problem solving

In today's episode I'm sharing the audiobook version on my best selling book "Mastermind Dinners: Build Lifelong Relationships by Connecting Experts, Influencers, and Linchpins". So may think that I am "cutting into sales" by sharing this audiobook for free on the podcast, but I didn’t write this book for friends, fame, or financial reasons. I wrote it because I am living proof that your network is your net worth. To me, there is no better way to forge a strong network than to host Mastermind Dinners.

Free Audiobook: Mastermind Dinners

Solving Problems with Design Thinking by Jeanne Liedtka, Andrew King, and Kevin Bennett on Audible:
http://www.audible.com/pd?asin=B01GU2YHAU&source_code=AUDORWS0615169HCY

Get this audiobook for free when you try Audible:
http://www.audible.com/offers/30free?asin=B01GU2YHAU&source_code=AUDORWS0615169HCY

Summary:

Design-oriented firms such as Apple and IDEO have demonstrated how design thinking can directly affect business results. Yet most managers lack a real sense of how to put this new approach to use for issues other than product development and sales growth. Solving Problems with Design Thinking details 10 real-world examples of managers who successfully applied design methods at 3M, Toyota, IBM, Intuit, and SAP; entrepreneurial start-ups such as MeYou Health; and government and social sector organizations including the City of Dublin and Denmark's The Good Kitchen.

Using design skills such as ethnography, visualization, storytelling, and experimentation, these managers produced innovative solutions to problems concerning strategy implementation, sales force support, internal process redesign, feeding the elderly, engaging citizens, and the trade show experience. Here they elaborate on the challenges they faced and the processes and tools they used, offering their personal perspectives and providing a clear path to implementation based on the principles and practices laid out in Jeanne Liedtka and Tim Ogilvie's Designing for Growth: A Design Thinking Tool Kit for Managers. 

Buy on Audible

Solving Problems with Design Thinking by Jeanne Liedtka et.al, Narrated by Dina Pearlman

"This is primarily a way of encouraging the psychopath or narcissist or whomever to lose interest in you." - Terri Cole

Learn more about Hello Freedom at https://terricole.com/112

Hello Freedom | Psychology, Eastern Mindfulness Practices and More

On iTunes

112 Bulletproof Protection Against Psychopaths & Narcissists

Stories from Franchisees &amp; Founders. &nbsp; In this episode we welcome Cameron Herold to talk to us about his life in franchising! He has written a number of highly valuable and industry leading books on the subject, is a coach to high level franchisors, and has a huge amount of experience on both sides of the franchise equation. We chat to Cameron about his history in the field, how he got a taste for the game and the early successes that whetted his appetite. He talks to us about why he is the best at the business of business and building company culture before we discuss the importance of planning and partnering. Cameron tells us about his great strategies for delivering on promises, dealing with difficult team members and how to get greater buy-in from your employees. He literally wrote the book on a ton of these subjects and his experience and expertise are truly inspiring for anyone interested in any part of the franchise business. For all of this and more, be sure to join us for the episode today! Key Points From This Episode:  How Cameron got started in the franchising game. Cameron’s experiences at 1-800-Got-Junk? and College Pro Painters. The importance of planning and knowing the road ahead. Raising prices, cleaning up and delivering on promises. Key tactics when dealing with employees and getting them to commit to the cause Some great examples of company culture and emotional commitment. Working on your business versus working in your business. Why you should look for ‘entrepreneurs’ with ‘interdependence’ for your franchise. Cameron’s experiences in the stages of franchising. What made Cameron fall in love with his job. The value of partnering and fresh energy. Executive assistants and why they should be your first hire. The role of the entrepreneur and the amount of work to do. And much more!  Tweetables: “Unless you have a plan to hit your goal you will miss.” — @CameronHerold [0:07:04] “We just followed the system and if the system did not exist we were independent enough that we would make it up on our own.” — @CameronHerold [0:25:22] Links Mentioned in Today’s Episode: &nbsp; © 2019 The Franchise Story Podcast 1 &nbsp; FSP 28 Show Notes &nbsp; Cameron Herold — https://www.cameronherold.com College Pro — https://www.collegepro.com 1-800-GOT-JUNK? — https://www.1800gotjunk.com/us_en The Miracle Morning for Entrepreneurs — https://www.amazon.com/gp/product/1942589123/ Jim Collins — https://www.jimcollins.com Second in Command Podcast — https://cooalliance.com/podcasts/ Michael Gerber — https://michaelegerbercompanies.com The E-Myth — https://www.amazon.com/Myth-Revisited-Small-Businesses-About/dp/ 0887307280 &nbsp; Mastering the Rockefeller Habits — https://www.amazon.com/Mastering-Rockefeller-Habits- Increase-Growing/dp/0978774957 &nbsp; Good to Great — https://www.amazon.com/Good-Great-Some-Companies-Others/dp/ 0066620996/ &nbsp; Five Dysfunctions of a Team — https://www.amazon.com/Five-Dysfunctions-Team-Leadership- Lencioni-ebook/dp/B006960LQW/ &nbsp; Free PR — https://www.amazon.com/gp/product/1619615282/ Meetings Suck — https://www.amazon.com/gp/product/1619614146/ &nbsp;

