CX EMEA

Every great idea since the dawn of time started from someone spotting an opportunity and innovating.” In this episode of Cisco CX EMEAR: Unplugged, Phil Wolfenden is joined by Carlos Pignataro as they discuss the importance of innovation and its significance to our people, our teams and our business.
Join the conversation and leave a comment under this podcast. We look forward to your thoughts on this topic!

Innovate Everywhere

The Cisco Degree Apprenticeship is not just for those at the beginning of their professional career, but also for those who want to see the world through a fresh and alternate lens. The Aspiring Leader programme offers individuals the opportunity to work directly with our apprentices to give them guidance, mentorship and insights, and in return, they understand what it takes to be a great leader.   
Today’s guests chat about the importance of continual learning and the power of reverse mentoring between the experienced and the just-experienced.  
Alex Hallam (People & Communities at Cisco) 
Alistair Wildman (SVP and GM at Cisco CX EMEAR) 
Carol Cheung (Program Manager at Cisco CX Academy) 
Helena Paquin (Apprentice Manager - Aspiring Leader Programme)

You are never too old to learn and never too young to teach!

In this episode, Adele Trombetta – VP, CX EMEAR & TTG – and Carlos Pignataro – CX CTO – demystify one of the most talked-about technologies; multicloud. Bringing together the best talent in the industry and our CX practice, Cisco is helping customers simplify and optimize their cloud journey. Learn more about Services for Cloud here, https://www.cisco.com/c/en/us/solutions/cloud/professional-services.html, and get the technology perspective of our CTOs here, https://www.cisco.com/c/en/us/solutions/executive-perspectives/technology-perspectives.html.

Demystifying Multicloud

With the demand for digital skills being higher than ever, the digital skills shortage is becoming a burning issue in many countries. The UK is not an exception.   

Join Helen Douglas - Director Communications & Apprenticeships at Cisco CX EMEAR, and Kathryn Baddeley - Head of CSR at Cisco UK & Ireland, as they discuss the digital skills gap and Cisco's efforts to bridge it.  

Want to join us in our quest for digital skills for all, leave us your comments below. 

Learn more about what Cisco is doing at  

https://www.cisco.com/c/en_uk/about/our-programmes.html  

NetaCad - https://www.netacad.com/  

The Skills Toolkit - https://nationalcareers.service.gov.uk/find-a-course/the-skills-toolkit  

STEM Ambassador Programme - https://www.stem.org.uk/stem-ambassadors

The Bridge Over The Digital Skills Gap

If you want to make a positive impact through innovation, then Cisco is the place to be!    In the latest episode of Cisco CX EMEAR: Unplugged Phil Wolfenden is joined by Michal Kowalik, Paulina Klosinska and Vladimir Joshevski, innovators who are at the forefront of innovation within Cisco CX. They discuss the importance of innovation and its impact at our company, customers, partners, and society.    Listen to the Innovate Everywhere episode with Phil Wolfenden and Carlos Pignataro here: https://soundcloud.com/ciscopodcastnetwork/innovate-everywhere

Innovation happens every day

How can companies reduce unnecessary power wastage to not only become more planet-friendly but also achieve cost savings?  And how can you help us raise a forest in Kitui, Kenya to transform the life of the whole community and the future generations?   

In this episode of CX EMEAR: Unplugged Koen Bastiaens, VP of Cisco CX EMEAR North is joined by Josh Halley and Sharon Hatego as they discuss Cisco’s commitment to sustainability.   

Donate to the Strong Roots initiative here:   https://www.brightfunds.org/funds/strong-roots-creating-a-forest-in-kenya-powered-by-cx-sp-emear  

Learn more about Earth Day 2022: https://www.earthday.org/earth-day-2022/

Make every day Earth Day

5+ days. 16 weeks of preparation. 21 countries. 425 participants. 60,000 kilometres. And one main goal in mind – to fight against cancer.      Listen to the first part of the podcast about the Cisco Camino walk. From the initial idea to the starting line, this episode will introduce you to Niall, Antonio, Hanouf and Thais who put themselves to the test as part of our commitment to give back to the community. 

Speakers: Niall Healy (Host), Antonio Pacheco, Hanouf Alajmi, Thais Bueno Rocha

Camino 2022: Walking for Positive Impact, Part 1

Hooked on the Camino 2022 stories of Niall, Antonio, Hanouf and Thais? Listen to the second part of our podcast to hear about the walk itself and the amazing impact it had on Cisconians. Speakers: Niall Healy (host), Antonio Pacheco, Hanouf Alajmi, Thais Bueno Rocha. If you missed the first part, you can catch up here: https://soundcloud.com/ciscopodcastnetwork/camino-2022-walking-for-positive-impact-part-1/s-fNvofXzP4bD?utm_source=clipboard&utm_medium=text&utm_campaign=social_sharing

Camino 2022: Walking for Positive Impact, Part 2

Have you ever dreamt about being able to teleport from your desk straight to a different country?  If you said yes, then you are in luck: with this new CX Unplugged mini-series, it is now possible! Join us on our adventure and virtually visit the EMEA countries without leaving your house. Our first stop: France! Listen to our host, Karen Fredrich, and our lovely guides: Imen Bekhechi and Maryem Badri, to discover all the amazing things France has to offer.

People of CX EMEA: France

Does privacy still exist in the digital age? What is phishing and what does it have in common with… fishing? How to protect yourself – and your company, from a cyber-attack? Find out this – and more, in the special Cybersecurity Month episode with Haim Pinto and Shimri Vachter.

