Have you ever considered changing careers altogether? Have you ever thought about making a 180-degree workplace turn? Have you ever shifted from being a longstanding sales account executive in telecom to becoming a Royal Mail Letter Carrier in England?

Phil Goddard has. Phil Goddard did. Phil Goddard now is.

Cambridge, UK-based Phil Goddard is one of those rare examples in life. He stared down a role he was unhappy with and decided to shift his thinking.

Check out this enlightening discussion between Dan Pontefract and Phil Goddard as the latter discusses his 25+ year career in telecom and why he shifted to becoming a Royal Mail letter carrier, sharing what he has learned along the way.

Royal Mail Letter Carrier Phil Goddard

“No regrets.” You’ve heard people proclaim it as a philosophy of life. 

That’s nonsense, even dangerous, says Daniel H. Pink in his latest book, "The Power of Regret: How Looking Backward Moves Us Forward."  

Pink sits down with the other "dp," (Dan Pontefract) and they get into a rollicking conversation on the topic of regret.

Pink discusses his research including American attitudes about regret as well as his own World Regret Survey—which has collected regrets from more than 16,000 people in 105 countries—where he identifies the four core regrets that most people have. 

Pink discusses the four regrets arguing they operate as a “photographic negative” of the good life. By understanding what people regret the most, we can understand what they value the most. Tune in and learn more about regret. You can't live a life with "no regrets."

Daniel H. Pink and the Nonsense of Having "No Regrets"

Andrew Barnes is the co-founder and CEO of GO1.com, one of the world's largest onboarding, compliance, and professional development platforms. 

He is a Rhodes Scholar, has a Masters in Science and Education from Oxford University, and a PhD in Business Strategy from Queensland University.

Go1 is a fascinating company, one that allows companies to upscale their workforce with on-demand training and a dynamic content-driven platform connecting to systems such as Microsoft Teams, Salesforce, Slack, etc.

In this conversation Dan Pontefract discusses with Andrew the state of organizational learning and why companies are choosing Go1. Think of Go1 as a firm acting as a glue that binds the book of various learning offerings and platforms together.

Andrew Barnes, co-Founder and CEO of Go1.com

Alan Mulally is the former president and CEO of The Ford Motor Company, serving as its most senior leader between 2006 and 2014. Before that and for over 30 years, Mulally held roles at Boeing, including executive vice president of the Boeing Company and president and CEO of Boeing Commercial Airplanes. To say that Mulally has been at the helm of two of America's most important and prominent brands is wildly understated.

In this discussion with Dan Pontefract, Alan outlines with precision and depth his "Working Together" management system. Alan delves into the various factors that help all stakeholders understand the mission and vision whilst using humanistic traits in which to do so.

As an added bonus, Alan details how the "Working Together" system can also serve as a model for your life.

Former Ford and Boeing CEO Alan Mulally and the Importance of 'Working Together'

Roger Martin is a trusted strategy advisor to the CEOs of companies worldwide including Procter & Gamble, Lego and Ford. In 2017, he was named the world’s #1 management thinker by Thinkers50, a biannual ranking of the most influential global business thinkers.

In this engaging talk with Dan Pontefract, Roger discusses his newest book, "A New Way to Think: Your Guide to Superior Managerial Effectiveness."

Roger is a Professor Emeritus at the Rotman School of Management at University of Toronto where he served as Dean from 1998-2013, Academic Director of the Michael Lee-Chin Family Institute for Corporate Citizenship from 2004-2019 and Institute Director of the Martin Prosperity Institute from 2013-2019. In 2013, he was named global Dean of the Year by the leading business school website, Poets & Quants.

He has written twelve other books including When More is Not Better, Creating Great Choices written with Jennifer Riel and Playing to Win written with A.G. Lafley, which won the award for Best Book of 2012-13 by the Thinkers50.

World Renown Thinker Roger L. Martin and a New Way to Think

Josh Bersin is an analyst, author, educator, and thought leader focusing on the global talent market and the challenges and trends impacting business workforces around the world. He studies the world of work, HR and leadership practices, and the broad talent technology market. He is often cited as one of the leading HR and workplace industry analysts in the world.

Josh sits down with Dan Pontefract on the Leadership NOW show to discuss a few of the key components from his latest book, “Irresistible: The Seven Secrets of the World’s Most Enduring, Employee-Focused Organizations" and a few 2023 trends.