28: The One thing every Franchisee & Franchisor needs to know with Cameron Herold

The ability to recognize, understand, and regulate emotions and feelings– commonly known as emotional intelligence – is a full-spectrum wave that helps us humans engage with others, and communicate non-verbally. This is also one aspect that AI and machines find difficult to emulate. In the age of the smart machine, an employee’s relevance will depend on various dimensions of emotional intelligence.
Lanny Cohen, Capgemini Chief Innovation Officer and Ron Tolido, CTO, Capgemini Insights & Data discuss the significance of Emotional Intelligence in the era of the smart machines.

Emotional Intelligence in the Age of AI

With over 100 years combined training deliver experience Capgemini’s team of training professionals talk about how they measure how successful their training programmes and courses have been. If you haven’t heard of Donald Kirkpatrick, then it is time you did!

Training Evaluation

Stories from Franchisees &amp; Founders This week, we take a step back in time to discuss the lifework of Martha Matilda Harper— one of the greatest businesswomen you may not have heard about. In this special episode, Erik is joined by Jane Plitt, the author of the book  Martha Matilda Harper is an American businesswoman, entrepreneur, and inventor who launched modern retail franchising and then built an international network of 500 franchised hair salons that emphasized healthy hair care in the late 1800s.&nbsp; After conducting in depth research, Jane Plitt shares with us how she was able to unearth Martha’s incredibly rags to riches story, and how a former servant girl from Canada created the American hair salon industry, empowering thousands of young women along the way. By dictating that poor women would open the first 100 salons, in one fell swoop Harper became a pioneer of social entrepreneurship and modern franchising. Jane endeavors to bring Martha’s story alive and showcase just how her life experiences remain relevant to us today. She has a fascinating story for those who believe in entrepreneurship and the role women have played to shape innovative successful business and humane models.&nbsp; Tune in to hear more about Martha’s franchise story and how her spirit and wisdom live on in modern times.&nbsp; What we talk about:  Jane’s story on researching about and ultimately writing a book about Martha Matilda Harper What was extraordinary about Martha Harper’s desire to “Delight the customer” Her story became the motivation for both her customers as well as for her franchisees Listening to your employees The idea of social entrepreneurship Having flexibility and strong leadership Martha’s background that made her the way she was as an entrepreneur Having positive discontent and believing in the future The essence of the principles that guide us  What we mention:

91: Martha Matilda Harper— The Woman Who Launched Modern Retail Franchising, with author Jane Plitt

Stories from Franchisees &amp; Founders In this episode, Brain is joined by special guest Dr. George Tinsley Sr. who is a Hall of Famer, an entrepreneur, an author, podcast host, speaker, and a franchisee. Tinsley is CEO of PenGeo, Inc., Tinsley Group, Inc. and Tinsley Family Concessions — collectively Tampa Bay's 3rd largest Black-owned enterprise, and one of the fastest growing independent restaurant conglomerates in the nation. As someone who has managed to turn every obstacle into opportunity in life and in business, you’re bound to learn valuable takeaways to apply in your own franchise journey.&nbsp; On today’s podcast, Tinsley talks about the ups and downs of building his franchise empire and how his ability to always stay open to opportunities, coupled with undaunting resilience, allowed him to persevere in even the hardest times.&nbsp; Whether you’re an aspiring entrepreneur or an experienced business owner looking for the next opportunity, this episode is for you. Tune in and learn more about&nbsp; Dr. George Tinsley’s inspiring franchise story! What we talk about:  Dr. George’s background growing up and how he got into entrepreneurship and franchising The challenges that Dr. George went through that motivated him to keep going and rise above How his athletic background had set the place work for success The transition from being in the education and coaching field to business How he started and worked in the training school of KFC Progressing from one opportunity to the next His transition from being in the corporate team to being a franchisee The ups and downs of starting and building different locations and keep going Always aggressively thinking about the next step Getting into the airport spaces business Going for what you want but not going in blind  What we mention:    , YouTube video with Dr. George Tinsley&nbsp; , book by Dr. George Tinsley Sr.

