Online Shopping in Ghana, my experience with Jumia.
I thought it is very convenient to shop online in Ghana as it is done in the other part of the world. Probably you must also be dreaming same but by the time you finish reading this you will change your perception about online shopping in Ghana.
Hence forth I would like all buying fom jumia to open their items and test them to see if they are working properly before you pay when the item is been delivered to you. As those who want to buy hotwav phone I will advise you look some elsewhere but not from jumia.
On the 14th September 2017 at 16:56, I ordered a Cosmos V23 from Jumia. The phone was delivered on the 18th September 2017. I put the phone on charge to get it ready for use but the phone was not charging. I then returned the phone to jumia on 19th September 2017.
The phone came back to me as a repaired phone on 28th September 2017 after several calls. I call jumia call center to register my displeasure of what they have done but the guy I spoke with by name Eric said they did do any work on the phone. They brought the phone on Thursday but Wednesday 4th October 2017, the phone ceased to work. I took the phone to jumia office at spintex and they told me that they don’t manufacture phones so I should take the phone to the service center at circle for the 7 days has elapsed. Meanwhile when I returned the phone it took them about two weeks before they sent to me a repaired phone.
Saturday 13th October 2017, I sent the phone to Hotwav service center they promise to get to me by the following Monday which they never did. I went to jumia office at spintex on Thursday 19th October 2017 and I spoke with one Abigail and the Lady I met on the Saturday when I went to jumia office at spintex who told me that jumia does not manufacture phones, they call the service center and they said all issues ratified. I asked are they giving me a new phone and Abigail said it could be a new phone.
I went to the service center Saturday 20th October 2017 only for them to give me the same phone. I send the phone to jumia on Monday 23rd October 2017 not functioning. I was told by a guy called Nana Yaw who was handling the issue that they are giving me a new phone so I should come for the phone. I send some for the phone today 26th October 2017 only for him to come with a used phone which is not functioning. After paying GHC 322 for a phone am buying from jumia and spending over GHC 150 on transportation for follow ups I get no value. 
That is online shopping in Ghana for you. You may have been buying from jumia and it looks like all is well because they have not send to you a defective item before. September 2017 was my first time of buying from jumia  and I bought three phones in that same month with the order numbers 300488786 a fero L100 phone, 300742676 a cosmos V23 phone and 300469976 a cosmos V23 phone which I have no value for the GHC 322 I paid. I thought it was good do business with jumia after the second order and I went in for my third order and here am I now.
I have all conversation with jumia on records. I am going drop one for you to know that this is not just a fabricated story. 
Beware shopping online in Ghana especially when dealing with Jumia. The amount involved in mine is GHc 322 and after spending over Ghc 150 on transportation for follow ups I get a useless phone. Yours may be a big amount so beware. Enjoy the audio. You can reach me on 0208844944 / 0247530841 for further details even if you want all the audio conversations with jumia and the Hotwav service center.

Anthony Clifford Buamono