He founded Bersin & Associates in 2001 to provide research and advisory services focused on corporate learning selling the company to Deloitte in 2012.

Currently, Bersin is the CEO of The Josh Bersin Company, a research and advisory firm, and dean of the Josh Bersin Academy, the world’s first global development academy for HR and talent professionals at all levels and across all industries.  He is committed to providing the relevant research and insights needed by HR and talent professionals to drive success in the modern world of work.

Author Josh Bersin: Will 2023 Be Irresistible At Your Company?

As a Creative Producer, DK works with a wide range of clients 'crafting delicious learning experiences' either online, in-studio or in person events. He is the 9yr-ex-TEDxWellington / TEDxWellingtonWomen licensee plus founder of the unique video podcast Creative Welly and the annual Creative Leadership NZ conference.

DK sits down with Dan Pontefract to discuss several intriguing aspects of what makes a great presentation or speech -- in person or online.

He’s also a Speaker Coach, working with CEO’s and senior executives plus a random ex-All Black and Dame thrown into the mix. DK delivers internal masterclasses on the topics of 'purposeful storytelling' to small leadership groups.

Previously, DK established Collider, a city-wide programme focussed on transforming Wellington into an internationally recognised Smart Capital (with 200 events in 14 months with over 5000 attendees).

He also founded Mediasnackers in 2006 and through it has over a decade of working in the social media space consulting / delivering training & consulting on five continents and to a cross-sector range of clients from UNICEF, Gates Foundation, BBC, Ubisoft, Hasbro plus spent time as a social media manager for a national education company in New Zealand.

Three Masterclass Public Speaking Tips From TEDx Producer DK

Gianpiero Petriglieri is Associate Professor of Organisational Behaviour at INSEAD. His award-winning research and teaching focus on what it means, and what it takes, to become a leader. He is particularly concerned with leading well in the age of “nomadic professionalism,” in which people have deep bonds to work but loose affiliations to organisations.

In this conversation with Dan Pontefract on Leadership NOW, Gianpiero discusses at length the need (and wish) for leadership to be an art.

Building on two decades of experience studying and working with executives and companies around the world, he has refined a unique approach to experiential leadership development that aims to deepen and accelerate the development of individual leaders, as well as to broaden and strengthen leadership communities within and across organisations.

At INSEAD, Gianpiero directs the Management Acceleration Programme, the school’s flagship executive programme for emerging leaders, and chairs the initiative for Learning innovation and Teaching Excellence. He also designs and directs customized leadership development programmes for multinationals in a variety of industries. He speaks widely on how to develop and exercise leadership in fast-changing, uncertain, and diverse workplaces.

Gianpiero has chaired the World Economic Forum’s Global Agenda Council on new models of leadership and has been named one of the 50 most influential management thinkers in the world by Thinkers50. He has held Visiting Professor positions at the Harvard Business School, and at Copenhagen Business School. Prior to joining INSEAD, he contributed to executive programs and to the MBA at IMD and trained as a medical doctor and psychiatrist.

More about Gianpiero at https://gpetriglieri.com/ including his essays, research, and other wonderful goodies.

More about Dan at https://www.danpontefract.com

INSEAD's Gianpiero Petriglieri - Leadership is an Art

Ilya Kneppelhout co-founded The Offline Club as a response to our increasingly digital world. In this episode of "Leadership NOW," we explore the club's origins, digital intoxication, loneliness, and how It aims to "inspire people to swap screen time for real-time, today and tomorrow."

Located in Amsterdam, The Offline Club offers a space where members can disconnect from their digital devices and reconnect with the real world. The idea is to provide a tech-free sanctuary where individuals can enjoy genuine conversations and immerse themselves in the moment reminiscent of the pre-digital era of the '90s.

The club's core principle is mandatory disconnection from online devices, fostering an environment for genuine human interaction. Ilya’s vision extends beyond individual well-being to inspire a global movement towards offline engagement, aiming to facilitate a worldwide "reconnection" with others and oneself.

More about Ilya and The Offline Club at their site: https://bento.me/theofflineclub

More about Dan Pontefract and "Leadership NOW" here: https://www.danpontefract.com


Ilya Kneppelhout and The Offline Club’s Quest Against Digital Overload

Join leadership strategist Dan Pontefract as he sits down with best-selling author Seth Godin in this special episode of Leadership NOW to explore the philosophy behind effective strategy. 

In this engaging conversation, Godin shares key insights from his latest book, "This is Strategy," and explains why strategy is not a rigid map but a flexible compass. 