92: From Obstacles to Opportunities, with Tinsley Family Business CEO and President, George Tinsley Sr.

Stories from Franchisees &amp; Founders In this episode, we are joined by Reed Daniels, the CEO and President of Red’s Savoy Pizza. Since 1965, the original Red’s Savoy Pizza has earned a reputation as a landmark restaurant in St. Paul, Minnesota. Red’s began licensing in 2006, replicating its mom and pop pizzeria in dozens of Midwest communities. Now, the franchise currently has 19 locations and is growing fast. Brian and Reed discuss the importance of honing in on the company branding and business model. They also talked about some impacts of COVID-19 on companies and how it’s going to look like in the near future as the changes become a part of the “new normal.” Reed says, “Without the data, without the loyalty program, without online ordering, we’d be in some serious pain right now.”&nbsp; Tune in and gain useful insights and ideas that will help you in your business journey. What we talk about:  Reed’s background and how he got into franchising Tapping into technology to scale the system Moving into the owner and franchisor role Honing the company branding and the business model The impact of the third-party food delivery services How COVID impacted the business and the plans for this year The goals and plans post-COVID shutdowns - catching growth opportunities The perfect storm for franchising to be successful The importance of branding quality - The quality of service and product Why franchising makes it easier to work into success  What we mention:

93: with Red’s Savoy Pizza CEO and President Reed Daniels

Stories from Franchisees &amp; Founders In this week’s episode, Brian is joined by Kevin Dubois, the President &amp; CEO of Lapels Dry Cleaning. Lapels Dry Cleaning was founded on the premise of convenience and a true 100% environmentally non-toxic way to clean clothes. With nearly 100 locations nationwide, the brand was recently named to Entrepreneur magazine’s Franchise 500 for 2020. Kevin shares his journey leading into franchising and the lessons he’s learned along the way that ultimately allowed him and his team to scale Lapels the right way. He also brings high-level insights into the dry cleaning industry, specifically how Lapels has managed to be on the cutting-edge of innovation in a largely unchanging industry.&nbsp; The duo talks about how the franchise community has come together and are continuously finding new ways to survive and even thrive in uncertain times. Kevin says, “Every challenge in any economic cycle also presents some opportunities.”&nbsp; Tune in and learn more about Kevin’s franchise story!&nbsp; What we talk about:  Kevin’s history and what got him into franchising and in the dry cleaning industry How the dry cleaning industry works Building and improving the system model The progress from 18 to 100 locations and lessons learned along the way Giving the support needed by different franchisees How COVID-19 affected the dry cleaning industry The strength in the franchise system coming and working together The future goals for Lapels Some revolutionary changes in dry cleaning  What we mention:    &nbsp;

94: Building Through the Uncertainty and Thriving, with Lapels Dry Cleaning President and CEO Kevin Dubois

Stories from Franchisees &amp; Founders In this episode, Brian is joined by Andres Barcenas, a multi-location franchisee of Smoothie King in Austin, Texas. Andres talks about his journey starting out as a manager for a Smoothie King location to becoming a multi-unit franchisee for the brand in a short period of time. He shares with us the first steps you can take in a turnaround situation, and some of the most essential lessons he has learned throughout his business journey. Tune in and learn more wisdom that will equip you for success! What we talk about:  Andres Barcenas’ background and how he got started with Smoothie King Getting in as a manager with the possibility of growth Lessons learned as a manager for a larger organization&nbsp; The opportunity to own a location The level of preparedness taking on the business The importance of having a positive and strong support system Getting from one location to multi-location The first steps you do in a turnaround Wisely investing in the business especially at the beginning Navigating through a tough employment market like Austin How has the pandemic situation changed Andres’ perspective of the future Andres’ long term vision for the organization How Smoothie King become a dominant brand Knowing your limits, know your strengths, and be resourceful  What we mention:

95: Key Success Factors To Embrace As You Scale Your Business, with Smoothie King Franchisee Andres Barcenas

