The role of HR has evolved from one of a transactional nature to one that aligns itself with the business to help achieve organisational success. But to do this, it is critical that HR becomes adept at building relationships based on trust and credibility. HR must be able to influence business decisions for the greater good of the organisation—yet many HR teams struggle to achieve the necessary buy-in from the business they need to deliver the best solutions for the organisation. 

Carl Segerstrom, AVP & Head of HR for Europe and Canada at Merck discusses how to create HR as a credible business partner.

Merck, Carl Segerstrom - HR as a Credible Business Partner (Matt Chapman)

Globalisation is no longer on the horizon—it’s here, staring us in the face. And for those in leadership roles, understanding its impact is only the first step. Learning how to navigate and think beyond one’s corporate, and geographic, borders is a leadership imperative.

Tina Durocher-Murphy, Senior Vice President, Global Human Resources at Quintiles, discusses the importance of overseas experience for HR leaders—even those in large and diverse markets like the US.


Quintiles, Tina Durocher-Murphy - Why HR Leaders Need Overseas Experience (Matt Chapman)

For the past 10 years, how we work has largely been a top-down approach: senior executives at headquarters (usually in the West) develop a strategy that is pushed down through the management ranks at a steady pace until it reaches the individual contributor population. Work and Life is kept separate, where the ideal is to strike some kind of elusive balance between the two. 

But all of that is changing. Rapidly evolving technology has allowed communication to flow more concentrically. The younger generation’s entrance into the workplace has disrupted the way we do business as their expectations around access to information and how they work seem to be organically aligned with the pace of innovative technologies. Work and Life has become more entwined and employee’s demand for a “seat at the table” has necessitated a bottom-up flow of information. 

Rick Von Feldt, Workplace Futurist at Kolaborative, discusses the workplace of the future.

Kolaborative, Rick Von Feldt - The Workplace of the Future (Matt Chapman)

It’s that time of the year and far too many employees and their managers roll their eyes at the annual performance review process. It’s supposed to be a time of reflection, of aligning expectations and goals to ensure future success—for the organisation and its employees. So why do so many think of it as a tedious exercise often leading to disappointment and wasted time?

John Patterson, Senior Vice President of Human Resources at Talbots, discusses the death of the appraisal system and how to partner for real growth.


Talbots, John Patterson - Death of the Appraisal System (Matt Chapman)

If everyone’s not killing off their performance review process they’re in the middle of giving it a major overhaul. It seems that no one is happy with the annual review and rating system that was designed to align employee performance with their department’s goals, which would ultimately underpin the organisation’s overall business strategy.

But are we being too rash? How do you measure performance and identify high potentials if you don’t have performance ratings? Is there truly another way?

Sudarshana Rangachary, Vice President of HR & Communications for Supply Chain at GAP, discusses how her organisation is faring a year after killing off its performance rating system.


GAP, Sudarshana Rangachary - Killing the Performance Rating (Matt Chapman)

World-class HR organisations deliver high quality strategic workforce planning and employee analytics while at the same time operating at a lower cost per employee than their peer organisations.

The key to this success can be attributed to a well-designed and executed service delivery model (SDM) that emphasises operational excellence. Magnus Hibbert, Global Head of Shared Services at GlaxoSmithKline, discusses developing World-Class HR Operations.

GlaxoSmithKline, Magnus Hibbert - Developing World-Class HR Operations (Matt Chapman)

Human-like intelligence is increasingly being used in the next generation tools and applications used by HR. Data-driven cognitive systems are offering an alternative to human intuition to select employees and determine their working styles. And, HR leaders are using cognitive systems to support workforce decision making. 
 
Susan Steele, Executive Partner, Global Talent & Change Center of Competency at IBM discusses how cognitive computing is impacting HR.

IBM, Susan Steele - How Cognitive Computing is Impacting HR (Alan Mait)

A lot of emphasis, and money, is given to corporate branding. But, as the global competition for talent only grows more challenging, organisations are realising the importance of not only their product image, but their reputation as an employer.