From focusing on your "smallest viable market" to the power of saying “no,” this episode is packed with actionable advice for leaders looking to drive meaningful, long-term change. 

Don’t miss out on this thought-provoking discussion that challenges the conventional approach to strategy.

Seth Godin has been trying to turn on lights, inspire people, and teach them how to level up for more than thirty years. 

He has spent most of his professional life as a writer, publishing 20 bestselling books, including his latest, “This Is Strategy: Make Better Plans.” 

Unless you have been living under a rock, you know that his daily blog called “Seth’s Blog” is one of the world’s greatest treasures. Over 3 million words and counting.

Seth is in the Guerrilla Marketing Hall of Fame, the Direct Marketing Hall of Fame and the Marketing Hall of Fame. 

He’s delivered five TED talks and pioneered ethical online direct marketing, now a $30bn a year industry.

More about Seth Godin at his site: https://seths.blog/more/

More about Dan Pontefract at https://www.danpontefract.com/

Seth Godin Talks Strategy

As we step into an era where living to 100 is no longer an anomaly, how should leaders rethink work, talent, and organizational design? On this episode of Leadership NOW, Simon Chan, CEO and Founder of Adapt With Intent, joins the conversation to challenge outdated workplace models and explore how organizations can better harness the power of an age-diverse workforce. 

“We’re not just an aging population; we’re an age-diverse one,” he says. With careers stretching beyond the traditional 40-year arc, companies must embrace flexible work arrangements, leverage experienced talent, and reimagine leadership structures.

Simon shares how organizations can approach longevity as a design challenge—one that meets the needs of both younger and older talent while unlocking innovation and institutional knowledge. 

From flexible work setups to intergenerational collaboration, the future of work demands a shift in mindset. If leaders fail to adapt, they risk missing out on a massive economic and strategic opportunity.

More about Simon Chan at https://www.adaptwithintent.com/
More about Dan Pontefract at https://www.danpontefract.com/

Rethinking Work Through Longevity with CEO Simon Chan

Storytelling shapes leadership, builds trust, and creates lasting change.

On this episode of Leadership NOW with Dan Pontefract, Fatu Kaba, a Liberian peace activist, entrepreneur, and author, shares how storytelling became her most powerful tool. From surviving civil war to advocating for marginalized voices, she discusses how truth-telling challenges systems, fosters inclusion, and strengthens leadership.

Fatu explains why leaders who embrace storytelling create deeper connections, inspire action, and build organizations that stand for something greater. She also reflects on the impact of performative inclusion, the importance of listening, and the courage it takes to create real change.

More about Fatu Kaba: https://www.heartsglobal.ca

More about Dan Pontefract: https://www.danpontefract.com

Liberian Peace Activist and Entrepreneur Fatu Kaba and the Importance of Storytelling

The workforce is aging, but many leaders are still acting as if nothing has changed.

On this episode of Leadership NOW with Dan Pontefract, CEO and author Avivah Wittenberg-Cox, a global expert on gender, generational shifts, and longevity, unpacks what organizations must do to stay ahead. 

She explains why age diversity is a leadership blind spot, how demographic shifts are reshaping talent strategies, and what wise leaders are doing to future-proof their organizations.

Avivah challenges outdated assumptions about work, career longevity, and leadership. She explores the opportunities that come with longer, multi-stage careers—and why companies that fail to adapt will struggle to compete.

More about Avivah Wittenberg-Cox: https://www.avivahwittenbergcox.com/

More about Dan Pontefract: https://www.danpontefract.com/

Are Leaders Ready for an Aging Workforce? Featuring CEO and Author Avivah Wittenberg-Cox

Learning and Development (L&D) teams are at a crossroads. Too many still operate as order takers, delivering training on request without questioning whether it’s the right solution. Dr. Keith Keating, Chief Learning and Development Officer at BDO Canada and author of "The Trusted Learning Advisor," believes this outdated mindset limits impact and credibility.

In this episode of Leadership NOW with Dan Pontefract, Keating explains how L&D must evolve from transactional function to strategic business partner. He shares:

1) Why L&D professionals must stop taking orders and start diagnosing real business challenges
2) How the IDAD Model—Intake, Discovery, Analysis, and Decision—helps reframe training requests
3) Why empathy, active listening, and design thinking are the missing pieces in L&D’s strategy

Keating outlines practical steps to move beyond outdated approaches and drive real business value.

