I am a customer of Openweb and have been experiencing really slow connectivity on the "uncapped" account that I have with them.  I have been trying, only for the past 2 weeks, to get someone to attend to this and today, I made three phone calls to them.

This morning when I called in the first time, the "technical" line was only ringing for about 3 minutes.  I was promised that someone will call me back shortly but, three hours later, no one did.

The people doing the initial answering are just fine but, when they need to transfer a call to the so-called "technical" line, there is no answer.

I then called in again, after 12:00 to speak to someone.

My call was transferred to the "technical" line and I held on like this for about 15 minutes.  I was then kicked into a mailbox.  Screw that!  I disconnected and redialed.

I once again asked to speak to someone.

The reason why I uploaded this file, is because, after someone actually transferred my call, the person to who the call was transferred answered my call and............!!!!!!!!!!

THEY PUT MY CALL RIGHT BACK TO THE MAIN LINE.  I HEARD THE PERSON BREATHING FOR A FEW SECONDS AND THEN I WAS PUT BACK IN LINE!

I just want to say, that I am not impressed.  I don't care how many issues you have or what your problems are but, if you say that you are going to return a call, you better do so or don't tell me that it will be done when it is obviously not the case.  Also, never take a call if you intend on pushing me back to those who can't help me.  Hell, don't even answer the phone; go and hide in a cave or something!

I am paying for the call and I am paying for the account and if you cannot service a simple request, don't sell the darn accounts!

I am not impressed!

A product does not only consist of people fronting in a call centre and transferring the call to people who are not interested in helping.  Empower your staff!  Give them training so that they can assist us!

Just because you get crappy service from the places around you, does not give you the right to provide the same kind of service to me.

So there you have it.

I'm sure that nothing will come of it and frankly, I can't be bothered.

Just be aware of Openweb's poor customer service before signing up for any of their packages.

13:16, 13 April, 2015, Pretoria, South Africa.

OpenWeb customer care 13 April 2015

This is the type of customer services that Telkom provides during office hours.  I am feeling particularly optimistic today; with service like that, I see a bright future for South Africa!

Telkom Providing Ultimate Customer Service. 17042015

An outside recording of the start of the celebrations in Laudium.  This is still quiet though.

babagrr