What happened during the recent Microsoft Teams and Azure disruptions? Go under the hood of these incidents and also explore other recent disruptions in this week’s Pulse Update.

CHAPTERS
- 01:03 Network issue leads to Microsoft Teams service disruption
- 04:09 Azure Resource Manager exhausts capacity, causing service issues
- 06:20 Oracle Cloud experiences network outage
- 09:56 Jira users encounter 503s and other errors
- 10:30 Sage outage impacts South Africa
- 11:08 Red Hat experiences four search-related incidents
- 11:45 Recent outage trends and numbers

For more insights on outage trends and analysis of some of the most notable outages of 2023, check out our on-demand webinar: https://www.thousandeyes.com/resources/amer-top-outages-2023-analyses-takeaways-webinar?utm_source=soundcloud&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse28_podcast

In EMEA and want to tune in live? We’re hosting one more live webinar session on Feb. 22 at 10 AM (GMT). Register now: https://www.thousandeyes.com/webinars/emea-top-outages-2023-analyses-takeaways?utm_source=soundcloud&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse28_podcast

And also check out these links:

- The Internet Report: Pulse Update Blog: https://www.thousandeyes.com/blog/internet-report-pulse-update-microsoft-teams-azure-outage?utm_source=soundcloud&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse28_podcast

- Internet Outages Timeline: https://www.thousandeyes.com/resources/internet-outages-timeline?utm_source=soundcloud&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse28_podcast

———

Want to get in touch?

If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on X: @thousandeyes

———

ABOUT THE INTERNET REPORT:
This is the Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why. 

Tune in every other week for the Pulse Update series to hear from the Internet experts at ThousandEyes as they share the latest data on ISP outages, public cloud provider network outages, collaboration app network outages, and more. 

Then, the hosts dig into the most interesting outage events from the prior week, examining popular service outages and discussing what went awry—was it the Internet, or an application issue?

Catch all the episodes on YouTube or your favorite podcast platform:

- Apple Podcasts: : https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526

- Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773

- SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

Understanding the Microsoft Teams & Azure Disruptions | Pulse Update

Julie Greene from Computacenter is back with Scott Schell to give an update on how Computacenter has changed over the past year.

Episode 39: Computacenter - "No Adoption Is Not An Option"

In this episode, host Brandon Copeland is joined by ThousandEyes' Partner Sintrex. CEO Emile Biagio and Portfolio Manager Rudolf de Wet discuss the value ThousandEyes has brought to their customers, and delve into the integration that won Sintrex the ThousandEyes 2024 Digital Business Assurance Integration Partner of the Year EMEA award.

Check out the following links to learn more about Sintrex:
https://www.sintrex.com/ 
http://linkedin.com/company/sintrex 
https://twitter.com/Sintrex

Subscribe to our Partner Newsletter: https://www.thousandeyes.com/partners/newsletter/ 
Join our ThousandEyes Partners LinkedIn Group: https://www.linkedin.com/groups/12831038/

Sintrex: The ThousandEyes 2024 Integration Partner of the Year EMEA

Listen to this episode and get to know better Miguel Almeida, Cisco Portugal General Manager.

Discover Miguel´s career path at Cisco and some fun facts about him!

#12 with Miguel Almeida

The ThousandEyes Internet Intelligence team joins us from Cisco Live in Amsterdam, talking about a major theme from the event—security.

Tune in to hear their thoughts on how visibility can help companies in their security efforts, the sovereignty of data in flight, and why you don’t have to choose between security and performance.

———

CHAPTERS
00:00 Intro
01:09 Evolving Security Landscape
04:53 Security Excellence & Optimal Digital Experience
10:13 Sovereignty of Data in Flight
14:57 Key Takeaways
15:55 Get in Touch

———

Want to get in touch?

If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. 

And follow us on X: @thousandeyes

———

ABOUT THE INTERNET REPORT:
This is the Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why. 

Catch the Outage Deep Dive series for special coverage of major Internet outages. The hosts go under the hood to determine what happened, covering key lessons and ways IT teams can minimize downtime in similar situations. 

Also tune in every other week for the Pulse Update series to hear from the Internet experts at ThousandEyes as they share the latest data on ISP outages, public cloud provider network outages, collaboration app network outages, and more. Then, the hosts dig into the most interesting outage events from the last few weeks.

