In this episode of BetterTech, Haseeb Khan sits down with Chris Traylor, Global Executive for Employee Experience at ServiceNow, how proofing the workforce for the future is being reshaped by AI agents. Chris shares valuable insights on the evolution from chatbots to fully autonomous AI agents that execute complex workflows, enhance productivity, and transform employee experience. He emphasizes the critical role of integrating AI with governance, contextual awareness, and structured data to ensure relevance and reliability in proofing the workforce. From framing AI agents as digital twins rather than replacements to offering a practical roadmap for AI adoption, Chris delivers a clear, experience-driven perspective on how businesses can unlock value from AI, starting small but scaling smart, to effectively proofing the workforce in today’s fast-changing landscape.

Future Proofing the Workforce with AI

In this episode of PetrTech, host Haseeb Khan welcomes Eze Lanza, an Open Source AI Evangelist and Developer Advocate at Intel. With over a decade of experience in AI, including classical NLP and modern AI developments, Eze shares insights on the evolution of AI from traditional machine learning to large language models and AI agents. He explains how AI agents are transforming business automation by connecting AI models to external systems, enabling practical workflows with controlled execution. Eze also discusses the future of work shaped by AI, the challenges around ethics and responsibility, and the growing adoption of AI tools among developers. The conversation highlights real-world applications in healthcare, finance, and customer experience, emphasizing an agentic future powered by AI’s evolving senses.

The AI Agent Empowered Workforce

In this episode of Better Tech, host Jocelyn Houle interviews Marc-Antoine Auger, AVP of AI Data Governance and Business Architecture at iA Private Wealth. Marc-Antoine dives deep into how financial institutions can modernize legacy systems by aligning business architecture, data governance, and AI to drive scalable transformation and value. He emphasizes the importance of understanding business capabilities, managing technical debt, and fostering collaboration across business, technology, and risk teams. Marc-Antoine also shares insights on data quality being “fit for purpose” rather than perfect and highlights the challenges and opportunities of AI adoption in finance. Listeners gain practical guidance on navigating complex AI projects and managing up effectively in fast-changing environments.

Leading Digital Transformation in Traditional Enterprises

In this episode, host Jocelyn welcomes Bennett Borden, CEO of Clarion AI Partners, to discuss his unique journey merging law, data science, and AI development. Bennett shares how Clarion combines legal expertise with cutting-edge AI technology to help organizations build compliant, responsible AI systems. Drawing on decades of experience, including his work with government agencies and top law firms, Bennett explains the critical importance of "compliance by design" and the challenges companies face navigating AI regulation in a rapidly evolving landscape. He emphasizes that AI is a transformative opportunity, urging leaders to lean into innovation rather than resist change. Bennett also highlights how AI can augment human expertise, driving efficiency and new business value.

AI and Law: Key Insights

In this episode of the BetterTech podcast, Roberto Galdamez, CISO at Kovac Financial Network, to discuss Cybersecurity in Finance & Entertainment. From his early career working with the Miami Dolphins to leading cybersecurity in the financial services industry, Roberto shares a unique perspective shaped by experience across two high-stakes domains. Roberto dives deep into how the role of the CISO is evolving, from technical execution to strategic leadership, and what that means for future security leaders. He shares practical leadership lessons, discusses the rise of , and emphasizes the increasing importance of soft skills in building trust, communicating risk, and enabling business decisions. Whether you're working in financial services, sports, or any data-driven industry, this episode delivers powerful insights into navigating cybersecurity in finance & entertainment at the highest level.

Cybersecurity in Finance and Entertainment

In this episode of the BetterTech podcast, host Umair Javed sits down with Chom Chana, Head of AI and Machine Learning for the SCN region at Amazon Web Services (AWS). With a PhD in computer science and years of experience in business development and AI, Chom shares his expertise on the rapid evolution of AI and its real-world applications. He discusses how businesses are adopting AI technologies, from proof of concepts to full-scale implementations, and the challenges companies face in leveraging AI to drive value. Chom also explores key AI use cases, from improving customer experience to enhancing business workflows and personalization.


AI and the Future of Customer Experience

In this episode, host Umair Javed interviews Taylor Black from Microsoft’s Office of the CTO, who discusses how their internal incubator drives AI innovation using lean startup methods. He explains how teams pitch ideas, access resources, and balance startup speed within a large company. Taylor shares success stories, challenges in corporate innovation, and how AI is reshaping product development. He also highlights the importance of trusting the innovation process and collaborating with external venture studios. Gain an insider’s view of Microsoft’s approach to fostering breakthrough technology and driving the future of AI.

How Microsoft builds AI startups

In this episode of BetterTech, we sit down with Anagha Nadkarni, CEO of AI Detector Pro, a platform helping students, writers, and professionals detect and humanize AI-generated content. Anagha shares her journey from federal attorney to tech founder, shedding light on bootstrapping a startup, scaling responsibly, and navigating the ethics of AI in education and content creation. With 300,000 users and nearly a million reports processed, AI Detector Pro is redefining how we measure originality and quality in writing. Tune in as Anagha discusses leadership lessons, writing advice in the AI era, and what it really takes to build a user-centered B2C tech product.

AI Detector Pro: Fighting Fake Content

In this episode of BetterTech, we sit down with Lena Levine, CEO of Forcoda, to explore the smarter path to SaaS success. From her roots as a software developer to building an 11-year-strong product agency and launching a venture arm, Lena shares what it really takes to guide non-technical founders toward building scalable, validated tech products.

Tune in as we unpack the real startup playbook, customer-first thinking, validation before code, and why shipping fast doesn’t mean skipping quality.

The Smarter Path to SaaS Success

In this episode of BetterTech, host Jocelyn Houle interviews Mark Nguyen, Founder and CEO of SlideFactory, a cutting-edge digital agency specializing in AR, VR, AI, and immersive design. With nearly 30 years in tech, Mark shares his journey from early software development to leading innovation at SlideFactory. The conversation dives into agentic AI, building VR training solutions, and what it really takes to move from whiteboard to functional 3D experiences. Mark offers insights on hardware limitations, UX in spatial environments, and why "weird" problems fuel true innovation. If you're curious about the future of immersive tech and agentic systems, this episode is a must-listen.

Exploring the Future of VR, AR, and Digital Experiences

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AI and the Future of Customer Experience

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