Andy Harmer (CLIA) talks with Edwina Lonsdale (Mundy Cruising) to talk about the positive signs for the restarting of cruises. Brian Salerno (CLIA) shares how CLIA has participated in health protocols, onboard experiences, and what's next for the industry. Also, Tarn Pilkington (Aurora Expeditions) joins us all the way from New Zealand to take us through his career and some of the highlights available to guests during their cruises.

Episode 103 - Brian Salerno, Edwina Lonsdale & Tarn Pilkington

Andy Harmer (CLIA) talks with Bud Darr from MSC Cruises about protocols, cruise experience changes, and the next steps, Olly Smith TV personality, Wine Expert & Food hero (P&O cruises), and Jo Rzymowska (Celebrity Cruises) talks more about their edge class ships.

Episode 104 - Bud Darr (MSC), Olly Smith (TV Personality) & Jo Rzymowska (Celebrity Cruises

Andy Harmer and Lucy Huxley spoke to Susana Romero, Director, Galapagos Sales & Communication, at Celebrity Cruises, and also Robin West, Vice President, Expedition Operations & Planning as part of our Virtual Luxury & Expedition Showcase back in April 2021. A great listen for those wanting to learn more about the amazing experiences when cruising in the Galapagos Islands, plus what agents need to know about selling the Antarctic & Arctic.

Episode 105 - Susana Romero Celebrity Cruises) & Robin West (Seabourn)

Andy Harmer speaks with Travel Journalist, Sara Macefield and Royal Caribbean VP EMEA, Ben Bouldin this month to hear what's coming up in the Summer of 2022 in the cruise industry. Looking ahead at destinations that look to be hot with cruisers, plus looking ahead at several new ships set to join many cruise line fleets.

Episode 107 - Sara Macefield (Travel Journalist) & Ben Bouldin (Royal Caribbean International)

Fresh off the stage at our CLIA Luxury Residential event, Andy Harmer sat down to talk with Chris Austin (Chief Sales Officer) for Explora Journeys. As the excitement around Explora Journeys joining the luxury cruise market builds this is a podcast you really don't want to miss.

Episode 108 - Chris Austin (Chief Sales Officer) Explora Journeys

Andy Harmer talks to Sarah Schlederer, Business Development Manager, UK & Ireland at Quark Expeditions. On this episode we find out about Sarah’s Journey in the travel industry, she tells us about Quark Expeditions, where they operate and what they offer guests in the Polar regions including several first experiences for the industry. Quark’s ships operating under 200 passengers to maximise the time in each destination allow them to visit locations not available to larger ships. Guests also experience unique experiences where no cruise will be the same due to nature being the tour guide which means guests are taken where they will experience the most exciting visit under the guidance of the expedition team. Also how to recognise potential crossover clients for the expedition experience.

Episode 112 - Andy Harmer talks Expedition Cruising with Sarah Schlederer from Quark Expeditions

Andy Harmer talks to Anna Perrott from Panache Cruises and finds out how a newspaper advert took her off the path towards professional golf and into the cruise industry. As well as sharing details about her current role as Head of Supplier Relations at Panache Cruises, Anna also shares what led her to co-found the working parent forum “Back in Time for Bed” which supports and raises awareness for anyone who may be struggling with the their work life balance.

Episode 113 - Andy Harmer talks To Anna Perrott From Panache Cruises

This month our podcast goes Virgin Red as Andy Harmer is joined by SJ Walker and Luke Day from Virgin Voyages to hear about the brand, their super sprint to launching multiple ships and how they’ve been able to quickly adapt to sailor feedback to better train agent partners and improve the guest experience.

Episode 115 - Andy Harmer talks to SJ Walker and Luke Day from Virgin Voyages

In this episode Andy Harmer talks with Royal Caribbean’s Head of Sales UK, Torey Kings-Hodkin as she shares some great insight into her role, what separates the different classes of ships across the Royal Caribbean fleet and shares some experiences from her recent Fjords cruise. Looking ahead to 2024 with two ships set to welcome passengers in 2024 there’s lots to find out and Tori reveals what they can look forward to, she also mentions their Perfect Day private island which brings the experience on the ship onto the island.

