In the past 20 years, DWG has completed more than 700 benchmarks – both of intranet and digital workplaces – in each case providing insights for organizations to wanting to take the next step in achieving their ambitions.&nbsp;

In this episode of Digital Workplace Impact, DWG’s benchmarking architect and lead benchmarking evaluator, Chris Tubb, helps to uncover the mysteries of all things benchmarking. What’s the DWG model? How does it work? How is it different from the Digital Workplace of the Year awards? And what are the biggest benefits to the organization of stepping into the benchmarking spotlight?&nbsp;
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At a time when digital workplace teams are looking to sharpen their business cases for investment, provide proof of value or conduct health checks to inform their aspirations, DWG’s benchmarking gives an independent evaluation of how a digital workplace is performing along with actionable recommendations for ‘what next?’.&nbsp;

Chris is one of DWG’s lead strategy consultants and a published author. DWG’s Chief Executive Officer and host, Nancy Goebel, leaves him with no question unasked, revealing just how much more data and metrics can really add to a world full of opinion.&nbsp;&nbsp;

So, for crisp insights and great conversation take a listen to evaluate for yourself if DWG’s benchmarking might be for you.&nbsp;

(Show notes, links and transcript for this episode.)&nbsp;
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Guest speakers:&nbsp;&nbsp;
Chris Tubb, Lead Strategy Consultant and Benchmarking Evaluator at DWG&nbsp;


Episode 121: Benchmark your way to digital workplace success

Could the potential of ChatGPT and generative AI capabilities compare with what mechanization did to spark the Industrial Revolution? If so, how can we best approach using AI as a springboard for evolution in today’s digital workplaces?&nbsp;

In this episode of Digital Workplace Impact, host Nancy Goebel welcomes back Florin Rotar, Chief Technology Officer at Avanade, a leading provider of innovative digital, cloud and advisory services. In previous years, the two have collaborated on a number of projects, presenting a shared focus and unique perspectives on how digital technology is changing work and people.&nbsp;&nbsp;

In a matter of a few short months, ChatGPT has become a catalyst for change, curiosity and creativity in workplaces everywhere. In this conversation, Florin and Nancy really get to the heart of the hype, the risks and the opportunities, and ask whether ChatGPT and emerging AI capabilities will democratize the use of artificial intelligence at large?&nbsp;

So, for a human-generated view on AI, join us and listen to the conversation. Hear more about how the future might unfold, along with some great advice on how best to seize the opportunities this pivotal moment brings.&nbsp;

(Show notes, links and transcript for this episode.)&nbsp;
Florin Rotar, Chief Technology Officer, Avanade&nbsp;


Episode 122: Unlocking the power of generative AI, like ChatGPT, in the workplace

What happens when organizations don’t address digital ethics effectively? And how much is possible when they do?

DWG’s Director of Knowledge, Shimrit Janes, joins host Nancy Goebel in the Digital Workplace Impact studio for their final conversation on inclusivity in the digital workplace.&nbsp;Shimrit is the author of DWG’s recent thought-provoking three-part research series, which includes&nbsp;The inclusive digital workplace: 2. Forging digital ethics.

The conversation uncovers the nature of ethics and how a dedicated digital strain is now emerging –&nbsp;&nbsp;one that’s being tested even further with the emergence of generative AI. With&nbsp;real-life examples from Oxfam and Comcast, the two&nbsp;bring to life how new&nbsp;ways of working can be nurtured in the digital workplace, with approaches and pace to benefit both employees and organizations.

In the ever-evolving digital workplace, there’s a point at which what’s possible with technology, what’s appropriate from a legal perspective and what’s preferable to a practitioner will intersect or conflict. It’s here that ethics and trust come into play.

Shimrit proposes that widening our conversations on choices, impacts and comfort levels can open up new opportunities, and assist those exploring emergent technologies in ways that are healthy.

So, for great insights along with practical and aspirational advice for moving at ‘the speed of trust’, take a listen today.
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(Show notes, links and transcript for this episode.)
&nbsp;
Shimrit Janes,&nbsp;Director of Knowledge for DWG


Episode 123: Forging digital ethics at ‘the speed of trust’

Christy Punch is a unique voice and recognized expert within the digital workplace industry. This year she reprises her role as a judge for DWG’s&nbsp;Digital Workplace of the Year Award.
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Christy, Senior Product Mgr. Engineering Experience, at Liberty Mutual Insurance&nbsp;S,&nbsp;joins long-time friend and host, DWG’s CEO Nancy Goebel, for the latest episode from the Digital Workplace Impact studio. Together, they talk about why Christy is excited to take on the role of judge, her focus oninnovation and the employee experience, and the key ingredients of her successful career to date.