Lilly Liang, Vice President of Human Resources for Asia Pacific and Africa at Nike, discusses how to become an employer of choice.

Nike, Lilly Liang - Beyond Brand: An Employer of Choice (Oscar Fuchs)

It’s one thing to be responsible for supporting the global HR operational needs of a sizeable organisation, it’s quite another to do it well in today’s dynamic business environment. Global consistency and standards ensure efficiency and scale and local flexibility drives agility and growth. Now, more than ever, the time is right for HR to become a key strategic force in major corporations. 
 
Jamie Marchand, Vice President of HR Operations at Pall Corporation discusses ‘high-impact’ HR.

Pall Corporation, Jamie Marchand - Global Consistency and Local Flexibility (Alan Mait)

Employee experience has emerged as a disruptive force in HR. Social media, cloud, analytics and related technologies now offer HR leaders with a
plethora of tools to unlock the potential of employees by engaging with them throughout the entire employee relationship life-cycle. To what 
extent should the type of design that drives customer experience influence the design and delivery of the employee experience? 
 
Kausik Sarkar, VP and Global HR Head – Operations at Baxalta discusses the case for improving employee experience in the digital era. 

Baxalta, Kausik Sarkar - The Employee Experience: A Promising Competitive Advantage (Alan Mait)

The ever-changing nature of global organisations presents challenges for building and nurturing relationships bounded in trust: the belief that another person has an attitude of goodwill towards them and taking actions according to that belief. As business leaders, we understand that trust is important, but why does it matter so much to organisational performance?

Greg Shuler, Chief Talent Officer at J. Walter Thompson Company for the Middle East & North Africa, discusses how to harness the power of trust to improve organisational performance.

J. Walter Thompson Company, Greg Shuler - Trust: How to Build it and How it Adds Value (Ben Davies)

Social media does not need to be the centre of an organisation’s recruitment strategy, but it would be risky to ignore it completely. For organisations that have adopted digital strategies, does it mean less work for recruiting, or just more effective implementation of traditional methods? 

Ivan Zenovic, Director of Talent Acquisition, Asia Pacific and Global Digital Communications discusses the importance of leveraging social media in Talent strategies.

Avery Dennison, Ivan Zenović - Social Proofing Talent Strategies (Tim Spriggs)

Organisations are taking an increasingly inventive approach to attract and retain valuable candidates. The rise and influence of social media is putting the candidates firmly in the driver’s seat of the hiring process. 
Forward thinking organisations are investing in candidate concierge experiences to edge out the hiring competition and smart data is being used to source and develop talent. How can HR stay at the forefront of 
hiring trends to ensue the right talent is being paired to the right role for lasting impact. 

Paula Leech, Talent Acquisition Director, India, Middle East and Africa at Microsoft discusses trends impacting talent acquisition.

Microsoft, Paula Leech - Key Trends Impacting Talent Acquisition (Ben Davies)

Dr. Christian Schmeichel, Senior VP and COO of Global HR at SAP, talks to Ben Davies and Frieder Rummel of ChapmanCG about driving innovation as part of SAP HR’s digital transformation.

SAP, Dr. Christian Schmeichel - HR Transformation (Ben Davies & Frieder Rummel)

At the heart of innovation is diversity. A diverse employee populace is a creative one with a wealth of unique ideas that ultimately lead to better and more improved products and services. This also creates a more interesting and fulfilling work environment where employees feel engaged and valued.

But organisations are in the midst of major transformations. Digital has disrupted everything, and the new norm is change. With business attention focused on things like AI, how can something like diversity remain a priority?

Lim Zhi Rong, Global HR Director at Unilever, discusses how to make diversity and inclusion a priority.