Find The Internet Report on all your favorite podcast platforms, including Apple Podcasts and Spotify:

- Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526
- Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773
- SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

Security, Great Digital Experiences & Why Visibility Matters

Cisco Live inspires technology innovators worldwide through large-scale in-person and digital events and on-demand education. Cisco Live is the premier destination for Cisco customers and partners to gain knowledge and build community. In this episode, our host, Shaun Roberts, along with Raymond Janse van Rensburg, Vice President, Specialists and Solutions Engineers, APJC, and Pallavi Arora, VP of CX Centers APJC, discuss highlights from Cisco Live Melbourne, December 4-8, 2023. They cover some big technology hits with the potential to transform the future, how we consume technology, Generative AI, Cisco TAC, and a lot more!  
 
LinkedIn Profiles: 
Raymond: https://www.linkedin.com/in/rjanseva/  
Pallavi: https://www.linkedin.com/in/pallavi-arora-55774a6/  
Shaun Roberts: https://www.linkedin.com/in/srobertsmba/

Episode 17: Cisco Live Melbourne 2023 Recap with Cisco Executives

Mike McPhee has been with Cisco for over 10 years and is part of the global security sales organization.  He works with a variety of verticals, including healthcare, manufacturing, retail, hospitality, financials, and insurance.  Mike finds excitement in the ever-changing nature of cybersecurity and enjoys solving puzzles and putting pieces together to understand problems and find solutions.

Join us as we chat about the importance of learning from failures, being authentic, pursuing personal interests, to the interplay of threat actors, malicious applications of AI, to innovate tech like extended detection and response (XDR), and the significance of diversity in the cybersecurity field.

Themes:

-The importance of learning from failures and being open to making mistakes in order to grow and build trust with others. 
 Authenticity and being true to oneself are highlighted as essential qualities for building relationships and solving problems with customers.
-Passions outside of work such as home brewing beer, woodworking, and spending time with family, with an emphasis on the importance of pursuing interests outside of work.
-The interplay of threat actors, particularly state-sponsored ones, and their organization and coordination.
-Observations about the applications of AI by threat actors, such as using AI to make playbooks more dynamic and adapt to defensive measures.
-Futures such as the importance of extended detection and response (XDR) in providing better visibility and context for defenders to effectively combat threats.
-The importance of diversity of thought, character, and background in the cybersecurity field and with encouragement for everyone to hop in and have fun, even if it's not their primary role.

Episode 1: Submarines to Cybersecurity with Mike McPhee

This episode features Isabella Yani, Cisco’s Chief of Staff to Jeff Sharritts, Executive Vice President and Chief Customer and Partner Officer. With over 18 years of experience at Cisco, Isabella brings extensive leadership expertise in customer-facing, partner-facing sales, and strategic planning across all customer segments, industries, and partnership types. She is a multi-year CRN Women of the Channel honoree, a 2021 CRN Women of the Channel Power 100 recipient, a featured Cisco blogger, and a sought-after conference speaker. 
 
In this episode, Isabella shares with our audience the importance and rise of the Chief of Staff role in technology companies and her lessons learned in leadership during her career at Cisco.

The Cisco Leadership Podcast

Isabella Yani | Lessons in Leadership & The Case for the Chief of Staff Role in Technology

When outages happen, it’s what you do next that matters. It’s important to have a backup plan in place that you can quickly activate to minimize the impact of an incident.

Over the past two weeks, companies initiated a range of resiliency actions, including asking customers to use alternate authentication methods (or to avoid logging out of a service), setting up a new contact center to re-establish lines of communication, and reverting to manual processes.

Tune in to learn more about what happened during these and other recent incidents.

CHAPTERS:
00:00 Intro
01:00 Square Outage Impacts “Multiple” Services
04:18 Applied Digital’s Multi-week Data Center Issue
07:14 UC Berkeley Data Center Outage
08:44 Russia .ru Domain Outage
10:05 Cyber Attack at Lurie Children's Hospital
11:36 Outage Trends: By the Numbers
15:55 Get in Touch

———

For more insights on outage trends and analysis of some of the most notable outages of 2023, check out our on-demand webinar: https://www.thousandeyes.com/resources/amer-top-outages-2023-analyses-takeaways-webinar?utm_source=soundcloud&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse29_podcast