At global insurance specialist Liberty Mutual, Christy leads large-scale, complex digital transformation efforts. She is also recognized as one of Constellation Research’s&nbsp;Top 100 Leaders Transforming Employee and Customer Experience. During the discussion, Christy’s passion for ‘moving the needle’ for the businesses she works for shines through.

To hear more, and to enjoy a vibrant conversation that covers Christy’s career journey from early digital native to her role today, join us and listen to this podcast.
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(Show notes, links and transcript for this episode.)
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Guest speakers:&nbsp;
Christy Punch,&nbsp;Senior Product Mgr. Engineering Experience, Liberty Mutual Insurance


Episode 124: Digital leadership that really ‘packs a Punch’

Spring 2023 saw DWG’s in-person member event take place at The Coca-Cola Company’s headquarters in Atlanta.&nbsp;Members often talk about DWG’s meetings as a barometer for the digital workplace industry:&nbsp;a chance to temperature-check change and share and capture&nbsp;new ideas.&nbsp;

In this Digital Workplace Impact podcast, Edward Taylor, DWG’s Chief Growth Officer, and Angela Huffman Edwards, Co-Head of DWG’s Technology Provider Programme, chat with host Nancy Goebel about&nbsp;the most prominent themes&nbsp;of&nbsp;the&nbsp;meeting.&nbsp;
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At such member events,&nbsp;DWG&nbsp;facilitates&nbsp;assembled practitioners to uncover the latest challenges and best practices.&nbsp;Atlanta’s agenda also included a&nbsp;DWG&nbsp;Technology Lab, where technology providers share&nbsp;new solutions&nbsp;and ideas in comfortable conversations.&nbsp;
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Hot topics from the two days included channel fatigue post-COVID, personalization of complex services, the desire to connect disparate technologies,&nbsp;and more. It was also clear that today’s digital practitioners are in a period of active experimentation, while still balancing the needs of existing digital headquarters.&nbsp;
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To find out more about this&nbsp;energizing&nbsp;meeting and how you can get involved in the future, listen to Nancy, Ed and Angie covering takeaways,&nbsp;trends&nbsp;and the timeline for&nbsp;upcoming&nbsp;DWG events.&nbsp;

Guest speakers:&nbsp;&nbsp;
Edward Taylor, Chief Growth Officer&nbsp;at DWG&nbsp;
Angela Huffman Edwards, Co-Head, DWG Technology Provider Programme&nbsp;


Show notes, links and transcript for this episode:
Apply for a guest place at an upcoming DWG Member MeetingDWG events calendar for DWG membersResources from DWG member meetingsAbout the&nbsp;Digital Workplace Group Technology Provider ProgrammeAngela Huffman EdwardsEd Taylor


Episode 125: Expert takeaways from DWG's spring Member Meeting

Can technology empower and amplify the impact that humans can produce in the hybrid workplace?&nbsp;
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Since pre-pandemic times, global giant Unilever has made the best of technology solutions to create a culture centred in collaboration, creativity and connection.&nbsp;
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In this Digital Workplace Impact podcast, host Nancy Goebel is joined by Alessandro Ventura, Global Vice-President Technology Transformation at Unilever. They discuss his passions, priorities and focus on delivering business impact by bringing out humanity and happiness in the hybrid workplace.&nbsp;
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This engaging conversation takes place just as Alessandro’s appointment to his current role was announced. He shares his insights and reflections on his career to date, along with advice for others on how to be an empathetic and people-focused leader at work.&nbsp;
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For some fascinating insights and a glimpse into Alessandro’s forward-thinking approach to hybrid working, take a listen today.&nbsp;
&nbsp;
(Show notes, links and transcript for this episode.)&nbsp;
&nbsp;
Alessandro Ventura, Global Vice-President Technology Transformation at Unilever


Episode 126: The importance of building Unilever's culture in a hybrid world

As the long summer days transition to autumn, catch up on the midsummer magic of DWG’s most recent Member Meeting and Technology Lab.&nbsp;

