Name: AI in Customer Interactions by Deloitte US in TECHTalks: New Tech Frontiers
Duration: 19 min 13 s
Description: In this episode, host Raquel Buscaino invites Simon McLain, US Chief Strategy &amp; AI Officer of Deloitte Digital, to talk about the role AI increasingly plays in customer interactions, from marketing to customer support to sales.

TECHTalks: New Tech Frontiers

In this episode, host Raquel Buscaino invites Simon McLain, US Chief Strategy &amp; AI Officer of Deloitte Digital, to talk about the role AI increasingly plays in customer interactions, from marketing to customer support to sales.

AI in Customer Interactions

In this episode host Raquel Buscaino invites Ashish Verma US Chief Data and Analytics Officer, Deloitte Consulting LLP, to talk about the evolving world of data, which underlies trends such as AI and Generative AI, and how this evolution is changing the role of the CDO (Chief Data Officer) across industries.  Connect with and follow the speakers here:  Raquel Buscaino:   Ashish Verma:&nbsp;

The Evolving Role of the Chief Data Officer

In this episode host Raquel Buscaino is joined by Michael Juergens, Principal at Deloitte Touche LLP, and Leader of Deloitte Winery Solutions and Services Practice to take a deeper dive into the world of wine and discuss some of the technology trends that are shaping the future of wine production and distribution.

Connect with and follow the speakers here: 
Raquel Buscaino : https://www.linkedin.com/in/raquelbuscaino/
Michael Juergens : https://www.linkedin.com/in/michael-juergens-9882212/

(00:00) Introduction
(00:53) Wine production overview
(02:47) Role of technology in wine production
(06:53) Direct-to-consumer considerations
(08:14) Generational preferences and personalization
(10:12) Future tech innovations
(13:48) Conclusion

The Wineries of the Future

In this episode, host Raquel Buscaino invites Mekena McGrew, Quantum Information Lead at Deloitte Consulting LLP, to share insights into quantum computing’s near-term and long-term applications in the financial services industry. From greater accuracy in fraud classification and Value at Risk calculations to future promises of speed-ups in derivative pricing, this episode will explore the current and future commercial applications of quantum in the financial services industry.

Connect with and follow the speakers:
Raquel Buscaino: https://www.linkedin.com/in/raquelbuscaino/
Mekena McGrew: https://www.linkedin.com/in/mekena-mcgrew-phd-17561935/

(00:00) Introduction
(01:17) What’s available today 
(03:33) What’s a logical Qubit 
(05:14) Early-stage application areas 
(08:33) Realistic timeframe for commercial value
(10:32) Key considerations to start experimenting 
(14:42) Near-term use cases in fraud and finance 
(17:38) Potential far-out impacts in finance  
(18:51) Wrap Up

Quantum in Finance

In this episode, host Raquel Buscaino is joined by Franz Gilbert Deloitte Growth Leader for Human Capital Ecosystems, to discuss the emerging field of humanoid robotics. Tune in with Raquel and Franz to explore how human collaboration with robots could transform various industries over the next decade. The conversation highlights the importance of trust and human supervision, the potential long-term impacts robotics technology could have within the workforce, and ultimately, how the future of robotics might reshape our world.



Connect with and follow the speakers here:
Raquel Buscaino: https://www.linkedin.com/in/raquelbuscaino/
Franz Gilbert: https://www.linkedin.com/in/franzgilbert


Timestamps:
(00:00) Introduction
(01:10) What is humanoid robotics?
(01:44) Why a humanoid form?
(04:02) How humanoids might interact with other robots?
(05:35) Which industries are most prime to use humanoids?
(09:44) How might organizations drive adoption?
(11:48) What are some of the 2nd and 3rd order effects of robotics adoption?
(12:41) What is most exciting about humanoid robotics today?
(13:46) Wrap up

TECHTalks: New Tech Frontiers | Episode: Humanoid Robotics

In this episode, host Raquel Buscaino is joined by Kyle Forrest, CMO for Human Capital and Future of HR Leader at Deloitte Consulting LLP, to discuss the role of technology storytelling in an increasingly tech-focused world. The conversation highlights the importance of leaders understanding the implications of major tech changes and how to improve tech adoption through effective storytelling.