In EMEA and want to tune in live? We’re hosting one more live webinar session on Feb. 22 at 10 AM (GMT). Register now: https://www.thousandeyes.com/webinars/emea-top-outages-2023-analyses-takeaways?utm_source=soundcloud&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse29_podcast

And also check out these links:

- The Internet Report: Pulse Update Blog: https://www.thousandeyes.com/blog/internet-report-pulse-update-square-outage-and-more-news?utm_source=soundcloud&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse29_podcast

- Explore the .ru domain outage in the ThousandEyes platform (no login required): https://awuyqonlmzxmvizsdcgevvdhcbzervks.share.thousandeyes.com?utm_source=soundcloud&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse29_podcast

- Internet Outages Timeline: https://www.thousandeyes.com/resources/internet-outages-timeline?utm_source=soundcloud&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse29_podcast

———

Want to get in touch?

If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on X: @thousandeyes

———

ABOUT THE INTERNET REPORT:
This is the Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why. 

Tune in every other week for the Pulse Update series to hear from the Internet experts at ThousandEyes as they share the latest data on ISP outages, public cloud provider network outages, collaboration app network outages, and more. 

Then, the hosts dig into the most interesting outage events from the prior week, examining popular service outages and discussing what went awry—was it the Internet, or an application issue?

Catch all the episodes on YouTube or your favorite podcast platform:

- Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526

- Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773

- SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

Square Outage, Data Center Issues & Planning for Resiliency | Pulse Update

🎙️ Welcome to the latest episode of "From the Field”

In today's riveting discussion, we dive deep into the intersection of personal journeys and the ever-evolving landscape of cybersecurity. Strap in as we explore personal experiences, passion for safeguarding the digital realm, and the relentless pursuit of knowledge.

Our dynamic participants bring a diverse array of backgrounds and insights to the table. From adrenaline-fueled tales of skiing and snowboarding to the gritty realities of Silicon Valley's cybersecurity battlegrounds, Jeremy and Derek share their captivating narratives.

Jeremy Compton's odyssey from a humble upbringing in Texas to the high-stakes world of cybersecurity is nothing short of inspiring. A former flying mechanic turned cyber expert, Jeremy's journey underscores the power of resilience and unwavering determination.

Meanwhile, Derek Berreyesa, the maestro of technical training and cutting-edge cyber in, offers a masterclass in adaptability and foresight. With a keen eye on industry trends and a passion for continuous learning, Derek epitomizes the ethos of staying ahead of the curve.

Together, Jeremy and Derek illuminate the vital pillars of cybersecurity success: active listening, collaboration, and a commitment to perpetual growth. Their insights into customer reactions and the delicate dance of building trust resonate deeply in today's hyperconnected world.

As they unpack the nuances of customer hesitations and the transformative power of zero-trust offerings, a clear roadmap emerges. Through unwavering dedication to technical excellence and a steadfast commitment to customer empathy, our intrepid duo aims to become trusted advisors in the cybersecurity realm.

Episode 2: Silicon Valley with Jeremy Compton and Derak Berreyesa

In today's episode, we bring together a dynamic group of cybersecurity enthusiasts, Andro Dio and Jeremy Hagerman, who not only excel in their profession but also bring a wealth of diverse interests and experiences to the table.

Join us as we explore Andro and Jeremy’s burning passion for cybersecurity, fueled by a genuine desire to protect and empower individuals and organizations worldwide. From coaching sports to tickling the ivories with jazzy Christmas tunes, our guests share how their interests outside of work fuel their creativity and resilience in tackling digital threats.

But it's not all fun and games. We delve into the harsh realities of the cybersecurity industry, where stress and accountability weigh heavy on the shoulders of professionals striving to stay one step ahead of cyber adversaries.

Amidst this landscape, our discussion takes a strategic turn, focusing on the crucial role of various security solutions safeguarding against emerging threats. We uncover the importance of efficacy over mere feature testing, as low efficacy solutions can spell disaster in the face of evolving cyber risks.

Drawing from real-world experiences, Andro and Jeremy underscore how their commitment to customer-centric approach aligns perfectly with the evolving needs and goals of modern businesses. It's not just about selling products; it's about fostering meaningful conversations that pave the way for transformative solutions tailored to each customer's unique journey.

