In our latest CQC Connect podcast episode we're joined by Rosie Benneyworth, Chief Inspector of Primary Medical Services and Integrated Care and Usha Grieve, Director of Partnerships and Services at Compassion in Dying to explore CQC’s latest report called Protect, respect, connect – decisions about living and dying well during COVID-19. This is CQC’s review of ‘do not attempt cardiopulmonary resuscitation’ decisions during the COVID-19 pandemic.

You can read the full report on our website https://buff.ly/3cUnnIc 
You can find Rosie's blog on our medium page https://buff.ly/2NupZCD

CQC Connect

CQC’s review of DNACPR decisions during the COVID-19 pandemic

In this podcast episode we are joined by Chris Day, CQC Director of Engagement, Sarah Bickerstaffe, CQC Director of Policy and Strategy and Amanda Hutchinson, CQC Head of Policy for Regulatory Change.

They discuss CQC's new strategy, the ambitions behind it and how it'll be implemented. 

You can read the full strategy on our website: www.cqc.org.uk/Strategy2021

A new strategy for the changing world of health and social care

To support the delivery of our new strategy we're looking at potential changes to our assessment frameworks.  

In this podcast episode we hear some of our early thinking on these changes and how you can get involved to help shape them.

For more information and to feed back now, visit our digital engagement platform - https://cqc.citizenlab.co/en-GB/projects/developing-an-assessment-framework-for-our-future-direction

Implementing our new strategy - assessment frameworks

Kate Terroni, Chief Inspector of Adult Social Care, Anna Severwright, Convener at Social Care Future and Selina Litt one of CQC's Experts by Experience discuss Social Care Future’s I Pledge and CQC's commitment to empower the voice of people who draw on social care in all the work that we do.

Social Care Future’s I Pledge and CQC

To support the implementation of our new strategy we are looking at how we should use people's experiences of care in our future regulatory approach.

In this podcast we hear some of our early thinking on this topic and what we will be doing next.

We also want to hear your views to help shape this work and you can feed back on our digital engagement platform - https://cqc.citizenlab.co/en-GB/folders/implementing-our-new-strategy 

You can also watch a short video on this work - https://youtu.be/_naPbcqzJsw

Implementing our new strategy - People's experiences of care

Lizzy Dobres, Engagement and Communications Manager at CQC, speaks to Alexis Quinn, Restraint Reduction Manager of the Restraint Reduction Network, and Debbie Ivanova, CQC's Deputy Chief Inspector for people with a learning disability and autistic people about our new report, 'Home for Good'.

The report celebrates successful community support for people with a learning disability, a mental health need and autistic people.

Find out more on our website: https://buff.ly/38LyOyZ

Home for Good

In this episode we are updating on the development of our new regulatory model. A key part of our new strategy.

Hear from our Heads of Policy Dave James and Amanda Hutchinson on our latest thinking around the evidence categories and outputs from assessments.

Implementing our new strategy - Developing a new regulatory model

Dr Ayisha Ashmore and Dr Faizan Ahmed discuss the CQC's GP Inequalities Project which is investigating the concern that GPs from an ethnic minority background receive poorer CQC ratings or regulatory outcomes.

You can keep up-to-date with the project at:
https://cqc.citizenlab.co/en-GB/projects/exploring-issues-faced-by-general-practice-services-led-by-people-from-an-ethnic-minority-background

Exploring issues faced by general practice services led by GPs from an ethnic minority background

In this second podcast focusing on the CQC GP Inequalities Project, Annabelle Stigwood, joint project lead, talks to Dr Faizan Ahmed, National Clinical Advisor at the CQC, and Dr Bola Olowabi, Director - Health Inequalities at NHS England and NHS Improvement. 

In this episode, we discuss health inequalities and how they impact on the ability of GP practices to do their job. Our guests discuss what we mean by health inequalities, why it's so important to focus on them in health and social care, and the role of providers, systems and regulators in addressing them.