In this latest episode of Digital Workplace Impact, host and DWG Chief Executive, Nancy Goebel, reconnects with Ed Taylor, DWG’s Chief Growth Officer, and author and consultant, Nicole Carter, Co-Head of DWG’s Technology Provider Programme.&nbsp;
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In a conversation much like a highlights reel, the trio brings you powerful insights from this recent London event. And, just as “the course of true love never did run smooth”, they also discuss the most pressing challenges facing today’s digital workplace practitioners along with some of the opportunities these present.&nbsp;&nbsp;

Member Meetings have closed doors, but Nancy, Ed and Nicole have the key. So, for more on shared ambitions for the future, trending topics and the power of the special connections created at DWG member events, listen now.&nbsp;

(Show notes, links and transcript for this episode.)&nbsp;

Guest speakers:&nbsp;&nbsp;

Ed Taylor, Chief Growth Officer&nbsp;

Nicole Carter, Co-Head of DWG’s Technology Provider Programme, author and consultant&nbsp;


Episode 127: The midsummer magic of a DWG Member Meeting

As a Microsoft MVP, Darrell Webster offers knowledge and experience in a way that bridges IT ‘know how’ with a clear understanding of user adoption and needs. In his words, the subject matter becomes his method to connect with people and to learn together with them.&nbsp;

In this episode, Digital Workplace Impact host Nancy Goebel chats with the New Zealand-based modern work mentor and podcaster. They share insights and reflections on generative AI and specifically on Microsoft Copilot.&nbsp;

Darrell talks through the necessity of understanding this new technology, what it could reveal and the value it could uncover, but also the need to prepare well and create community around its introduction. He takes listeners through his own mini-blueprint for readiness as Copilot advances into the workplace– including the idea of piloting Copilot itself.&nbsp;&nbsp;

Generative AI has the potential to spark a whole new level of natural curiosity and stronger collaboration, but might it also surface information that perhaps we shouldn't always see? Darrell shares helpful watchouts to consider, along with encouragement to explore what’s ahead.&nbsp;

If you have more questions than answers about generative AI, then listen today and find out more about preparing for Copilot in the digital workplace.&nbsp;

(Show notes, links and transcript for this episode.)&nbsp;
Guest speakers:&nbsp;&nbsp;
Darrell Webster,
Microsoft MVP and modern work mentor&nbsp;&nbsp;


Episode 128: A Microsoft MVP's blueprint for Copilot readiness

Have you ever considered the emotional journeys your employees take as they navigate the digital workplace, and the impact that these might have?&nbsp;

In this podcast, host Nancy Goebel is joined by Lucy Selby, Senior Technical Consultant at Fidelity International. As a rising leader and a niche expert in the digital employee experience arena, Lucy explains more about emotional journeys and where they fit into the employee experience within a digital workplace context.&nbsp;
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Is it possible to map, track and measure the success of emotional journeys? And can understanding this data really turbocharge rates of change? The pair discuss how translating emotional journeys can help optimize digital workplace experiences, and how, by doing so, this approach can benefit employees and organizations at large.&nbsp;&nbsp;

In a world that would otherwise be driven by opinion, listen now for fresh insight on the emerging area of emotional journeys, data and metrics.&nbsp;&nbsp;&nbsp;

(Show notes, links and transcript for this episode.)&nbsp;
Lucy Selby, Senior Technical Consultant at Fidelity International&nbsp;


Episode 129: How emotional journeys are shaping digital experiences at Fidelity International

Our guests in this (slightly unusual) episode of Digital Workplace Impact, are both involved in innovative, global initiatives that challenge the current way of thinking. These two young, ambitious leaders offer their perspective on digital government – outlining the current situation, how governments will need to evolve and asking whether the nation state will even exist in 100 years. And, of course, we ask what all this will mean for the digital worlds of work. We also take a glimpse inside their respective organizations and learn more about the difference these inspiring initiatives are making.

Show notes, links and resources for this episode:

Digital Nations Group: https://digitalworkplacegroup.com/digital-nations-group

e-Residency: https://e-resident.gov.ee


Apolitical: https://apolitical.co

Episode 32 - How Digital is Your Nation?

In reaction to the dystopian view of AI and unwilling to accept it, Paul Daugherty and H James Wilson set about writing Human + Machine: Reimagining Work in the Age of Artificial Intelligence. Written as a guide to help people make informed decisions and plan for the future, Paul Daugherty talks to Paul Miller about some of the key themes from the book.