Episode 3: Building Trust with Andro Dio and Jeremey Hagerman

AB sits down with his friend and colleague Classye James to talk about the challenging shift many athletes face when moving from their sports careers to positions in the business sector. Serving as a DEI (Diversity, Equity, and Inclusion) Events & Activations Business Leader at Cisco, Classye is committed to developing tools that enable former athletes to work and thrive in corporate roles within organizations such as Cisco.

S5 E2: Talking the Transition from Professional Sports to a Career in Tech with Classye James

The concept of cyber resiliency for businesses is not entirely new, but its prominence has grown significantly in recent years, partly due to high-profile, high-visibility breaches. Unfortunately, cyber-attacks are inevitable, so it’s imperative that businesses focus on preparing for and surviving breaches. To do so, security needs to be prioritized in all aspects of your business, and not just bracketed on last-minute.

To delve deeper into this topic, Ian is joined by Ken Dymond, a Practice Development Manager at Insight, a leading solutions integrator and Cisco Partner.

Small Business, Big Solutions: Insight into Cyber Resilience

We continue our conversation around skills with this new episode about the lifelong learning mindset. Hear from Koen Bastiaens - VP at Cisco CX EMEA North, Kaja Siwacka – Finance Manager, and Piotr Jarzynka – Principal Architect, about their lifelong learning journeys and tips & tricks to keep growing.

Did you miss the previous episode? Catch the podcast with Mario Sebastian (Cisco CX), John Pell (ServiceNow), and Damian Erni (Swisscom) here: https://on.soundcloud.com/14ypV

The Power of Lifelong Learning

In this episode, Steven Janssens takes us through his most memorable Collaboration mysteries.
In one story, Steven is faced with random Webex endpoints disconnecting with no other logs than "user disconnected session" but the user swears they didn't disconnect. Is there a ghost involved ?
The other story involves latency troubleshooting in peak hours and load measuring. The server should have plenty enough power but somehow is still not able to cope with the load ?

Tech Stories - ep 08 - Spotless but spot on

In this episode of Partner Perspectives, Scott Schell meets with Pat Henson from Veytec to discuss how they built a scalable and profitable Customer Experience (CX) practice and found value by vesting in the Cisco Advanced CX Specialization.

Episode 41: Veytec – Finding Value in Earning the Cisco Advanced CX Specialization

Welcome to this week's episode of Line of Departure, where Eric and Ben dive deep with Morgan Mann, from his time serving in the Marine Corps to his current role as Vice President of Transformation at Cisco.

In this episode, Morgan chats with us about his passions for the outdoors, family, national security issues, along with the challenges and opportunities he faced transitioning from the military to the private sector.

We explore how Morgan found purpose beyond the Marine Corps, navigating the tech startup world before re-affiliating with the Marines post-9/11. His multiple deployments to Iraq and Afghanistan offer profound insights into the post-9/11 veteran experience integrating into corporate life. 

Throughout our conversation, Morgan reflects on the importance of proactive career management, highlighting the need to break free from stereotypes and carve out new paths aligned with personal values. From starting his day with rituals to prioritizing family time, Morgan shares invaluable lessons on making every moment count.

Join us as we delve into the complexities of transitioning between two highly successful careers, from the challenges we all face, to the invaluable leadership skills learned along the way. Discover how Morgan's journey epitomizes resilience, adaptability, and the unwavering commitment to make a difference.

Episode 3: Choosing Your Own Adventure, Marines to Tech Executive with Morgan Mann

Today we're diving into a topic at the forefront of global innovation—sustainability in business. In this episode, we're honored to have two distinguished guests. Joining us is Cisco's Chief Sustainability Officer, Mary de Wysocki, whose vision and leadership are driving Cisco and its partners and customers towards a greener future. Interviewing Mary is the Founder and CEO of CyberSN, Deidre Diamond. Together, they'll share personal journeys, industry insights, and actionable strategies for embedding sustainability into the core of your business. So, buckle up as we explore the synergy between success and sustainability, right here, on From the Field.

Episode 4: Defining Sustainability Strategy with Mary de Wysocki, Cisco Chief Sustainability Officer

In this episode, host Brandon Copeland and co-host Craig Vario are joined by Tony Finn, Director of EMEA Channel Sales at ThousandEyes, where they disect all that happened at Cisco Live EMEA 2024 where ThousandEyes had their biggest channel presence to date.

