Key Highlights from the Episode
 
1- Adaption of technology in the post-pandemic world by customers.

2- Customer Engagement Channels: Which is better for customer retention?

3- Why technology should empower agents to win customers for enhanced customer satisfaction. 

4- Best Practices for handling different segments of customers

Adoption of Technology: Empowering your Customer Support Team

Key Highlights from the Episode

- New age Experience: Automation Meets Customer Experience 

- Impact of Pandemic on Leadership and CX

- The Rising Importance of Employee Experience

- Right Technologies Enhance CX and Customer Service

- Operationalize the Meeting of Customer Demands

Adoption of Technology: Respond to Customer Demand in Real-time

Key Highlights from the Episode

1. How to Identify if your business needs a Contact Center
2. The right time to shift from PaaS to SaaS
3. Addressing the Challenges in setting up a Contact Center
4. Pre-requisites to get started with a cloud call center
5. Choosing the best solution for your business - some tips and tricks

How to Setup a Cloud Contact Center for Startups?

Key Highlights from the Episode:

- Evolution of customer support expectations - voice to omnichannel
- Differentiating between Direct and Partner support
- Support process for Enterprise and startups
- Building a global customer support team
- Ways to empower your partners and customers

How to Ace your Customer Support

Key Highlights from the Episode
- Evolution of businesses –  Changing role of IT over the years
- Do we really need to move from Operational to Business KPIs
- Factors that brought about this change in the way we measure the success of a department or business
- How KPIs differ across departments and even geographies
- How is artificial intelligence shaping the business analytics

Business Vs Operational KPIs: The True Measure of Success

Key Highlights from the Episode

- Understanding the project life-cycle and the role of a Project Manager
- How to break the geographical barriers to deliver large call center projects
- How to maintain the balance between business and technology
- How to effectively manage the customer expectations
- Project delivery during COVID 19 pandemic

How to Successfully Deliver Enterprise Contact Center Projects in Emerging Markets

Key Highlights from the Episode

- Tackling the challenges of remote working during a pandemic
- How to empower your workforce to work from home
- Driving customer satisfaction with remote customer experience
- Role of technology in the pandemic era
- Post-pandemic trends and strategy

How to Make Remote Working a Success for BPOs

Ameyo is an omnichannel customer engagement platform that helps businesses go remote with its virtual contact center solutions and helps streamline their customer service, customer support, and collection processes.

Ameyo

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