Stories from Franchisees &amp; Founders In this episode, we are joined by other purpose-driven franchising experts who are Brian’s co-authors of the newly released book Franchising Freedom! In this book, 15 franchisors and franchising experts that share the best thinking and proven strategies for successfully franchising a business. Brian is joined by seven of his coauthors— Peter Daly-Dixon, Daren Taylor, Shireen Smith, Pieter K de Villiers, Stan Friedman, Aveline Clarke, and Haroon Danis.&nbsp; This panel discussion is a high-level look at their insights into the franchising world at large, and advice they would share with the community given their respective backgrounds. So, tune in now and get to know a bit of their background and what their contribution to this extraordinary project!&nbsp; Author Bios:&nbsp; Stan Friedman is the President of FRM Solutions which delivers CRM solutions designed specifically for franchising. Stan produces and hosts “Franchise Today," a weekly podcast featuring interviews with some of franchisings notable founders, C-Suite Executives and luminaries. Peter Daly-Dickson is the Founder and CEO of Macanta Software, a platform that allows business owners to create a CRM with workflow and process automation. He’s also the mastermind behind the new book, Franchising Freedom.&nbsp; Darren Taylor is an experienced Franchisor and Investor dealing with mergers, acquisition and turnarounds with 5 franchise networks.&nbsp; Aveline Clarke is the founder of Success Wizards and is a marketing automation and customer journey mapping expert. She took that experience to the Consulting arena where she continued consulting to business to improve their customer journey processes using automation technology. Pieter K de Villiers is the Chief Product officer at Macanta Software, a company dedicating to helping franchisors build high-performing franchise networks through business and process automation. He’s also the author of another book, Barefoot Business.&nbsp; Haroon Danis is the founder of Skin HQ. Haroon is a finalist in numerous awards in 2020 which includes the Lloyds bank National business awards in the New Entrepreneur category, The Starling Bank Great British Entrepreneur Awards in the Fashion and Beauty category and he has taken SkinHQ to the finals of the Growing business awards in the Young Company of the Year category. Shireen Smith is the CEO of Azrights International. As an Intellectual Property lawyer, she combines strategic IP thinking with her expertise with branding and marketing to support founders to achieve a distinctive brand that stands out and attracts sales.&nbsp; &nbsp; What we talk about:   Participating in a book collaboration with international franchise experts “The making of the frantrepreneur”   &nbsp;  “In my experience, the path to business success is never made unsuccessfully by circumstance, but by lack of purpose and meaning, especially in the franchising world.”- Brian Holmes  &nbsp;  Peter Daly-Dixon, the mastermind behind the new book Franchising Freedom! Daren Taylor - his background and contribution being a co-author in Franchising Freedom! Contributing back to the franchise community Shireen Smith - her background and contribution being a co-author in Franchising Freedom! The difference between franchising and licensing Pieter K de Villiers, Chief Product Officer of Macanta - his background and contribution being a co-author in Franchising Freedom! Focusing on the systems and processes Stan Friedman, a franchising veteran - his background and contribution being a co-author in Franchising Freedom! Aveline Clarke - her background and contribution being a co-author in Franchising Freedom! Tapping the value in your people Haroon Danis - his background and contribution being a co-author in Franchising Freedom!  &nbsp; What we mention:     , by Shireen Smith , by Stan Friedman

96: Panel Discussion

Stories from Franchisees &amp; Founders In this episode, Brian is joined by Harold Mills, a successful Urban Air franchisee. Urban Air is the preeminent indoor adventure park hosting open jump, fitness classes, dodgeball, and parties. Harold just safely and successfully opened one of the largest Urban Air parks in the country this summer, which has been among the franchise system’s top performers even in the midst of a global pandemic. In addition, Harold is also the CEO of VMD Ventures focused on investing in entrepreneurs in a variety of technology and service industries. Harold walks us through his journey into entrepreneurship and the leadership experience he has taken with him to the franchising industry. In the spirit of experimentation, Harold says, “I believe in business processes, I believe in structure, I believe in protocol until it gets in the way of innovation, speed, and how you address markets from that perspective.” The duo also dives into fighting inertia in an organization, and how best to enable your business through structure and culture in order to reinvent itself.&nbsp; Tune in to this episode now and gain timely insights on business from a high-performing franchisee!&nbsp; What we talk about:   Harolds background and his journey in franchising Building a company that lasts by innovation and reinvention From being an employee to being an entrepreneur   &nbsp;  “The more problems we solve, the more value we continue to add, and the greater our relationship became with those customers.” - Harold Mills  &nbsp;   How the funding looked like going from the startup level to 52 countries What drives complexity and opportunities for the business - Being “Glocal” What led Harold into franchising The difference between starting your own business and jumping into franchising Launching Urban Air in the middle of the pandemic situation and setting up processes to promote safety How the marketing looked like before the park opening&nbsp; The long term strategy in franchising Urban Air Creating the options that get you to the goal The commitment to life long learning The path towards significance   &nbsp;  “You can help a lot more people when you have a lot more yourself.” - Harold Mills  &nbsp; &nbsp; What we mention:

97: From Success to Significance, with Urban Air Franchisee Harold Mills

Stories from Franchisees &amp; Founders In this episode, Brian and Erik are joined by Roger McGreal, who has served in his role as CEO for SPENGA since March 2015 as well as being a co-founder. As one of the fastest growing brands to keep your eyes on, SPENGA currently has over 307 locations sold and offers a boutique fitness experience that combines spin, strength, and yoga elements to the workout.&nbsp; The trio talks about how SPENGA was conceptualized and developed in the early days, and how franchising helped the brand achieve sustainable growth. Roger also talks about how they navigated through the challenges brought about by COVID-19, and the importance of remembering long-term goals through times of difficulty. Roger says, “The boutique fitness industry is booming… When you look at franchising or any business, you have to look at the sustainability. It’s a long-term play, it’s not short-term. Sometimes it’s hard when you put the blinders on, but I do think we are going to come out of this stronger than ever.”&nbsp; Tune in and learn more about Roger’s inspiring franchise story! What we talk about:  How the name “Spenga” came to be&nbsp; What led them to create the concept Opening up the first corporate location The partnership dynamics within 6 co-founders Expediting growth through franchising How the growth looked like as the business was turned into a franchise Establishing the sales process and building the franchise development organization Lessons from building out a franchise model Navigating through COVID - focusing on the member experience What the future may look like for boutique fitness and the fitness industry Some things SPENGA did to work through the COVID situation A great time for the business to grow  &nbsp; What we mention:

98: How to Achieve Sustainable Growth In Your Business, with SPENGA Co-Founder Roger McGreal

Stories from Franchisees &amp; Founders In this week’s episode, Erik is joined by Scott Kaspar, a high-performing SPENGA franchisee based in the Chicago area. SPENGA is an unrivaled fitness experience that incorporates elements of cardio, strength training, and flexibility into every one-hour workout through a combination of spin, HIIT training, and yoga.&nbsp; Scott shares with Erik how he was able to successfully build his first SPENGA location, and his goals for expansion. In his first year of operation, Scott grew a membership base to over 500 people.&nbsp; The duo also talks about Scott’s past business experience as a lawyer working at an international law firm and how his experience working with teams on high stakes litigations translated to the fitness industry.&nbsp; Tune in to hear more about Scott’s franchise story and gain wisdom that will help you on your own business journey!&nbsp; &nbsp; What we talk about:  Scott’s background before getting into the fitness industry Doing what you love The size of the business and its people Hiring the general manager and what he’s good at Great real estate deal during an economic crisis How quickly they can go for expansion How to make the most of this time The rewarding journey of building and running the business Keeping the membership alive Listening and collaborating with the franchisees  &nbsp; What we mention:

99: Turning Your Passion into Profit, with SPENGA franchisee Scott Kaspar

Stories from Franchisees &amp; Founders To commemorate the 100th episode of The Franchise Story Podcast, Brian and Erik share some of their biggest takeaways and favorite episodes as they take a look back on these amazing past two years. The duo recounts the entire history of the show, from the very earliest days. They also discuss why they think their efforts to create such a podcast ended up working, and where the project goes from here.&nbsp;&nbsp; Thank you to our listeners for your support over the last 100 episodes, and join us for this special episode to learn what’s next on this incredible journey! What we talk about:  Our first podcast interview and how we started Looking back at how much has happened and were accomplished within this past 2 years Biggest takeaways and favorite episodes The power of your story There are people out there that are willing to give Deciding how to spend your time and energy The mission to serve other franchisees Being not afraid to work The importance of right and growing relationships Solving problems and building things Things that came out of doing these episodes Different stories resonate differently with different people What’s next?  What we mention:         &nbsp;

28: The One thing every Franchisee & Franchisor needs to know with Cameron Herold

Brian Holmes

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