Show notes, links and resources for this episode:  

‘Human + Machine: Reimagining Work in the Age of Artificial Intelligence’, by Paul Daugherty and H James Wilson:
https://www.amazon.com/Human-Machine-Reimagining-Work-Age/dp/1633693864

‘The Future of Jobs Report 2018’, World Economic Forum: https://www.weforum.org/reports/the-future-of-jobs-report-2018

“Humans are underrated”, Elon Musk: https://www.livescience.com/62331-elon-musk-humans-underrated.html

“Idataty”, will.i.am: https://www.information-age.com/will-i-am-artificial-intelligence-123475325/


‘Age of Discovery: Navigating the Risks and Rewards of Our New Renaissance’, by Ian Goldin and Chris Kutarna:

https://www.amazon.co.uk/Age-Discovery-Navigating-Rewards-Renaissance/dp/1250085098


‘The Rise and Fall of D.O.D.O.’, by Neal Stephenson and Nicole Galland: https://www.amazon.co.uk/Rise-Fall-D-D/dp/0008132569

Episode 38: Human + Machine – with Accenture’s visionary leader  Paul Daugherty

Within the space of three years, Nationwide climbed from near the bottom of Digital Workplace Group’s benchmarking tables to almost top. In this episode, Paul Miller talks to Jon Simons, Digital Channels Senior Manager at Nationwide, about how the team achieved such a radical result, and how DWG Benchmarking and Membership helped the organization go from caterpillar, through cocoon, to butterfly. 

Show notes, links and resources for this episode:  

Blog post series by Shimrit Janes:

From caterpillar to butterfly: How Nationwide made the case for intranet transformation: https://digitalworkplacegroup.com/2018/11/07/from-caterpillar-to-butterfly-how-nationwide-made-the-case-for-intranet-transformation

Inside the cocoon: How Nationwide ran a tightly focused intranet transformation project: https://digitalworkplacegroup.com/2018/11/28/inside-the-cocoon-how-nationwide-ran-a-tightly-focused-intranet-transformation-project

And so, a butterfly:  How Nationwide set themselves up for a sustainable intranet transformation:  https://digitalworkplacegroup.com/2018/12/12/and-so-a-butterfly-how-nationwide-set-themselves-up-for-a-sustainable-intranet-transformation

Episode 39: How Nationwide’s intranet went from caterpillar to  butterfly

Paul Miller talks to Marc Bramoullé, Director of Knowledge Management Services at Ubisoft, who won the Digital Workplace Leader of the Year Award 2019. Tune in to hear from Marc as he talks about knowledge management, machine learning and user-centred design at Ubisoft; tells us about his leadership approach and philosophy; and shares what’s next for him and his team. 

Featuring: Marc Bramoullé, Director of Knowledge Management Services, Ubisoft

Show notes, links and resources for this episode:  

The Digital Workplace of the Year Awards 2019: https://digitalworkplacegroup.com/digital-workplace-year-awards/

Episode 42: Marc Bramoullé, Ubisoft: Digital Workplace Leader of the Year

There’s a growing group of inspiring people from around the world who believe that the web is failing us, and envisage a new web, which is more open, private, secure and fun, known as DWeb.

Paul speaks to Wendy Hanamura, who tells us more about the DWeb movement; explains why we need to reboot our relationship with technology; and describes what a new online world could, and should, look like.

Featuring: Wendy Hanamura, Director of Partnerships at The Internet Archive, and Event Producer for DWeb Camp

Show notes, links and resources for this episode:  

DWeb Camp: https://dwebcamp.org

“The Age of Surveillance Capitalism: The Fight for a Human Future at the New Frontier of Power”, by Professor Shoshana Zuboff: https://www.amazon.co.uk/Age-Surveillance-Capitalism-Future-Frontier/dp/1781256845

Episode 44: How a new ‘decentralized web’ will change the world of work

In this episode of Digital Workplace Impact, we learn about the winner of the Digital Workplace of the Year Award 2019 American Express. Tune in and hear from Gary Kensey, Vice President of Technology, as he talks about what it’s like to be recognized in the awards, what makes for a winning digital workplace, lessons learned along the way (and pitfalls to watch out for) and the focus for the future.