Watch now to learn how L&D professionals can build credibility, drive impact, and become true trusted learning advisors.

More about Keith Keating: https://www.thetrustedlearningadvisor.com/
More about Dan Pontefract: https://www.danpontefract.com/

Dr. Keith Keating on Why L&D Is Failing and How to Fix It

In this episode of Leadership NOW, we delve into the critical issue of knowledge loss within organizations. When seasoned employees retire or depart, they often take invaluable tacit knowledge with them—expertise that isn't documented in manuals or training materials.​

Join us as we explore the insights of Dr. Richard Clark, Professor Emeritus at the University of Southern California, who has dedicated his career to addressing this challenge through Cognitive Task Analysis (CTA). 

Dr. Clark discusses how CTA can uncover and preserve the hidden insights of workplace experts, ensuring that organizations retain and effectively transfer critical knowledge.​

Discover how integrating CTA with artificial intelligence, such as ChatGPT, can accelerate and enhance the process of capturing and disseminating expert knowledge. Learn practical steps to prioritize expertise mapping, leverage AI-driven CTA, and foster a culture of lifelong learning within your organization.​

Don't let essential knowledge slip away. Watch now to understand how to safeguard your organization's intellectual assets and maintain a competitive edge.​

More about Dr. Clark at https://rossier.usc.edu/faculty-research/directory/richard-clark

More about Dan Pontefract at https://www.danpontefract.com/

The Expertise and Knowledge Crisis with Dr. Richard E. Clark

Rigid leadership is failing us—especially now. On this episode of Leadership NOW, Dan Pontefract speaks with bestselling author and leadership expert Kevin Eikenberry about his latest book, "Flexible Leadership: Navigate Uncertainty and Lead with Confidence."

Eikenberry argues persuasively that leaders trapped in habitual thinking or overly reliant on personality labels miss opportunities to adapt effectively in today’s complex world. 

He introduces the concept of “flexors”—leadership decisions that require intentional flexibility rather than automatic, comfort-driven reactions.

In this lively conversation, Eikenberry outlines why flexibility is no longer optional, explains the practical skills and habits leaders must adopt, and offers clear advice to move beyond rigidity into intentional, adaptive leadership.

For more about Kevin and his book, including a gift, visit:
	•	https://www.kevineikenberry.com/flexible
	•	https://www.kevineikenberry.com/gift

More about Dan Pontefract at https://www.danpontefract.com/

Author Kevin Eikenberry Wants Leaders to Stop Clinging to Habit

Rose Fass, founder of Fass Forward Consulting Group and former CTO at Xerox, joins Dan Pontefract on Leadership NOW to discuss why organizations repeatedly overlook the crucial layer of middle management.

Rose reveals the critical role of the "messy middle" in translating strategy into execution and why senior leaders must meaningfully engage rather than ignore these vital managers. She explains how genuine, unscripted conversations—not PowerPoint decks—lead to successful transformation, and underscores why wisdom and innovation have no age limit.

It's a powerful conversation that challenges the status quo about middle managers and the real nature of leadership.

More about Rose Fass at: https://www.fassforward.com/
More about Dan Pontefract at: https://www.danpontefract.com/

75-Year-Old Founder Rose Fass Wants Leaders to Stop Ignoring the Messy Middle

Gary Officer, President and CEO of CWI Labs, joins Dan Pontefract on Leadership NOW to discuss why organizations repeatedly overlook older workers—and why it's strategically and socially damaging. 

Officer explains how ageism impacts organizational productivity, innovation, and culture. He debunks common myths around older employees' technological skills, health care costs, and salary expectations, offering compelling insights and examples of successful intergenerational teams. 

This episode highlights why age inclusiveness isn't simply about fairness; it's a crucial competitive advantage.

For more information about Gary A. Officer visit: https://www.cwilabs.org/
For more information about Dan Pontefract visit: https://www.danpontefract.com/

CEO Gary Officer Wants Organizations to Stop Ignoring Older Workers

When companies go through a merger or acquisition, most leaders obsess over financials and spreadsheets. But according to Jennifer Fondrevay—founder of Day1 Ready and author of Now What?—the real failure happens when leadership ignores people. 

In this episode of Leadership NOW, we explore what really drives post-acquisition chaos, the arrogance of deal-making, and why culture buddies and pre-mortems are essential to getting it right. 

If your company is planning a deal, this conversation is your human integration blueprint.

