Epub Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference

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For Bulk order inquiries, please contact huronpublishing@hcg.com Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence. In this book, author Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since. Studer, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones.Based on Studer Group's Nine Principles, Quint Studer shows how to retain more employees ensure better customer service build strong leadership, align organizational values, goals, and results increase communication reward and recognize individual success while also requiring accountability

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