Featuring: Gary Kensey, Vice President of Technology, American Express

Show notes, links and resources for this episode:  

Digital Workplace of the Year Awards: https://digitalworkplacegroup.com/digital-workplace-year-awards

Winner of Digital Workplace of the Year 2019 – American Express:  https://digitalworkplacegroup.com/2019/08/14/winner-of-digital-workplace-of-the-year-2019-american-express

Episode 45: Why American Express is in a class of its own

The International Monetary Fund (IMF) is embarking on a radical project to replace 30-year-old technology with a new digital workplace to improve productivity, collaboration and knowledge management.

Follow the conversation with Nisreen and Ahmed as they explain how the project came about; describe their approach; and marvel at the power of a stick man sketch! Featuring: Nisreen Farhan and Ahmed Ammar, The International Monetary Fund

Show notes, links and resources for this episode:  
Digital Workplace of the Year Awards: https://digitalworkplacegroup.com/digital-workplace-year-awards

Winner of Digital Workplace of the Year 2019 – American Express:  https://digitalworkplacegroup.com/2019/08/14/winner-of-digital-workplace-of-the-year-2019-american-express

Winner of Digital Workplace Leader of the Year 2019 – Marc Bramoullé at Ubisoft: https://digitalworkplacegroup.com/2019/08/14/winner-of-digital-workplace-leader-of-the-year-2019-marc-bramoulle-at-ubisoft

Digital Workplace Experience: https://www.dwexperience.com

Episode 46: How to write a digital workplace strategy – inspired by the IMF

Digital Workplace Group (DWG) has no offices. There were offices in London and New York until seven years ago – but people didn’t seem to choose to work there very often, so they were closed. Today, there are about 100 people across Europe and North America, who work anywhere and everywhere for the organization. In this episode, Paul Miller interviews two of his colleagues about what it is like to work for DWG and to work remotely. 

Together, they discuss the culture and how it differs from working elsewhere, what the challenges can be of working remotely, and what large corporates can learn from this small organization. 

Please note that this interview was recorded in February, before coronavirus was declared a pandemic. 

Guest speakers: Nancy Goebel, Managing Director, Member Services, and Louise Kennedy, User Experience Consultant, both from DWG.   

Show notes, links and resources for this episode:   

20 little lessons for successful remote working – based on (almost) 20 years’ experience at DWG: https://digitalworkplacegroup.com/2020/03/11/coronavirus-20-little-lessons-for-successful-remote-working-based-on-almost-20-years-experience-at-dwg/

Episode 57: 100 people and no offices – the new normal?

AskDWG is a knowledge service for DWG members, where they can ask our experts any digital workplace and intranet related question. Drawing on DWG’s extensive resources, we aim to answer queries by tapping into the DWG knowledge base and best practice research library, drawing upon insight from the wider DWG team of experts, and connecting members with fellow DWG members to share experiences.

In our AskDWG podcasts, Shimrit Janes, Director of Knowledge, shares with Paul Miller two hot topics that have come up in recent member AskDWG queries. Together, they discuss the latest relevant thinking and highlight available DWG resources for further reading.

In this episode, Shimrit and Paul tackle these AskDWG questions:

How can we be making progress on a new intranet while our budget has been put on hold?

What is the largest long-term shift you expect to occur from the pandemic within the context of work?

Show notes, links and resources for this episode:

Remote Working 2020: Distributed working in times of disruption: https://digitalworkplacegroup.com/resources/download-reports/remote-working-2020-distributed-working-in-times-of-disruption/

The DWG Work Miles Movement: https://digitalworkplacegroup.com/2020/04/22/join-the-dwg-work-miles-movement/

AskDWG: How do we surf the uncertain digital workplace waves?

LEGO wants the values that the brand is built upon to be channelled through workplace experiences to its employees, and uses its globally recognized creativity and playfulness to achieve that.
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Jesper Ambrosius, Head of LEGO Workplace Experience, offers us an exciting glimpse into what it’s like to work at LEGO and how they’ve got to where they are, from the “brave zone” and learning through play, to anthropology and data analytics.
Guest speakers: Jesper Ambrosius, Head of LEGO Workplace Experience, LEGO
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Show notes, links and resources for this episode:&nbsp;
Hear more from Jesper and see a live tour of LEGO’s digital workplace on DWG24 – 24 hours of the world’s best digital workplaces: https://dwg24.com&nbsp;&nbsp;


Digital Workplace Impact

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