know16

Christoph Goldenstern of #Kepner-Tregoe discusses Process Improvement Service, Incident Management and Agile and DevOp problems.

ITSM Global Podcast – Christoph Goldenstern @Goldenstern #know16

David Gagen of #Navvia summarizes the #Know16 Configuration Management Workshop.

ITSM Global Podcast – David Gagen #know16

Terence Chesire of #ServiceNow discussed.

ITSM Global Podcast – Terence Chesire @tchesire #know16

Farrell Hough discusses #ServiceNow’s approach to continuous improvement for customers through transparency, data and adaptation.

ITSM Global Podcast – Farrell Hough @FarrellHough #know16

Matt Schvimmer discusses the #ServiceNow App Store its growth in the first year its programs and what’s next.

ITSM Global Podcast – Matt Schvimmer @SEHGator #know16

Chris Pope of #ServiceNow discusses changes in the platform, speeding up adoption and getting past Phase 1.

ITSM Global Podcast – Chris Pope @Chris Pope NOW #know16

We chat with Nicole Forsgren from @Chefs about how DevOps is changing life in the IT departments, reducing burnout, improving culture and creating more stable environments

ITSM Global Podcast – Nicole Forsgren @nicolefv @chef

Welcome to AllThingsITSM.
This is not a destination focused purely on ITSM, but a site that embraces all things IT and the ways that IT impacts the business both good and bad. From buzzwords like DevOps, Lean IT and the rest, to the latest and greatest in tech tools, service management, project management and best practice frameworks of all flavours. Our goal is to deliver the one destination that has everything you need if you are concerned about the value business gets from IT. So welcome to AllThingsITSM and let us know how we are doing by tweeting us at @AllThingsITSM or by dropping us an email at ITSM@gotomarketers.com

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