More information about Jennifer Fondrevay at https://jenniferjfondrevay.com/
More information about Dan Pontefract at https://www.danpontefract.com/

Jennifer Fondrevay on Fixing the Human Side of M&A

Maria Franzoni has booked Neil Armstrong and Liza Minnelli—and mentored hundreds of speakers in between. In this episode of Leadership NOW with Dan Pontefract, she explains what separates the truly bookable speaker from the rest, and how those same principles apply to leadership, business, and long-term impact.

We explore how speaker bureaus are evolving in an AI-enabled world, what event organizers actually want, and why celebrity status means far less than clarity, value, and being frictionless to work with. Maria also walks through her new model, The Bookability Formula, and why the most successful speakers aren’t always the most famous—they’re the most useful.

This is a masterclass in leadership positioning disguised as a conversation about keynote speaking. If you want to lead with more presence, pitch with more purpose, or build influence that lasts, you’ll want to listen through to the end.

Learn more:
Maria Franzoni: https://www.mariafranzoni.me
Dan Pontefract: https://www.danpontefract.com


Maria Franzoni on Bookability and Leading in the Speaking Industry

What does it take to go from “nice-to-have” to non-negotiable?

In this episode of Leadership NOW, Dan Pontefract sits down with Christa Haberstock—founder of See Agency and Bookable Speakers, and author of Become a Bookable Speaker. 

Together, they unpack what it means to lead with an “obvious advantage”—the kind of value that gets you rebooked, respected, and remembered.

From her early days selling keynote talent on 100% commission to building a cohort-based model for speaker development, Christa shares what leaders and speakers alike often miss: it’s not just about telling a story—it’s about solving a problem others can’t. 

Clarity, community, strategic partnerships, and purpose aren’t just concepts—they’re prerequisites for relevance.

For more information about Christa Haberstock, visit: https://bookablespeakers.com/the-book
For more information about Dan Pontefract, visit: https://www.danpontefract.com

Christa Haberstock on Being Bookable as a Speaker

David Liddle argues that legacy grievance and disciplinary procedures corrode trust, suppress performance, and institutionalize fear. In this conversation, the TCM Group and People and Culture Association founder outlines a practical reset: retire retributive processes in favour of an integrated resolution framework, build genuinely predictive People and Culture capability, and own the AI agenda with integrity. 

We cover his Seven Cs of Transformational Culture, why compassion is a management discipline, how Resolution Centers and Culture Hubs operationalize values, and why early-career roles must not be sacrificed to short-term AI gains. 

Leaders who equate control with accountability will find a different script here—resolution, inquiry, repair, and measurable cultural uplift.

For more information about David Liddle, visit: www.thetcmgroup.com

For more information about Dan Pontefract, visit: www.danpontefract.com

David Liddle on Rewriting People and Culture

Victoria Tomlinson, chief executive of Next-Up, FRSA, BBC Expert Woman, bestselling author, TEDx and international speaker, explains how to value and invest in 50+ talent before and after retirement. 

We explore the Three R’s—recruitment, retention, redundancy by age—succession done properly, tech confidence vs. capability, and intergenerational teams. 

Victoria’s track record spans EY’s leadership team, 30 years at Northern Lights, and WILD Digital, plus her Re-think Retirement podcast.

At the age of 63, Victoria founded Next-Up, a firm that helps employers to maximize the value of 50+ workers, have difficult conversations, and remotivate employees in their last years at work.

More information about Victoria Tomlinson: https://next-up.com/

More information about Dan Pontefract: https://www.danpontefract.com/

CEO Victoria Tomlinson on Unretirement, Age Inclusion, and Older Workers

James Root of Bain & Company unpacks "The Archetype Effect"—six distinct motivations that show up across roles, industries, and countries—and why a one-path ladder misses most of the value. We explore how to design work around what people actually care about, not what old systems assume.

We get practical: keep the ladder for Strivers while building credible paths for Artisans, Explorers, Givers, and Pioneers. We also push back on generational clichés and discuss how country context and career era shape what matters.

Finally, we look at older-worker design, the rise of interesting work and autonomy, and the importance of intentional knowledge capture so wisdom keeps moving. James points to Bain’s quick worker-archetype quiz as a low-stakes way for teams to compare notes and improve collaboration.

