The big issue is customer service.
You'll hear here:  Apple Storytelling - how Apple customer service was a disaster for Paul's daughter.  
"I lost all faith in your procedures".
Paul O'Mahony & Roger Overall play with this experience.  
A box eventually delivered by UPC.    What happened between the ordering of the iphone and the late delivery of it.  Apple missed the deadline.
You hear all the details ...

APPLE PROMISES THE EARTH.          -S15 - E05

Crystallised stone sugar (Borstplaat)   - brown sugar - brown rice - these are the first things you hear about - as you tune into the ongoing conversation between Roger Overall & Paul O'Mahony.
It was not our intention to say anything damaging about Tate & Lyle - the sugar company. 
"How to become the No 1 restaurant in town" quickly becomes the subject of this episode.  
A black hat episode.  Scurrilous rumours. ... Russell Brand has reformed.
"No unpleasant person recommends meditation & mindfulness" - asserts Paul.
The Valentine's Day Massacre enters the conversation.  
The Slurring Strategy:
How to slur your competitors ...  If Roger wanted to damage the city of Cork, this is what he would do ...
Fake food poisoning ...   Ryan's restaurant ...  "you can't get Salmonella from eating steamed carrots.

The rest of the episode goes from bad to badder.

Dirty Tricks to beat competitors.   - S15 - E04

"To avoid a disaster"  or "To gain additional success" - that's why Paul O'Mahony  decides to record a back-up of this episode.  You will hear Roger Overall report on the emergency customer service he received from Irish Water.  A leak threatened to undermine his house - "there is a valuable business lesson here" Roger assures listeners.  
You'll hear about the local business that came to Roger's rescue - and you may pick up a tip or two on how best to serve your customers a solution.
PS. The house survived.  Roger also survived the pain.

Faulty Towers Customer Service Pain in the house  - S15 - E06

The question of microphone adaptors - that's the topic that begins this episode. One expert and one novice.  "I am the lowest tech person" says Paul O'Mahony.  Business Jazz podcast is not the best place for you to get digital connection advice. 
Coffee making is another matter. Roger Overall hasn't noticed that there is a top-class coffee machine in Paul kitchen.
Adobe software would frighten you because it's so complex - but Adobe have installed an explainer video that pops up to show you what to do.
Coffee machine makers could learn from Adobe.
It's best to drink coffee while listening to this episode.
Roger gets down to brass tacks - he starts chat about how to help your customers.

Shipping slips, pizza deliveries, maritime matters, China to Southampton, stuck in Suez canal,  Canada, 'the amazing Jane Boyd", overnight driving, Halifax, Vancouver - all get a mention in about 3 minutes.
What does "I ship that" mean to you?
"I just want to socialise this" means what to you?
Roger disapproves of modern corporate speak - "that's not how humans speak" asserts our grammarian.

"I'll help you drive traffic to your website" - is the sentence that Paul detests - and considers it wrong to treat people as cows.  

Listen on for more of the conversation about attracting people ...

Driving Cows & staff to your Website     - S15 - E07

Paul and Roger fire themselves live on air. 

Robots are coming to replace them—Tesla and Edison have seen to that. 

When should a business give up, or should it persevere until it succeeds?

Will we be able to reframe ourselves in time for Season 16? Or is this the end?

We reframe ourselves out of existence - S15 - E08

How to be genuinely attractive in business

Business Jazz

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