A former high-end server calls into the show to give his perspective on customer service, how "tone matters" and how petty things can get. He even tells Lawrence "you are absolutely in the right"
The Lawrence Jones Show is live every Saturday from 12pm - 3pm ET, only on The Blaze Radio Network. www.theblaze.com/radio Facebook: Lawrence Jones III Twitter: @LawrenceBJones3

Customer service standards and practices

We've been focused too much on divisive politics that do nothing but hurt the people. It's time to challenge the old media's tactics and have a real conversation about the issues. A former Democrat turned conservative commentator with no loyalty to any party, Lawrence Jones will bring you the FACTS... this is The Lawrence Jones Show, only on TheBlaze Radio Network!