Subscribe to our Partner Newsletter: https://www.thousandeyes.com/partners/newsletter/ 
Join our ThousandEyes Partners LinkedIn Group: https://www.linkedin.com/groups/12831038/

Tales From Cisco Live EMEA 2024

This episode unveils the compelling journey of Nadine Fakhoury, an engineering leader whose path was shaped by resilience, curiosity, and a series of bold moves. Coming from a vastly different cultural background, she faced and overcame significant challenges, demonstrating the profound impact of adapting to new environments and embracing change. Her love for technology was sparked not just by an inherent curiosity but also through the courage to explore the unknown and make pivotal decisions at critical moments of her life.

We delve into the "What if" moments that punctuated her career, exploring how these crossroads were navigated with bravery and strategic choices. These decisions, often bold and against the grain, were instrumental in propelling her from one achievement to another, illustrating the power of taking risks and stepping out of comfort zones.

Join us as we explore the story of a tech leader whose journey is a testament to the strength found in daring to ask "What if" and the transformative power of bold moves in shaping one’s destiny in the tech world.

Episode 7 - Bold Moves Unleashed: Tales of a Fearless Engineering Journey with Nadine Fakhoury

In this episode, Scott Schell talks with Pete Davis about the latest updates within CX Partner Success and how partners are benefiting from a “Greater Together” approach through lifecycle selling and digital-first business models.

Episode 42: Greater Together: Creating the best possible CX that delivers profitability for partners

Over a two-day period this past week, major social media platforms—Meta’s Facebook and Instagram, LinkedIn, and Discord—all experienced disruptions. In the same timeframe, Comcast was also impacted by an outage that affected access to specific services and applications.

Meta experienced issues with its log-in process, Discord navigated unexpectedly high load volumes, Comcast dealt with 100% packet loss in part of its backbone, and—the following day—LinkedIn worked its way through a backend issue.

These incidents each leave valuable reminders for NetOps teams as they seek to minimize downtime and assure exceptional digital experiences.

Tune in to the episode to learn more and also gain insight into the latest outage numbers and trends.

——— 

CHAPTERS:
00:00 Intro
00:58 Comcast Outage
05:09 Meta Outage
09:38 Discord Disruption
10:25 LinkedIn Outage
13:22 DIRECTV Service Disruption
15:25 Outage Trends: By the Numbers
17:03 Get in Touch 

———

For more insights, check out these links:

- The Internet Report: Pulse Update Blog: https://www.thousandeyes.com/blog/internet-report-pulse-update-meta-linkedin-comcast-outages?utm_source=soundcloud&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse31_podcast

- Explore the outages in the ThousandEyes platform (no login required):
Comcast Outage: https://afplzaqpehynhosldcqefycfhqqcrbzh.share.thousandeyes.com
LinkedIn Outage: https://anxjzezcpptrnpodjucgzzixdkldguzm.share.thousandeyes.com 

- Internet Outages Timeline: https://www.thousandeyes.com/resources/internet-outages-timeline?utm_source=soundcloud&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse31_podcast

———

Want to get in touch?

If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on X: @thousandeyes

———

ABOUT THE INTERNET REPORT:
This is the Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why. 

Tune in every other week for the Pulse Update series to hear from the Internet experts at ThousandEyes as they share the latest data on ISP outages, public cloud provider network outages, collaboration app network outages, and more. 

Then, the hosts dig into the most interesting outage events from the prior week, examining popular service outages and discussing what went awry—was it the Internet, or an application issue?

Catch all the episodes on YouTube or your favorite podcast platform:

- Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526

- Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773

- SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

Meta, LinkedIn, and Comcast Outages, Explained | Pulse Update

In this episode, hosts Eric and Val engage in a conversation with Karina Loor, a US Navy Surface Warfare Officer Veteran and Partner Account Manager at Cisco Systems. Karina's journey unfolds as she recounts her remarkable life story, beginning as an immigrant from Ecuador and navigating her way into the military. The narrative expands to her experiences attending school in the United States, securing an NROTC scholarship, and achieving distinction in her career as a Navy Surface Warfare Officer.
Karina further dives into her academic achievements, highlighting her graduation from George Washington University and the attainment of an MBA from the University of North Carolina. The discussion offers a glimpse into the challenges and triumphs of her military service, providing valuable insights for listeners. As the conversation shifts to her corporate career at Cisco Systems, Karina shares practical advice for individuals undergoing transitions, drawing from her own experiences of adapting to change. Whether it's a first-time transition or the fourth, Karina's wisdom provides a guide for navigating the complexities of career shifts, making this episode a resourceful exploration of resilience, education, and professional growth.