You can catch up with the first episode in which we introduce the project here: https://soundcloud.com/carequalitycommission/exploring-issues-faced-by-general-practice-services-led-by-gps-from-an-ethnic-minority-background

GP practices and the impact of health inequalities

CQC's Annabelle Stigwood and Dr Devina Maru are joined by special guest Dr Farzana Hussain to discuss the CQC's Regulators' Pioneer Fund Project, which is looking at reducing health inequalities in areas of deprivation through better regulatory recognition and the sharing of best practice.

Follow the project at: https://cqc.citizenlab.co/en-GB/projects/tackling-health-inequalities

Reducing health inequalities in areas of deprivation

Project leads Dr Ayisha Ashmore and Annabelle Stigwood are joined by CQC Chief Inspector Dr Rosie Benneyworth to discuss the findings and recommendations of the CQC's GP Inequalities Project, which looked into the concern that GPs from an ethnic minority background receive poorer CQC ratings or outcomes.

You can read all about the project here: https://cqc.citizenlab.co/en-GB/projects/exploring-issues-faced-by-general-practice-services-led-by-people-from-an-ethnic-minority-background

The full project report can be read here: https://www.cqc.org.uk/publications/themed-work/ethnic-minority-led-gp-practices-impact-experience-cqc-regulation

Further work in this area is being carried out through the CQC's Regulators' Pioneer Fund project: https://cqc.citizenlab.co/en-GB/projects/tackling-health-inequalities

Ethnic minority-led GP practices: impact and experience of CQC regulation

In this episode Lizzy Dobres, CQC Communications and Engagement Manager, is joined by Julie Newcombe, mother of an autistic son and co-founder of Rightful Lives, Amanda, who has lived experience, and Debbie Ivanova, Deputy Chief Inspector for people with a learning disability and autism at CQC. In this episode they explore some key themes of the latest Out of Sight progress report, which is a full update on the review into restraint, segregation and seclusion in care services for people with a learning disability, autism or mental ill health.

Out of Sight progress report: an update and exploring some key themes from the report

Are you a trainee GP? Have you ever wondered who the CQC are, what they do, and what happens on an inspection? 

This podcast, with trainee GP Devina Maru, Chief Inspector Rosie Benneyworth, and Inspector Surupa Santra, answers all these questions and more and talks about CQC's current regulatory approach.

Ideal for trainee GPs, GPs, and anyone wanting to find out more about the CQC.

Find the answers to more questions about CQC and how we regulate GPs by reading the mythbusters on our website: https://www.cqc.org.uk/guidance-providers/gps/gp-mythbusters

An introduction to CQC for trainee GPs

In this podcast, Debbie Ivanova, Director for People with Learning Disability and Autistic People, and Marie Cox, Hospitals Inspection Manager speak with Fiona one of our experts by experience about our report 'Who I Am Matters' and more broadly the experiences of people with a learning disability and autistic people in hospital. They discuss our findings in the report as well as discuss Fiona’s lived experience of accessing acute hospitals.

You can read the report in full our website now.

Listen to more podcasts from the CQC: https://soundcloud.com/carequalitycom...

Find out more information about the CQC and how it regulates health and social care in England: https://www.cqc.org.uk/

Who I Am Matters

In the first of two episodes focusing on urgent and emergency care, we are joined by Adrian Boyle, President of the Royal College of Emergency Medicine.

Andy Ford, Deputy Director of Secondary and Specialist Care at CQC, talks to Adrian about the urgent and emergency care pathway and how this can be improved.

Urgent and Emergency Care episode 1: System-wide patient flow

In this episode host Andy Ford, Deputy Director of Secondary and Specialist Care at CQC, is joined by Brendan Lloyd, CQC's National Professional Advisor for Ambulance Services, and Andy Swinburn, Director of Paramedicine at the Welsh Ambulance Service Trust.

In the episode we discuss alternatives to the emergency department and the development of the paramedic profession.

Urgent and Emergency Care episode 2: Alternatives to the emergency department

This podcast will focus on the local authority (LA) assessment test and learn activity we carried out at Manchester City Council and Hampshire County Councils including what to expect from LA assessment activity.