Everything you need to know about phishing

Young people don’t always have everything figured out – and that’s okay. We all have a right to learn, develop and try to find our own paths. Cisco Apprenticeship is a unique program, that makes this – and more, possible. It offers tremendous opportunities to people, who want to obtain a degree and gain an extensive job experience, in various areas of the business. 
In this podcast, Joshua Robinson – Cisco Apprenticeship Lead is joined by our 2nd year Apprentice, Devyani Geentilal and Cisco Apprenticeship alumni, Anwar Whight. They reflect on their experiences and educate others how to get involved internally and externally.
Follow Cisco Apprenticeship on Twitter: https://twitter.com/CiscoApprentice and Facebook: https://www.facebook.com/CiscoApprenticeship/

1. Apprenticeship in action

In this episode, we talk about the value of the two Cisco CX roles and, how they collaborate to achieve the common goal. Our guests are: Pablo Gabriel Steiner - Central Theatre Lead at Cisco CX EMEAR, Jonas Imsand - Service Delivery Manager (SDM) and, Yves Bron - Customer Success Executive (CSE).

Working Towards A Common Goal, SDM & CSE Roles

In this special episode of Cisco CX EMEAR: Unplugged, Phil Wolfenden – VP Cisco CX Centres EMEAR and Helen Douglas - Director of Communications and Apprenticeships at Cisco CX EMEAR have an open, honest conversation about diversity and inclusion. 
Follow on Phil Wolfenden https://twitter.com/pwolfend & Helen Douglas https://twitter.com/HelenCisco

Special episode: Nurturing diversity in Cisco CX EMEAR

Still not too sure what a Customer Success Specialist at Cisco does? Hear it first hand from Anna Jablonska, Catarina Pires Da Silva & Kuba Zabiega! Learn what they do on a daily basis and, what it takes to be a successful Customer Success Specialist!

Customer Success With The Specialists

What do the Stone Roses, Paddle Boards, Customer Success and work-life balance have in common? Alistair Wildman - Rochdale boy and Senior Vice President & General Manager, Cisco Customer Experience in EMEAR. 
Find out in this episode of Cisco CX EMEAR: Unplugged what it takes, in our new world, to keep customers, employees – as well as the family at home – happy and healthy. 
Follow:  
Alistair Wildman on Twitter https://twitter.com/alistairwildman and Linked.in https://www.linkedin.com/in/alistairwildman/  
Helen Douglas on Twitter https://twitter.com/HelenCisco and Linked.in https://www.linkedin.com/in/douglashelen/

People of Cisco CX EMEAR

Explore the beautiful Angola and Jamaica with Apprentices: Princess Sebastiao & Jordan Miller, and their Manager, Yasmin Chowdhary. Find out which magic ingredient Angolans can’t live without, an explanation of Patois, and the importance of celebrating diverse cultures every day.  

Find Princess’ blog about Black History Month here: 

https://www.linkedin.com/pulse/what-black-history-month-means-ciscos-apprentices-princess-sebastiao/?fbclid=IwAR3U8iFSLjEsJEBRE6uSLhwHyi9-iZkA8ZtQBYa4SB9myJYLTkv8x4PKclI 

Listen to Jordan’s favourite song about Jamaica here: 

https://www.youtube.com/watch?v=vofff0Ei3kk

Celebrating Black History Month With The Apprentices

Cisco Customer Experience Centre Krakow is known for its irreplicable atmosphere and culture. Learn more from Beatriz Carretero Parra, Carlos Martin Escabia and Harpreet Soni about what we do and how we keep the CXC KRK spirit alive in times of remote working. 
Cisco Engineer Incubator: https://www.facebook.com/CiscoIncubator

7. Cisco CX Centre Krakow In Action

In this episode, we talk all things Customer Success! We shed light on the roles of Customer Success Executive, Customer Success Specialist and Success Program Manager, and the importance of building strong relationships with the customers. We also discuss how to build trust and partnership, which serve as a foundation for both yours and your customer’s success! 

Host:  
Claire Bovill - Chief of Staff & Director Customer Success EMEAR  

Speakers: 
Ahmet Guel - Customer Success Executive  
Jhosbell Verdesca De Aguiar - Customer Success Specialist 
Stanislas Mangin - Success Program Manager 

Read more about Ahmet’s experiences as a CSE: https://blogs.cisco.com/wearecisco/building-a-bridge-between-business-and-happiness 

Browse Cisco CX EMEAR roles: cs.co/9004HVIqo

The recipe for Customer Success

Personalised experience is something customers no longer expect but demand! Cisco Digital Journeys are personalized interactions that ensure customers get the most out of their Cisco investments. Listen to the latest episode of Cisco CX EMEAR: Unplugged with Alistair Wildman and Zarina Pasalic to learn exactly how Cisco Digital Journeys are taking customer experience to the next level!

9. Digital Lifecycle Journeys

In this episode of CX EMEAR: Unplugged, our host, Claudia Kittredge, talks to Alena, Fernando and Nuno about their journeys at the CX Centre Lisbon - the newest CX Centre globally!

From the overview of their roles, through the importance of certification, to the giving back activities – tune in to hear a range of stories.  
 
Ready to apply? Join them now: http://cs.co/6016HgDrK

10. Centre stage with CXC Lisbon

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