Episode 5: Making Genuine Connections with Karina Loor

In this episode, Jaroslav Gawron, Ivan Shirshin and Rik Boven tell us 3 crazy stories. However, only 2 are true. Will you be able to find out which one is the fake one ?

Tech Stories - ep 09 - April's fool - 2 truths and a lie

In today’s episode, Scott Schell talks with Steve Dock from CX Partner Marketing to get a glimpse behind the scenes of the intensive, yet minimally disruptive rebrand efforts for the CX Partner Framework content and learning resources. For access to Blackbelt Trainings, please visit https://ebooks.cisco.com/story/your-cx-service-strategy/.

Episode 43: No pranks, all podcast: Introducing the CX Partner Framework

“Organizations are increasingly aware that they may not be as prepared as they should be for cyber incidents and are starting to understand the potential financial impact of downtime.”

This was an eye-opening discussion with two of the best!  Check out this awesome conversation with Randall and Larry, who joined From the Field to chat about importance of cybersecurity in today's business landscape, the challenges in cybersecurity including evolving threats and lack of correlation across platforms, and solutions for optimizing cloud environments and concerns about quick recovery from cyber incidents.

During the conversation we explored the development of solutions that can correlate events from any platform and provide comprehensive attack vector analyses.  Discussed solutions and efforts for optimizing cloud environments and providing lifecycle management and visibility, particularly in terms of operationalizing and minimizing impact on the organization.  And considered the need for tools that can automate and maintain consistent policies across multiple clouds, reducing potential misconfigurations.  
Randall and Larry make several outstanding observations on the current state of security;

There is a general level of confidence across different market segments, but there are still worries about visibility, workforce, and misconfigured tools;

Challenges in cybersecurity related to including constantly evolving threats on core business and extended supply chains, such as dictionary attacks on VPNs, and the pressure on security teams from constantly playing "whack-a-mole";

Different teams with different toolsets, leading to a lack of correlation and integration across platforms;

And, Cloud environments presenting challenges such as complex configurations and mismanagement, and the need for visibility, automation, and consistent policies.

Episode 5: Cybersecurity "Whack a Mole" with Randall Coffelt & Larry Edie

The end-to-end delivery of modern digital services can introduce a complex web of dependencies and failure points, which can stem from direct relationships as well as third-party providers, introducing layers of abstraction for operations teams to keep track of.
 
Managing this complex ecosystem can be challenging. Unexpected issues may arise from seemingly insignificant components, surprising even the largest, most technologically sophisticated organizations.

For example, in recent weeks, problems at third-party providers led to outages at McDonald’s and the Department of Motor Vehicles. Tune in to the episode to hear what happened and explore other incidents from the last couple of weeks.

——— 

CHAPTERS
00:00 Intro
01:09 Payment and Ordering Systems Cut Out at McDonald’s
04:36 Disruptions at the DMV
08:48 Cable Cut in West Africa
10:16 Another Fiber Cut, but With Layered Redundancy
14:12 PlayStation Network, GeForce Now Experience Issues
16:21 Get in Touch 

———

For more insights, check out these links:

- The Internet Report: Pulse Update Blog: https://www.thousandeyes.com/blog/internet-report-pulse-update-mcdonalds-dmv-outages?utm_source=soundcloud&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse32_podcast

- Explore the Africa undersea cable cut in the ThousandEyes platform (no login required): https://alxucgibmtsxarllvvybwfagzkvvlokf.share.thousandeyes.com/

———

Want to get in touch?

If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on X: @thousandeyes

———

ABOUT THE INTERNET REPORT
This is the Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why. 

Tune in every other week for the Pulse Update series to hear from the Internet experts at ThousandEyes as they share the latest data on ISP outages, public cloud provider network outages, collaboration app network outages, and more. 

Then, the hosts dig into the most interesting outage events from the prior week, examining popular service outages and discussing what went awry—was it the Internet, or an application issue?