In this episode, we are joined by Mary Cridge, Director of Adult Social Care, Laura Arnold, Adult Social Care Inspection Manager, Lella Andrews, Adult Social Care Inspection Manager and local authority representatives, Bernadette Enright, Executive Director of Adult Social Services, Manchester City Council and Jessica Hutchinson, Assistant Director – Learning Disabilities & Mental Health Services and Principal Social Worker, Hampshire County Council.

The Health and Care Act 2022 gives CQC a role to review integrated care systems (ICS). It also gives CQC a new duty to assess how local authorities are meeting their social care duties under part 1 of the Care Act. These will allow us to look more effectively at how care provided in a local system is improving outcomes and reducing inequalities.

You can also read our latest blog which updates more widely on how we have been developing and testing our approach to assessing local authorities and integrated care systems.

https://carequalitycomm.medium.com/an-update-on-cqcs-development-of-its-approach-to-local-authority-and-integrated-care-system-6fe7eeb91a14

Local Authority Assessment: Test and Learn

In this episode hear from CQC's Chris Day, Director of Engagement, Joyce Frederick, Director of Policy & Strategy and Mark Sutton, Chief Digital Officer.

They discuss how CQC is realising it's strategic ambitions by developing a new regulatory approach, taking on new powers at a system level and improving how we collect and use data.

CQC Is Changing: Delivering our strategic ambitions

In this episode of CQC Connect we are joined by two providers, who talk to us about their experiences of being involved in CQC user research and engagement.

Engaging with CQC

In this episode Michael Dillon, Expert by Experience with Choice Support interviews Amanda Stride, Care Quality Commission’s (CQC) Deputy Director for the local authority assessment programme. They discuss CQC’s new role in assessing how local authorities fulfil their duties Under the Health and Social Care Act 2008 (as amended by the Health and Care Act 2022). It also focuses on what local authority assessment means for people who use services and experts by experience.

Local authority assessment - An update and why it matters

In this podcast, Natalie Valios, Senior content editor at Community Care Inform, leads a question and answer session with Mary Cridge, Director of adult social care at the CQC, and Amanda Stride, Deputy director for delivery of local authority assessments. In this podcast, Mary and Amanda talk about local authority assessment testing, our longer term approach, how we’re talking to frontline staff and much more.

This podcast is hosted by Community Care Inform which is a subscription website providing in-depth practice guidance, legal information and learning tools for people working in social care. The questions are their own, however, the answers reflect CQC’s latest updates around local authority assessment.

Find out more about Community Care Inform https://adults.ccinform.co.uk/

Local Authority Assessments: Community Care Inform interview CQC

In this episode, we reflect on our recent reports into oral health in care homes. We published 'Smiling matters: oral health care in care homes' in 2019, and followed up with a progress report in 2023. Reflecting on the findings of the reports, our guests discuss the importance of oral health; explore ways to improve the experience for people living in care homes; and talk through ways of creating better connections between dental professionals, commissioners, and care homes.

Dr David Shiers, a guest in this episode, is an expert advisor to the NICE centre for guidelines and views expressed are personal and not those of NICE.


Resources mentioned during the episode:

The original smiling matters report: https://www.cqc.org.uk/publications/major-report/smiling-matters-oral-health-care-care-homes

The smiling matters progress report: https://www.cqc.org.uk/publications/smiling-matters-oral-health-care-homes-progress-report

Right to Smile statement: bit.ly/3nZCYeD 

CQC Dental mythbuster 40 - Caring for people with dementia in a dental practice: https://www.cqc.org.uk/guidance-providers/dentists/dental-mythbuster-40-caring-people-dementia

CQC Dental mythbuster 24 - Medical resuscitation equipment for domiciliary dental care: https://www.cqc.org.uk/guidance-providers/dentists/dental-mythbuster-24-medical-resuscitation-equipment-domiciliary-dental

Share your thoughts in our CitizenLab project: https://cqc.citizenlab.co/en-GB/projects/smiling-matters

Smiling matters: oral health in care homes

This episode looks at outstanding general practice, what makes these services outstanding and how CQC can support services to become outstanding.

We're joined by Dr Rosie Benneyworth, CQC's Chief Inspector of Primary Medical Services. As well as Dr Tim Ballard & Dr Janet Hall, two of our national clinical advisers who all share their experiences on what makes general practice outstanding.

