Jim Marshall and Jason Scott with the 911 Training Institute return to talk about Emergency Mental Health Dispatching (EMHD) and Medical Priority Dispatch System Protocol 41: Caller in Crisis. They discuss the vast, untapped humanity that Emergency Dispatchers have to offer and the importance of adequately supporting those taking calls. 

For Your Information: 
Listen to the first part here: https://www.aedrjournal.org/principles-of-emergency-mental-health-dispatching-with-jim-marshall-and-jay-scott  

Statistics about suicide in the United States: https://www.cdc.gov/suicide/suicide-data-statistics.html    

Check out the 911 Training Institute’s website: https://www.911training.net/    

Take the College of Emergency Dispatch course on the Protocol 41: Caller in Crisis: https://academy.emergencydispatch.org/

Caller in Crisis with Jim Marshall and Jay Scott

Isabel Gardett talks with Brett Patterson, the chair of the Medical Council of Standards for the International Academies of Emergency Dispatch. They discuss the why and how of getting involved with research, what it means that a dispatch system is “evidence-based,” and how to enact change to protocols using research.

For Your Information:
Sepsis (https://en.wikipedia.org/wiki/Sepsis)

ABCs (https://en.wikipedia.org/wiki/ABC_(medicine))

AHA (http://www.heart.org/HEARTORG/)

Hypoxic seizure (https://en.wikipedia.org/wiki/Cerebral_hypoxia)

W. Edwards Deming, Some Theory of Sampling (https://www.amazon.com/Theory-Sampling-William-Edwards-Deming/dp/048664684X/ref=sr_1_4?s=books&ie=UTF8&qid=1505500418&sr=1-4&refinements=p_lbr_one_browse-bin%3AW.+Edwards+Deming)

W. Edwards Deming, Quality, Productivity, and Competitive Position (https://www.amazon.com/Quality-Productivity-Competitive-Position-Edwards/dp/0911379002/ref=asap_bc?ie=UTF8)

Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Caller in Crisis with Jim Marshall and Jay Scott

Dispatch in Depth

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