Mads Matthews-Williams (they/them), former emergency dispatcher, mentor, and quality auditor for the Welsh Ambulance Service, discusses how to handle LGBTQ issues in emergency dispatch, especially for transgender and nonbinary callers.

For Your Information:

Read the results of the 2018 Stonewall study of LGBTQ people in the United Kingdom: https://www.stonewall.org.uk/system/files/lgbt_in_britain_-_trans_report_final.pdf

IAED Journal FAQ about medical calls from transgender patients: https://iaedjournal.org/newborn-resuscitation/

Nothing About Us Without Us with Mads Matthews-Williams

Isabel Gardett talks with Brett Patterson, the chair of the Medical Council of Standards for the International Academies of Emergency Dispatch. They discuss the why and how of getting involved with research, what it means that a dispatch system is “evidence-based,” and how to enact change to protocols using research.

For Your Information:
Sepsis (https://en.wikipedia.org/wiki/Sepsis)

ABCs (https://en.wikipedia.org/wiki/ABC_(medicine))

AHA (http://www.heart.org/HEARTORG/)

Hypoxic seizure (https://en.wikipedia.org/wiki/Cerebral_hypoxia)

W. Edwards Deming, Some Theory of Sampling (https://www.amazon.com/Theory-Sampling-William-Edwards-Deming/dp/048664684X/ref=sr_1_4?s=books&ie=UTF8&qid=1505500418&sr=1-4&refinements=p_lbr_one_browse-bin%3AW.+Edwards+Deming)

W. Edwards Deming, Quality, Productivity, and Competitive Position (https://www.amazon.com/Quality-Productivity-Competitive-Position-Edwards/dp/0911379002/ref=asap_bc?ie=UTF8)

Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Nothing About Us Without Us with Mads Matthews-Williams

Dispatch in Depth

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