Episode 118 - Andy Harmer talks to Torey Kings-Hodkin from Royal Caribbean

Learn more about the range of CLIA Member Cruise Lines available to UK & Ireland customers as Adele Foster talks with Andy Harmer.

The Cruise Lines Family Tree (Bonus Content)

Andy Harmer caught up with Shane Riley (vice-president of international sales and marketing) for Virgin Voyages in Portugal to talk about the importance of the UK, Virgin Voyages returning with a ship to the UK, expanding across Europe, Australia and beyond with unique itineraries. 

Importance of the trade as well as his feelings of having what he describes as “pinch myself moments” from when he first joined Virgin Voyages. 2023 has been a bumper year for award wins which looks set to continue in 2024.

Episode 120 - Andy Harmer talks to Shane Riley From Virgin Voyages

Andy Harmer speaks to Peter Shanks Managing Director UK for Silversea. Peter shares his journey in the cruise industry that took him to being at Silversea. He also shares his belief of the transformation of how cruise is now seen as a mainstream holiday option, the way people’s interest in cruising has changed and how people talk about cruise. Hear more about what’s happening at Silversea including their Sea and Land Taste programme (S.A.L.T) available on their ships Moon, Dawn, Nova & Ray plus what’s next!

Episode 126 - Andy Harmer talks to Peter Shanks from Silversea

Andy Harmer speaks to Celebrity Cruises, Giles Hawke (VP & MD UK, Ireland & EMEA) as he teases what’s coming for their latest edge class ship Excel, the importance of business partners and their “Destination Unknown” incentive launched in conjunction with Virgin Atlantic & Royal Caribbean. Giles shares what his 18 months have been like since he joined Celebrity Cruises.

Episode 128 - Andy Harmer talks to Giles Hawke from Celebrity Cruises

Andy Harmers talks with Quark Expeditions National Strategic Key Account (Manager UK & Ireland) Sarah Schlederer as she shares exciting details about their new tagline as well as some great insights for agents looking to increase their expedition training and sales. Andy also shares some of his experiences from when he sailed with Quark Expedtions last year.

Episode 129 - Andy Harmer talks to Sarah Schlederer from Quark Expeditions

Episode 130 - Andy Harmer talks to Jos Dewing from explorearth.com

Andy talks to Paul Melinis (APT Luxury River Cruises & Tours UK and Europe Managing Director. Paul shares the importance of developing new products and their ability to tune into what their guests are looking for. He also shares the exciting current transformation of their entertainment programme to provide more memorable moments and enhance the immersive experience.

Paul also shares more details ahead of the christening of Godmother MS Estrela. For those who missed the news of them announcing the UK Godmother Travel Weekly’s Lucy Huxley we can’t wait to attend.

Episode 131 - Andy Harmer talks to Paul Melinis from APT & Travelmarvel

Louise Craddock Oceania Cruises (Director of Sales UK & Ireland) shares her journey into her current role as well as an overview of the Oceania brand. 

Having been with Oceania Cruises for over 14 years her passion remains as she tells us more about what sets Oceania apart and how they have elevated what they offer their guests onboard and ashore. 

For those lucky to be joining us at CLIA conference they will get their first chance to catch a glimpse of their latest ship Oceania Vista which will also give agents a taste of what’s to come in their upcoming ship Allura.

She also has some exciting updates about shorter sailings which can be a great entry point for first time customers looking to experience Oceania.

Join the Join the Trader Inside Oceania Cruises UK Facebook group at https://www.facebook.com/share/g/1EXD1z6ZTg/?mibextid=wwXIfr

Episode 132 - Andy Harmer talks to Louise Craddock from Oceania Cruises

Andrew Turner from AE Expeditions shares his journey into his current role which initially started onshore in travel before moving into cruise. He also shares how the crossover from other types of holidays can be a great way to find customers who would love the expedition experience. 



Andrew also tells us more about achieving B-Corp accreditation AE Expeditions and what the guest experience looks like on board. Beyond the destinations it’s also crucial to sell the on board experience.

Episode 133 - Andy Harmer talks to Andrew Turner from AE Expeditions

Seabourn VP, UK, Europe & EMEA Lynn Narraway sat down with CLIA’s Andy Harmer to share her decades of experiences in the cruise industry. She also highlights the role of people driven individuals who work in cruise industry and why it remains as important as event even in the era of Ai. Hear how Lynn feels the industry, demographic and her role has changed. 