Catch all the episodes on YouTube or your favorite podcast platform:

- Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526

- Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773

- SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

How Third-party Issues Led to McDonald’s, DMV Outages | Pulse Update

In this episode, host Brandon Copeland is joined by Tanner Bechtel, Global Leader of Partner Solutions at ThousandEyes, where they deep dive into the intricacies of building a successful practice. 
From the initial conversations within your organization, to mitigating roadblocks along the way, this episode is packed with advice to ensure your success on this practice building journey.

Subscribe to our Partner Newsletter: https://www.thousandeyes.com/partners/newsletter/ 
Join our ThousandEyes Partners LinkedIn Group: https://www.linkedin.com/groups/12831038/

Simplifying the Complex: Building a ThousandEyes Practice

In this episode you will get the chance to meet Dragan Marjanovic, Cisco Consulting Engineer!

Tune in to discover more about Dragan's career path, his transition to life in Portugal, sharing the same Padel appreciation as our host Rodrigo, and many other insights.

#12 with Dragan Marjanovic

Join Dana Abrams, our Success Tracks Partner Go-to-Market Strategy Lead as she discusses Success Tracks and how partners benefit and monetize from CX Cloud, PX Cloud, APIs, and service creation only offered through Success Tracks.

Episode 44: Finding Value in Success Tracks and The Gift with Purchase (CX Cloud)

With tax season coming to a close in the United States, IT teams at tax preparation companies and other organizations in the industry will be taking extra care to make sure that their systems can handle a spike in traffic due to a potential last-minute rush of filings. 

Tune in to hear The Internet Report hosts discuss how IT teams can navigate major spikes in demand and give customers the best possible digital experience, whether it’s Tax Day, Black Friday, or another high-traffic period.

They’ll also unpack recent outages at companies including Apple and WhatsApp, and explore why a sudden reduction in page load times may indicate functional issues rather than true improvements to the customer’s digital experience.

———


CHAPTERS:
00:00 Intro
01:11 Navigating U.S. Tax Season and Spikes in Demand
06:37 Pulse Update: Outage Analysis
06:40 Apple Outage: App Store, TV+, and Music
13:35 WhatsApp, Other Meta Services Disrupted
15:04 Square Outage
17:19 Performance as a Cyber Indicator: XZ Utils
20:48 Panera Bread Outage
22:33 Ray AI Disruption
24:13 Outage Trends: By the Numbers
27:05 Get in Touch

———

Want to get in touch?

If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on X: @thousandeyes

———

ABOUT THE INTERNET REPORT:
This is the Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why. 

Tune in every other week for the Pulse Update series to hear from the Internet experts at ThousandEyes as they share the latest data on ISP outages, public cloud provider network outages, collaboration app network outages, and more. 

Then, the hosts dig into the most interesting outage events from the prior week, examining popular service outages and discussing what went awry—was it the Internet, or an application issue?

Catch all the episodes on YouTube or your favorite podcast platform:

- Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526

- Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773

- SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

WhatsApp & Apple Outages; Plus ITOps Tax Day Survival Tips

B sits down with Denise Lee, Cisco’s VP Engineering Sustainability Office, for a great chat on a wide range of sustainability topics, from circular design to embedding sustainability principles into business practices to achieving overall sustainability goals. This is also a great conversation for anyone looking to explore the diversity within sustainability roles that exist at companies like Cisco.

S5 E4: Talking All Things Sustainability with Denise Lee

This Earth Day we celebrate the people behind #sustainability efforts at Cisco! 

In this episode of CX EMEA Unplugged, we meet Esther Roure Vila, Saumya Dubey, and Tiziano Canovai, and we find out how a surfer, a PhD student, and an avid camper brought their passion for sustainability to Cisco.

People Of Sustainability

Join Gabby McGee, Cisco's Partner Renewals Leader for EMEA as she navigates partner profitability. “Profitability is about sustainability and longevity for partners. It’s exactly about relevance. If our partners aren’t profitable, they likely can’t continue to operate, and they certainly can’t reinvest and grow.”

Episode 45: Partner Profitability, Sustainability, and Longevity with Gabby McGee

Multi-mode fiber has been the workhorse for fiber optic communication within a data center for years, as well as the choice for Ethernet backbones in office buildings. It has a rich history that goes all the way back to the first optical fiber standards when 100 megabits per second was a huge data rate. Anybody remember those days?

