Manav Garg CEO & Founder Eka Software Solutions talks about Eka's journey through the years. They began with the modernization of commodity trade and risk management (CTRM) for agricultural commodities. And along the years Eka expanded its portfolio to include energy, supply chain, analytics, financial management and now e-sourcing and sustainability – all driven by a cloud-native platform.

Manav is widely recognized for his leadership in the enterprise software industry and was listed in the "40 Under 40" compilation of executives in India by Fortune Magazine.

Episode #20: Using Cloud Platforms to Build Resiliency into Supply Chains

Zoho is an Indian multi-national company that makes great software for the world. Today it has 60 million plus users for its software – and its portfolio is fast expanding. Who hasn’t heard about Zoho Office, a business suite that includes most business functions – from sales & marketing to customer service, finance, project management, collaboration, to Bi & Analytics and IT solutions. Shailesh Kumar Davey is the Vice President at ManageEngine and one of the Co-Founders of its parent company, Zoho Corp.  He takes us down memory lane and talks about the early days -- and the future of Zoho Corp.

Episode #21: Zoho@25 – Building great software for the world!

Brands are now shifting towards real time engagement to redefine customer experience in the new normal scenario. With the right content and live video solution, businesses can create inspired experiences that increase engagement, brand awareness, customer loyalty, and sales.

While store fronts and malls witness a drop in footfall, the key now is to replicate the seamless in-store experience into an online channel to avoid customer loss and brand loyalty.

And in this episode, Ranga Jagannath, Director-Growth India, Agora gives us some examples of how businesses across industries are using real-time engagement applications.

Episode #22: Creating a virtual next normal with real time engagement

Business models are changing today and supply chains are being transformed. There is accelerated adoption of digital technology. The focus is on building a smarter and resilient business --  one that ensures the reliability of critical assets and the adaptability of operations to enable business continuity.

Rohit Pande, AI Applications Sales Leader, IBM India/South Asia gives us an overview of IBM’s AI Applications business and how leading enterprises across India are leveraging their AI & IoT capabilities innovatively.

Episode #23: How to build a Smarter and Resilient Business

Businesses are focusing more on creating empathetic experiences for consumers. And they are doing this across digital interactions like web chat, messaging, and chatbots.
Stephen Hamill andRaja Lakshmipathy share how Genesys is best positioned to help businesses deliver Experience as a Service.
Digital technologies like AI, ML and cloud are also transforming the contact center to deliver innovative customer services.

Episode #24: Experience as a Service Driving Empathetic CX

Indraneel Fuke, Founder and CEO, SimpleCRM is a first-generation technology entrepreneur, who has been instrumental in building a unique CRM & Intelligent Automation low-code platform, that is helping clients worldwide in their digital transformation journey.

His company is Simple CRM, a 7-year-old startup in the CRM space in India.

Indraneel tells Brian Pereira how his CRM product has an edge over the competition. He speaks about some customer success stories.

Episode #25: CRM in the Age of Hyper-personalization

TECH THAT! is a Podcast channel from Brian Pereira, an Indian technology journalist based in Mumbai. He has 25 years of journalism experience. Brian is the former Editor of CHIP and InformationWeek magazines and has written technology articles for India's leading newspaper groups such as The Times of India and Indian Express Newspapers. Brian also writes on Aviation, startups, and he covers topics directed at small and medium businesses. Email: brian9p@gmail.com Twitter: @brian9p Linkedin: https://in.linkedin.com/in/pereirabrian

TECH THAT!

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