Lynn also tells about what’s attracting those “New to Cruise” and also those “New to Seabourn” guests.  

Not forgetting Seabourn moments, Lynn shares some inspirational and emotional Seabourn moments they have given guests and also locals to the regions their ultra-luxury ships visit.

Episode 134 - Andy Harmer talks to Lynn Narraway from Seabourn

Crystal Cruises, VP President, Trade Sales UK & EMEA Luke Smith sat down with CLIA’s Andy Harmer to talk about joining Crystal Cruises , his goals for making them the most trade friendly and easy to do business with ultra-luxury cruise line. Updates coming to their travel agent portals and how to get in touch with him and his team.

Episode 135 - Andy Harmer talks to Luke Smith from Crystal Cruises

Andy Harmer talks to Wade Korzon, Director of Cruise Managers at AmaWaterways about his role and the fascinating river cruise destination of Columbia plus the unique experiences guests can look forward to on board and also ashore.

Episode 136 - Andy Harmer talks to Wade Korzan from AmaWaterways

Kelly Jackson, Managing Director at The Travel Corporation (TTC) Tour Brands EMEA tells Andy about her journey into travel and also shares a hugely exciting news about their newly announced river cruise product.

Episode 137 - Andy Harmer talks to Kelly Jackson from The Travel Corporation (TTC)

Jane Middleton from The Authentic Travel Company talks about her journey from Aviation into the cruise industry. Hear how she discovered CLIA and how one webinar changed her life as she fell in love with expedition and Antarctica. Jane also shares her tips for other agents looking to sell Expedition cruises and also what she thought when she visited Svalbard during CLIA’s expedition showcase in 2025.

Episode 138 - Andy Talks With Jane Middleton from The Authentic Travel Company

Andy Harmer talks with Lifts To and recent Married At First Site star David Bailey (AKA Bailey) about his time on the show and also how he’s taken what he learnt on the show into his day to day life as well as improving business connections. Bailey also tells us about the many transfer services Lifts To offer and the importance of their partnership with CLIA.

Episode 139 - Andy Talks to David Bailey star of MAFS & BDM at Lifts To

Charlotte hopped aboard the sixth-largest cruise ship in the world, the brand new MSC Grandiosa, to talk to Managing Director Antonio Paradiso about what makes the first-ever Meraviglia Plus-class ship so special.

Episode 74 - Onboard MSC Grandiosa with Antonio Paradiso

Andy Harmer sits down with Toby Cruse to explain how the cruise industry is responding to the ongoing COVID-19 Coronavirus outbreak, and answer some of the frequently asked questions of agents.

Episode 87 - Coronavirus Update

CLIA's Andy Harmer and Travel Weekly's Lucy Huxley talk through some of the best bits from this month's Expedition Cruise Webcast. We heard from a Captain live at sea, one of our most popular expedition cruise speakers plus other expedition cruise and destination experts.

Watch the full webcasts over on our Facebook Page https://www.facebook.com/CLIAEurope/

Episode 92  - CLIA Expedition Cruise Highlights

CLIA's Andy Harmer and Travel Weekly's Lucy Huxley talk through some of the best bits from this month's Luxury Cruise Webcast. We hear from a CLIA Headline Speaker favourite, a trio of experts on our Luxury Cruise Panel and much more.

Watch the full webcasts over on our Facebook Page www.facebook.com/CLIAEurope/

Episode 93 - CLIA Luxury Cruise Highlights

CLIA's Andy Harmer talks Luxury Cruise with Travel Weekly’s Hollie-Rae Brader, Panache Cruises’ James Cole, and Seabourn’s Lynn Narraway in this weeks CLIA Cruise Podcast.

Episode 97 - A Focus On Luxury Cruise

In our October 2020 podcast, Andy Harmer talks to Rebekah Keeler (Head of Cruise ABP), Alison Earnshaw (MD World Travel Holdings UK) & Jo Rzymowska (VP & MD EMEA Celebrity Cruises).

Episode 98 - Talking with Cruise ABP, World Travel Holdings UK & Celebrity Cruises

Join CLIA as they take you through the ever-growing world of the cruise industry. Take part in the conversation online by using the hashtag #CLIApod

CLIA Cruise Podcast

Popular tracks