In Episode 52, we begin a new conversation with Hao Dong, market technology development manager for Corning’s optical communications business. We begin with his start in semiconductor lasers for telecom before switching to fiber lasers.
– Pat Chou, Cisco Optics Product Manager

Hao Dong is a market technology development manager for Corning’s optical communications business. Within this role, he focuses on technology and market trends to identify, evaluate, and develop leading optical network solutions that form the backbone of today’s connected world.

Hao has over 18 years of industry experience and has held various positions in engineering, development, and marketing within the fields of optical components, fiber lasers, and optical communications.

Hao holds a Bachelor of Science in physics from Wuhan University and a Ph.D in physics from the University of Connecticut. 

Related links
Cisco Optics-to-Device Compatibility Matrix: https://tmgmatrix.cisco.com/ 
Cisco Optics-to-Optics Interoperability Matrix: https://tmgmatrix.cisco.com/iop 
Cisco Optics Product Information: https://copi.cisco.com/ 

Additional resources
Cisco Optics Podcast: https://optics.podcastpage.io/ 
Blog: https://blogs.cisco.com/tag/ciscoopticsblog 
Cisco Optics YouTube playlist: http://cs.co/9008BlQen 
Cisco Optics landing page: cisco.com/go/optics 

Music credits
Sunny Morning by FSM Team | https://www.free-stock-music.com/artist.fsm-team.html
Upbeat by Mixaund | https://mixaund.bandcamp.com

Cisco Optics Podcast Ep 52. The smartest data center operators use multi-mode fiber - do you? (1/7)

Go under the hood of a ChatGPT outage, H&R Block’s Tax Day disruption, and more incidents from the past few weeks. The Internet Report team will also discuss Microsoft’s update on recent subsea cable cuts and the latest global outage trends.

———

CHAPTERS:
00:00 Intro
00:57 ChatGPT Outage
03:35 Revisiting West Coast of Africa Cable Cuts
09:07 H&R Block Outage
11:32 Sky Mobile Outage
12:25 Outage on unpkg CDN
14:06 PlayHQ Outage
16:40 Outage Trends: By the Numbers
19:33 Get in Touch 

———

For more insights, check out the links below:

- The Internet Report: Pulse Update blog: https://www.thousandeyes.com/blog/internet-report-pulse-update-chatgpt-outage-more-news?utm_source=soundcloud&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse34_podcast

- Explore the ChatGPT outage in the ThousandEyes platform (no login required): https://akhdjionjdupmjvkqfyigkaorlxgzgir.share.thousandeyes.com

- Review Microsoft’s post-incident report on the west coast of Africa cable cuts (see the entry labeled March 14, tracking ID: VT60-RPZ): https://azure.status.microsoft/en-gb/status/history/

- Also watch Microsoft’s related Azure Incident Retrospective video: https://www.youtube.com/watch?v=ypU_UuwW_w8&list=PLmsFUfdnGr3xomlYbZPAYTtFdkcvbv2ye

———

Want to get in touch?

If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on X: @thousandeyes

———

ABOUT THE INTERNET REPORT:
This is the Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why. 

Tune in every other week for the Pulse Update series to hear from the Internet experts at ThousandEyes as they share the latest data on ISP outages, public cloud provider network outages, collaboration app network outages, and more. 

Then, the hosts dig into the most interesting outage events from the prior week, examining popular service outages and discussing what went awry—was it the Internet, or an application issue?

Catch all the episodes on YouTube or your favorite podcast platform:

- Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526

- Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773

- SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

Inside the ChatGPT Outage & More News | Pulse Update

In this episode, we interview Justin Roberts, Technical Leader in Next-Gen Firewalls in the US. He takes us, in a very technical episode, through the artchitecture of Cisco Firewalls, how they work and how performance and security are two concepts that are very related. In this story, a customer is seeing applications performance issues after the start of Covid as employees all work from home. However, load is not the problem and their beefy security appliances should handle it without any problem. Where could the problem be ?

Tech Stories - ep 10 - Firewalls play "Tag ! you're it !"

The Cisco Podcast Network is a collective of podcasts from across Cisco spanning technology to culture and everything in between. Hear from Cisco customers, partners, and Cisco insiders on the topics that matter most to you. Email us with your feedback and suggestions. Discover your favorite playlists today!

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