Unilever, Lim Zhi Rong - How to Make Diversity and Inclusion a Priority (Katherine Qu)

Identifying and cultivating talent with leadership potential is fundamental for the successful future positioning of any organisation.  ‘Early careers’ recruitment is awash with traditional graduate and intern programmes requiring recruiters to spend many hours trawling through vast numbers of resumes, psychometric testing and interviews in the quest for the best candidates. These programmes are expensive and time consuming. Competition for talent is fierce. And many senior executives remain frustrated with the results. Is there is a better way?  
 
Leesa Rawlings, APAC Head of Talent Engagement at Diageo, discusses the innovative early careers recruitment process embedded at Diageo and its impact.

Diageo, Leesa Rawlings - Innovative Early Careers Recruitment (Steve Brown)

Supporting leaders to establish future-fit behaviours can play a critical role in helping culture change programs to go viral. Gina Wilson, EMEIA Organizational Development Leader at EY, shares her experiences of viral culture change programs with ChapmanCG's Abby Walters.

EY, Gina Wilson - Viral Culture Change and Future-Fit Leadership (Abby Walters)

In a competitive business environment, how can HR leaders set themselves apart from the rest? Aaron Falcione, VP of Human Resources for MSD International (Merck in the US and Canada), explores this topic in this insightful podcast with ChapmanCG's Tim Rayner.

MSD International, Aaron Falcione - How to Set Yourself Apart as an HR Leader

In the face of digital transformation, HR leaders are turning their attention to building internal capability instead of relying too heavily on external support. In particular, HR has the potential to be the driver of innovative learning tools such as 'nano-degrees' in building digital capability. ChapmanCG's Frieder Rummel speaks with Dr Hays Steilberg, Executive Vice President Corporate HR, Executives and Talent at Bertelsmann SE & Co. KGaA, about innovative models for learning and capacity building.

Bertelsmann SE & Co. KGaA, Hays Steilberg - New Ways to Digitalise Your Workforce (Frieder Rummel)

Mohit Misra, VP Global Head of Talent Management, Acquisition, OD and Diversity at The Chemours Company, shares the key elements of transforming employee engagement and his predictions for future trends.

The Chemours Company, Mohit Misra - The Future of Employee Engagement (Alan Mait)

The ability to quickly build credibility with your board and the Compensation Committee is critical to the success of a CHRO. Nicola Hasling speaks to Carin Knickel, the former Vice President of HR at ConocoPhillips who now sits on a number of executive boards, about how to build trusted relationships and positioning yourself for future board roles.

Carin Knickel - Building Strong Relationships With Your Board (Nicola Hasling)

AI will be one of the biggest disruptors to our workforces of the future. Byron Clayton, Global Head of HR for Services, Digital and Technology at Mercer, speaks to ChapmanCG's Tim Spriggs about how AI will have an impact on HR, and how HR leaders can prepare their people through a continuous learning approach.

Mercer, Byron Clayton - Preparing Your Workforce for the AI Revolution (Tim Spriggs)

ChapmanCG's Managing Director, Alan Mait, discusses the need for greater HR representation on boards with our guest, Jon Rickers, Senior Vice President of HR at EnPro (Charlotte, North Carolina). Jon discusses mega trends across the corporate landscape and the drive for 'people people' to be represented at a senior business discussion making level.

Jon Rickers (EnPro) - Obtaining Greater HR Representation on Boards

Paul Sexton, Chief Human Resources Officer at EFI, speaks with ChapmanCG's Managing Director on the undoubtable value of an HR leader gaining true global exposure. Paul shares his personal experience and provides sound advice for HR leaders considering relocating to another part of the globe. Listen to this podcast for tips on navigating both country and company cultures, understanding team structures, nuances in global HR roles and responsibilities, as well as advice on managing family expectations.

Paul Sexton (EFI) - The Value of an HR Leader Gaining True Global Exposure (Alan Mait)

Benjamin Morris Co-Head of HR and General Manager Performance, Reward and HR Operations at Mirvac discusses the importance of building an organisational culture of flexibility to support diversity and well-being, and business success. ChapmanCG's Managing Director, Paul Jury, asks Ben some in-depth questions delivering an information-packed podcast for HR and business leaders in all industries.