Connect with and follow the speakers here:
Raquel Buscaino: https://www.linkedin.com/in/raquelbuscaino/
Kyle Forrest: https://www.linkedin.com/in/kyleforrest/


Timestamps:
(00:00) Introduction
(01:41) Why is Tech storytelling important? 
(07:14) Leadership practices for communicating through tech changes? 
(10:45) Communicating the vision to the employee experience
(17:47) Examples of communication pitfalls
(20:00) Why does storytelling matter in the age of AI? 
(25:00) Storytelling as an organizational discipline
(26:56) Wrap up

TECHTalks: New Tech Frontiers | Episode: The Art of Tech Storytelling

Technology improves everyday life in so many ways. But those benefits may overshadow the negative impacts that technology use has on how we act, think, and connect with each other. On this episode, Deloitte Well-being leader Jen Fisher discusses how technology use impacts our behavior and our relationships with Adam Alter, best-selling author and associate professor of marketing at New York University’s Stern School of Business.

Taming tech

Join host David Linthicum and guest Duncan Epping, Chief Technologist at VMware, as they discuss how running VMware on AWS can help organizations meet the challenges of managing cloud workloads more efficiently while enhancing security and agility. They also discuss how VMware can help deliver the consistency that companies need to manage their cross-cloud environments to meet their IT and business goals.

VMware on AWS: a match made in cloud heaven

In this episode, host David Linthicum and guest Lisa Noon, managing director at Deloitte Consulting LLP, discuss how cloud providers are using advances in business cloud technology to help solve some of the world’s most intractable problems such as water management and conservation, drug addiction, and disease research. They also talk about the role Google Cloud is playing in addressing these problems and how Google is leveraging innovations in its own security management to help make the cloud space more secure.

Going beyond business to tackle the hard things with Google Cloud

Does working longer and harder make you more productive? Our society seems to think so. But studies show that an overworked culture can actually negatively impact productivity as well as employee well-being. On this episode,&nbsp;Deloitte chief well-being officer&nbsp;Jen Fisher discusses modern work culture and how it impacts our ability to live a fulfilling life with Brigid Schulte, director of the Better Life Lab at New America.

Pursuit of happiness

Once reluctant to fully embrace the cloud, banks are now finding big benefits to cloud computing. Among them are typically scalability, agility, and improved compliance. For many banks, Google Cloud and Hadoop play a critical role in their transition.

Banks embrace the cloud with Google and Hadoop

Mental health stigmas are persistent in society, but with knowledge, kindness, and empathy, they can be broken down. A great place to start is with a conversation. On this episode, Deloitte chief well-being officer Jen Fisher discusses mental health stigmas and how to overcome them with Pamela Harrington, Executive Director of Bring Change 2 Mind, a non-profit focused on raising awareness about mental health.

Let's talk mental health

Most organizations now realize that migrating to the cloud is a crucial decision but significant technical and cost barriers often make for a difficult move. However, with the right strategies and tools, those barriers can be overcome to enable migration success.

Strategies and Tools for Successful Cloud Migration

New technologies and digital transformation offer biopharmaceutical and medtech companies opportunities across their organizations—from how they conduct research and interact with regulators to how they optimize their finance, supply chains, and manufacturing operations. New digital capabilities can also change the game in how companies engage with their customers, patients, and other stakeholders. However, life sciences companies have not traditionally been early adopters of new technologies. What is holding life sciences companies back? How can they better take advantage of new digital capabilities? And how do they demonstrate impact and ROI from their investments?

Digital transformation, the buzzword of the day

Digital Technologies are disrupting organizations of every size and shape, leaving many executives scrambling to find and assess the new technologies that will help their organizations compete now and in the future. Life science companies are no exception. However, while the technology itself is vital to digital transformation, the importance of strong leadership and culture cannot be overlooked. What roles do leadership and culture play in helping life sciences organizations move from simply doing digital to being digital?

Who’s leading the digital change in life sciences?

As you explore our new podcast series, you’ll enjoy listening to conversations with people who are working at Deloitte and learning how they are living our company’s core values. Who We Are podcasts bring their stories to life, celebrate our culture of courage, and offer an intimate glimpse into their personal experiences.

AI in Customer Interactions

Deloitte US

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