Join us in congratulating The Academy at Bank of America for winning the 2021 International Service Excellence Award, Employee Engagement category! 🥇 🏆 👏🏻 Our CEO, Christine Churchill met with Lea Souther, The Academy Operations Executive at Bank of America,  to discuss how The Academy excel has achieved excellence when it comes to employee engagement  ❤️👩🏻‍🤝‍👨🏼👨🏻‍🤝‍👨🏿 💙

This is a great podcast, with many important points made by Lea about employee engagement and service excellence in general, so give it a listen! 🎧 📲 👩🏻‍💻

2021 ISEA Winner Interview - The Academy at Bank of America

Interview with Shep Hyken on his upcoming book The Convenience Revolution.

Shep Hyken - The Convenience Revolution

Interview with author John Goodman. https://www.serviceinstitute.com/2019/01/29/strategic-customer-service-2-0/

Strategic Customer Service 2.0 - John Goodman

Dynamic interview with speaker, writer, singer, performer Dr. Willie Jolley. This 30 minute session speaks to being your best, being a leader, and getting the best out of yourself and the team you work with. A must listen to and a must read book for any and all! Enjoy!

An Attitude of Excellence - Dr. Willie Jolley

We hosted a webinar with customer service expert, keynote speaker and best-selling author, founder of The DiJulius Group, John DiJulius. John discusses the importance of nuturing relationships in this digital age, especially when it comes to customer service. We also talk about his soon-to-be-released book The Relationship Economy, and The Customer Service Revolution Conference he organizes each year Cleveland, Ohio in September. Enjoy this inspiring interview and please share your comments!

The Relationship Economy - Interview with John DiJulius

The Customer Service Institute of America was established in 2007. The Customer Service Institute has the exclusive North American rights to distribute the International Customer Service Standard (ICSS) and certify Organizations against the Standard. The ICSS is the world’s only truly international customer service standard offering a balanced internal scorecard self-assessment backed by an external assessment and certification program.

The Customer Service Institute of America (CSIA) also has responsibility in the US for training and licensing the Licensed Assessors which conduct the onsite assessments which lead to the awarding of “Certified Customer Service Organization” status. To learn more about Certification, visit our Certification page

The Customer Service Institute of America is the body delegated by the International Council of Customer Service Organizations (ICCSO) to manage the International Service Excellence Awards. These awards are the world’s peak customer service awards with leading customer service organizations and individuals around the globe being nominated in a variety in categories to recognize their commitment to customer service excellence.

Customer Service Institute of America

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