Twenty years ago at IBM, the company's commitment to user-focused content led to the decision to develop a standard way of structuring content so that it could be used in multiple channels.

Michael Priestley was uniquely positioned to lead the effort to create the corporate standard that became DITA, the Darwin Information Typing Architecture.

https://ellessmedia.com/csi/michael-priestley/

Content Strategy Insights

Michael Priestley: Creator of the DITA Structured-Content Standard - 192

One of the most engaging aspects of generative AI products is their conversational interfaces. This has led many content designers working on AI products to develop skills in conversation design.

Sharon Ni works on both conversational AI products and script-driven chatbots in her content design role at Cisco. She has developed her conversational design and technical AI skills by attending conferences, hackathons, and other events, by networking extensively, and by experimenting constantly with AI and conversational tech.

https://contentandai.com/sharon-ni/

Content + AI

Sharon Ni: Merging Conversation Design and Content Design - 035

VamoLa Brazilian Drum And Dance Ensemble [Live] 2019

Insights gleaned from interviews with experts across digital practice: ontology engineering, semantic tech, knowledge graphs, content strategy, content design, UX writing, information architecture, AI, machine learning, and more.

Sharon Ni: Merging Conversation Design and Content Design - 035

Digital Insights

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