Building an Organisational Culture of Flexibility

Bogdan Radakovic and Peter Hemmingsen, both Vice Presidents Human Resources at Essity, Munich, in conversation with ChapmanCG's Dr. Frieder Rummel and Tim Rayner after an insightful HR leader roundtable focussing on culture and leadership transformation.

Change and Transformation via Leadership

Businesses in every industry sector are facing continual disruption and competitive pressures.  How can OD future-proof an organisation? Welcome to this ChapmanCG Podcast, one of our Senior Directors, Fiona Jury speaks with Claire Devlin, from Telstra, about brave, cutting edge organisational development. Claire holds the role of Telstra Chapter Lead: Organisational Development.  

Telstra is Australia’s largest telecommunications carrier and employs around 30,000 people. Claire previously held OD roles at Cisco Systems, Sydney Olympic/ Paralympic Organising Committee and Optus SingTel.

How Can Organisational Development Future-Proof an Organisation

Human Resources organizations around the world are exploring a shift towards an Agile way of working to better meet the needs of the business. In an ever-changing marketplace and with tight competition, an Agile approach can allow Human Resources functions to readily adapt to changes in business strategy. However, this shift in methodology requires a thought out transition and does not come without its challenges. In this ChapmanCG Podcast, Associate Director, Marcela Christ speaks with Tatiana Goldberg, from Unilever, about best and learned practices through implementing an HR Agile transformation. As HR Director for the Marketing organization for the North America cluster, she was instrumental in leading the function’s Agile transformation. She is currently relocating to the UK where she will be taking on the new role as HR Director for Supply Chain Global.

How do you prepare and support HR through Agile transformation?

It is every leaders’ dream to build the perfect team: a diverse blend of personality types, a broad range of skill sets, inspirational managers and up-and-coming hi-po’s. But they do not always consider the generational mix, which can leave parts of the workforce completely overlooked. In this ChapmanCG podcast, Senior Director, Tim Spriggs speaks with Dr. Robert Kovach, Director, Conscious Leaders & Teams at Cisco, about his experience and unique take on building cross-generational teams in today’s climate.

Dr. Robert Kovach (Cisco) - How to Effectively Build Cross-Generational Teams in Today’s Climate

Never has health and well-being been as high on the agenda as it is today. For HR leaders it’s a huge responsibility to ensure a dynamic approach to an ever-evolving, key strategic pillar. In this ChapmanCG podcast, Managing Director, Tim Spriggs speaks with Anushia Reddy, Head of Talent Strategy and Executive Individual Development Planning, about her experience and viewpoints on the importance of building a holistic well-being strategy.

Anushia Reddy - The Importance of Building a Holistic Well-Being Strategy

For a while now, we have seen a growing trend of HR leaders craving the exposure and influence that the top job brings, earlier in their career. But are they ready? Are there key ingredients and experiences needed to better make that transition?

Kurt Landon - Navigating a Path to the Top Job

Inspiring a Learning Culture for Future Generations

Jeanne Meister with ChapmanCG

Many of us have witnessed the significant benefits of establishing and nurturing a sustained and successful Diversity, Equity and Inclusion strategy. On this podcast, Alan Mait, Managing Director with ChapmanCG teams up with Kurt Landon, CEO of HR consulting firm Enspira to discuss some of the key success criteria for a successful DE&I strategy and also some of the common pitfalls to avoid.

Key Success Criteria for a Sustainable and Effective DE&I Strategy

The ChapmanCG Global HR Interview is a compilation of discussions with some of the world’s foremost HR and Talent leaders. Join our CEO, Ben Davies, and other senior members of the ChapmanCG team, as we interview the people who are influencing and changing the HR profession around the world.
 
ChapmanCG is an international executive search firm dedicated to the Human Resources profession. We partner with CEOs to appoint their global Heads of HR, and also work with CHROs to build their HR teams at the global, regional and local level. Visit us at chapmancg.com.

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