Listen to the following IVR interaction of Max, who calls his mobile carrier, Prime Telecom, to update the expiration date of his credit card. Unfortunately, the call ends in a disconnect.

Customer Interaction #1

 Max's call has been disconnected and he needs to call in again. He expects to have to go through the same menu structure, but to his surprise, the IVR remembers him.

Customer Interaction #2

Aspect's Director of Emerging Technologies, Tobias Goebel, talks with Dan Burnett, one of four authors of the new WebRTC standard in the W3C and co-author of one of the first books on the topic.

Aspect Software