We have an odd fascination with humanoid robots and wonder, how long until they replace customer facing employees? Can they create engagement? Do they have the right stuff to inspire loyalty?

Human Meets Humanoid

It was a simple act of selfless compassion, delivered in a place of everyday commerce, captured by a cell phone camera. When you’re doing work that is in alignment with your values, your personal and professional life becomes seamless. That’s when you achieve self actualization.

Business is Personal

Your frontline employees are a critical lynch pin to your customers happiness and loyalty, yet few understand how to do this.  In today’s episode we explore the big dividends of customer recovery and winning back lost customers.

Winning Back Lost Customers

People are going to talk about businesses they love, so if your happy customers are talking, why not propel more talk with a robust referral program?  It’s a win-win.  In today’s episode of The Morning Would Show we explore the big dividends of referral programs that keep your existing customers coming back often and spreading the good word.

Referral Programs

#Foodporn.  Did we get your attention?  Hashtags are an underutilized social media tool that can help businesses find prospects who have a shared interest. They do this in 2 powerful ways. In today’s edition we explore the big dividends of using hashtags to grow your audience.

The Down Low On Hashtags

Google is out there trying to understand the answer to a simple question: How relevant are you to a search query. In today's episode we explore the big dividends of creating content that positions you in the eyes of Google as the expert, the go-to the guru.

Just How Relevant Are You

What happens when a decision from the executive level is made outside of the consideration of its impact on the customer? You may find yourself losing wall share as customers turn to your competitor. In today’s episode we explore the lost opportunities with cubicle thinking.

Panera Bread's Big Miss

There are unintended consequences for promoting your products or services using Groupon. In today’s episode we explore the goals of these types of marketing  tactics and what you may attract to your business that you never considered.

To Groupon Or Not To Groupon

Want to explore making some innovative changes in your business?  You may need to only go as far as your front line employees for the answers. One simple question will queue up the insights you need to see your business from a new angle.

The Key To Innovation In Your Company

For some, they would prefer waterboarding, but for others it is way to get connected with others who can help connect them to leads, prospects and new business.  In today’s episode we’ll share our no fail tips to work the room and offer value.

create buzz