CQC Connect Ep4: Outstanding General Practice

In this short series of podcasts we will be exploring potential themes for our future strategy, due to start from 2021.

In this episode we are looking at 'Smarter Regulation' what this could mean for our strategy and the work CQC does.

We are still developing this theme and our whole strategy so would like to hear your feedback, through the surveys below and on our digital engagement platform.

https://citizenlabco.typeform.com/to/nWlnPmnU
https://citizenlabco.typeform.com/to/zyW2TjZG

https://cqc.citizenlab.co/en-GB/

CQC Strategy 2021 - Smarter Regulation

In this short series of podcasts we will be exploring potential themes for our future strategy, due to start from 2021.

In this episode we are looking at 'Driving Improvement', what this could mean for our strategy and the work CQC does.

We are still developing this theme and our whole strategy so would like to hear your feedback, through the links below and on our digital engagement platform.

https://citizenlabco.typeform.com/to/U5n4ngTO
https://citizenlabco.typeform.com/to/LaXjbV00

https://cqc.citizenlab.co/en-GB/

CQC Strategy 2021 - Driving Improvement

In this short series of podcasts we will be exploring potential themes for our future strategy, due to start from 2021.

In this episode we are looking at 'Promoting Safe Care for People', what this could mean for our strategy and the work CQC does.

CQC Strategy 2021 - Safe Care

As part of a our mini-series looking at emergency care through the lens of coronavirus, this episode focuses on flow. Featuring guest host Dr Katherine Henderson, President of the Royal College of Emergency Medicine, we talk about the challenges of the initial phase of the pandemic; share learning and innovation; and hear from clinicians who have been on the front line.

Please note: This podcast was recorded ahead of the current UK lockdown and increased coronavirus pressures. Due to the ever-changing challenges associated with the pandemic, we have already seen crowding in emergency departments and cases of corridor care. 

The messages in the podcast remain relevant, and it is important that senior executives listen to these reflections on the early stages of the pandemic, take on board the learning and take a look at our Patient FIRST document - linked below.

We worked with clinicians to develop 'Patient FIRST', a support tool including practical examples to help trusts harness the learning from coronavirus. Read more on our website: www.cqc.org.uk/publications/them…ine-patient-first

Emergency departments responding to COVID-19: Flow

In this episode we discuss our 'Sexual safety through empowerment publication' and launch Skills for Care's new guidance on supporting personal relationships.  You can find the guidance here https://www.skillsforcare.org.uk/Learning-development/ongoing-learning-and-development/self-care/Supporting-personal-relationships.aspx

Sexual safety through empowerment

In this episode CQC colleagues Richard and Suzanne McLeod tell us about how they have supported the community during the pandemic and what it means to them to be able to do this.

Throughout December we will be sharing stories of how people have cared for others during this difficult year. Share your experiences on social media using #CareAtChristmas.

Care At Christmas Episode 1

In this podcast episode we are joined by Vickie Priest, Head of Primary Care and Community Health Services Policy, Ruby Okojie, Regulatory Policy Manager, Rowenna Marshall, Regulatory Policy Manager, Emma Buglass, Regulatory Policy Manager, Sam Wallace, Provider Engagement Lead, Dave James, Head of ASC policy and Lara Nuttall, Policy Manager. 

They discuss our changes for more flexible and responsive regulation consultation, what we hope it will achieve, what benefits it will have for your sector and how you can feedback. 

You can read more on our strategy and how to feedback on our website: https://www.cqc.org.uk/get-involved/consultations/consultation-changes-more-flexible-responsive-regulation-consultation

Changes for more flexible and responsive regulation

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We will be sharing podcasts and other audio content through this channel.

Website: https://www.cqc.org.uk/
Twitter: For providers & professionals - https://twitter.com/CQCProf & for public - https://twitter.com/CareQualityComm

All of our podcasts are available with subtitles on our YouTube page: https://www.youtube.com/playlist?list=PLEwLzOd_XW-Ln4XXrojFDRHdpwIQI3dFm

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