For this week's Better Managers Briefing, we are joined by Jo Causon, strategic leader with over 20 years of experience within the commercial and not-for-profit sectors. Jo is the CEO at The Institute of Customer Service. 
 
We will be exploring: Shaping the customer experience post-Covid. 

Find out more about CMI and the community of managers and leaders: https://mgrs.uk/3ed

Shaping The Customer Experience Post - Covid

The CMI works with business and education to inspire people to unleash their potential and become skilled, confident and successful managers and leaders. In fact, CMI has more than 60,000 people training to be better leaders right now across our partnership network in the UK and internationally.

#BetterManagers.

Shaping The Customer Experience Post - Covid

Chartered Management Institute