In How to Work with (Almost) Anyone, Michael Bungay Stanier outlines how to set up working relationships for the best chance of success—by following a process of thorough preparation, a keystone conversation, and regular maintenance.

Bungay Stanier, founder of coaching firm Box of Crayons, is a world-renowned thought leader on coaching and author of the best-selling coaching book, The Coaching Habit. In his most recent book, he focuses on relationship-building, providing readers with processes and principles, as well as exercises and ample practical advice to sharpen their skills.

Together with Martin Reeves, Chairman of the BCG Henderson Institute, Bungay Stanier discusses how to build the “best possible relationship” and how to maintain and repair it over time. Moreover, they assess how to create a corporate culture conducive to these relationships, and how to make these relationships work in a hybrid or remote setting.

Key topics discussed:

[01:22] How to make difficult relationships more workable
[03:39] Definition of a “best possible relationship” and how to build it
[05:54] How to have a keystone conversation
[12:26] The impact of corporate culture and different personality types
[15:44] How to maintain and repair relationships
[20:42] The implications of hybrid and remote work
[22:31] How leaders can apply these lessons in their organizations

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About the BCG Henderson Institute

The BCG Henderson Institute is the Boston Consulting Group’s think tank, dedicated to exploring and developing valuable new insights from business, technology, economics, and science by embracing the powerful technology of ideas. The Institute engages leaders in provocative discussion and experimentation to expand the boundaries of business theory and practice and to translate innovative ideas from within and beyond business. For more ideas and inspiration, sign up to receive BHI INSIGHTS, our monthly newsletter, and follow us on LinkedIn and Twitter.

How to Work with (Almost) Anyone with Michael Bungay Stanier

In The Measure of Progress: Counting What Really Matters, Dame Diane Coyle argues that traditional measures like GDP no longer capture economic realities.

Coyle is the Bennett Professor of Public Policy at the University of Cambridge. She is also the director of the Productivity Institute, a fellow of the Office for National Statistics, and a member of the UK’s Competition Commission. Drawing on her deep expertise, she proposes an alternative framework for measuring productivity that enables better policymaking.

In her conversation with Nikolaus Lang, global leader of the BCG Henderson Institute, she discusses the shortcomings of GDP—such as a lack of accounting for immaterial goods or natural capital, alternative measures of progress, and how corporate leaders should rethink their approach to measurement.

Key topics discussed: 

[01:32] The shortcomings of GDP as a measure of productivity
[09:14] The issues of inflated GDP statements
[11:12] Alternative measures of productivity and progress
[13:47] A time-based approach to measuring productivity
[16:39] How productivity measurement works in practice
[18:57] Implications for corporate leaders

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About the BCG Henderson Institute

The BCG Henderson Institute is the Boston Consulting Group’s think tank, dedicated to exploring and developing valuable new insights from business, technology, economics, and science by embracing the powerful technology of ideas. The Institute engages leaders in provocative discussion and experimentation to expand the boundaries of business theory and practice and to translate innovative ideas from within and beyond business. For more ideas and inspiration, sign up to receive BHI INSIGHTS, our monthly newsletter, and follow us on LinkedIn and Twitter.

The Measure of Progress with Diane Coyle

Inspiring and thought-provoking conversations with leading thinkers about influential ideas on business, technology, economics, and science. Hosted by Martin Reeves, Chairman of the BCG Henderson Institute, and Philipp Carlsson-Szlezak, Global Chief Economist of BCG.

For more ideas and inspiration, sign up to receive BHI INSIGHTS, our monthly newsletter, and follow us on LinkedIn and Twitter.

The Measure of Progress with Diane Coyle

Thinkers & Ideas / BCG Henderson Institute

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