UX Design

Laura Klein, UX expert and consultant, discusses the need for knowing and understanding your audience before you design a product or service.    Topics covered including how to build new experiences, thinking about context, iteration, and A/B testing. She also talks about using the lean methodology to measure your impact and change behavior.

Knowing and Understanding Your Audience

Des Traynor, Intercom co-founder, and Margaret Gould Stewart talk about product design at massive scale, the aesthetics of business software and the importance of diversity on design teams. 

Margaret Gould Stewart, Director of Product Design at Facebook

Intercom co-founder Des Traynor talks to Tony Ulwick, the inventor of outcome-driven innovation and a decades-long champion of jobs-to-be-done as a method for product design.

Tony Ulwick, Founder of innovation consulting firm Strategyn

Julie Zhuo chats with Intercom content marketing manager Adam Risman about what makes great product design, establishing early design principles, team building, and much more. Plus, Intercom director of product design Emmet Connolly talks about his principles of bot design.

UX Design

Andy F