More information about James Root: https://www.bain.com/insights/books/the-archetype-effect/

More information about Dan Pontefract: https://www.danpontefract.com/

James Root of Bain & Company - Designing Work Around Six Archetypes

Shakeel Bharmal lays out a practical playbook for relevance and performance. Begin with the customer’s customer to escape your own lens and create value that sticks. 

Coach as your default leadership stance—“Leadership is 80% about being a coach.” 

Make strategy a conversation that welcomes challenge and builds a stronger team, not just a document—“The real opportunity is digging into the genius in the room.” 

Use AI to deepen thinking—ask it to interview you—while resisting “cut and paste” shortcuts.

For more information about Shakeel Bharmal, visit: https://www.shakeelbharmal.com/

For more information about Dan Pontefract, visit www.danpontefract.com

Serve the Customer’s Customer with Executive Coach Shakeel Bharmal

Dr. Megan Gerhardt joins Leadership NOW to unpack Gentelligence, her research-driven approach to leading an intergenerational workforce. We talk about why the narrative around generations has been so negative and how chronocentrism quietly convinces each age group that its way is the only right way to work.

Megan explains how Gentelligence reframes age differences as a form of intelligence rather than a headache and why standards can stay high even as leaders expand the paths people take to meet them. We get into mental health expectations, feedback styles, and the small clashes that can either harden into resentment or become fuel for better practice.

We close with practical ideas for building age-inclusive climates on purpose, from mutual mentoring and cross-generational projects to benefits and learning programs that work for early-career talent and older workers alike.

More information about Megan Gerhardt: https://www.gentelligence.org/

More information about Dan Pontefract: https://www.danpontefract.com/

Dr. Megan Gerhardt On Gentelligence And Leading Across Generations

Purpose has become the corporate word of the decade, yet in many organizations it behaves more like a slogan than a strategy. In this Leadership NOW conversation, I sit down with Ron Tite, author of "The Purpose of Purpose," to explore what changes when leaders treat purpose as a true engine of growth rather than a glossy story for the website.

We dig into the tension between what organizations claim to stand for and what people actually experience, the danger of turning purpose into a marketing side project, and the discipline required to align actions with beliefs over time. 

Ron and I talk about the link between purpose and performance, why employees and customers both use it as a trust barometer, and how leaders can close the gap between the PowerPoint version of purpose and the lived reality inside the firm.

If you are wrestling with culture, growth, and credibility in your own leadership, this episode offers a candid, practical lens on what purpose can be when you take it seriously.

More information about Ron Tite: https://rontite.com/books

More information about Dan Pontefract: https://www.danpontefract.com/

Ron Tite: Purpose Is A Growth Strategy

There is a demographic shift hiding in plain sight. In a few short years, the United States will have more people over 60 than children under 18. For Leanne Clark-Shirley, that statistic is not a curiosity for actuaries. It is “the mega trend of our moment” and a direct test of how leaders think about work, culture and contribution. 


Leanne is the President and CEO of the American Society on Aging, a seventy-one-year-old professional home for everyone who cares about aging, from community nutrition sites and academics to tech startups and interior designers. She is a social gerontologist who has spent more than two decades in aging-related nonprofit, consulting and academic roles, including senior work at AARP and in policy research and evaluation. 


In this episode of Leadership NOW, we discuss:

•	why executives continue to treat aging as a backstage topic about benefits and pensions
•	how language, especially words like “elderly”, quietly swindles older workers out of opportunity
•	the evidence that older entrepreneurs and older workers are powerful sources of innovation and stability
•	the practical moves leaders can make to design “with, not for” across ages
•	two simple experiments Leanne recommends to change how you notice age in your own life and organization 

Leanne also shares ASA’s North Star, captured in her line that “longevity is the goal, and aging is how we get there”, and what it means for leaders who want their organizations to thrive in the longevity era. 

Find out more:

American Society on Aging: https://www.asaging.org

Dan Pontefract: www.danpontefract.com




Leadership In The Longevity Era with Leanne Clark-Shirley (American Society on Aging)

Corporate learning used to measure success by the size of its course catalogue and the number of completions. That world is fading. Employees now have access to commercial-grade learning inside tools like ChatGPT and Gemini, and leaders expect proof that learning actually shifts performance, culture and results. 

Lori Niles-Hofmann thinks this is the reckoning the profession has needed for years. 

Lori is a long-time learning strategist and co-founder of Eight Levers, with more than twenty years of experience in L&D across international banking, consulting and marketing. She specializes in large-scale digital learning transformation and helps organizations use data, platforms and design to make learning a business driver instead of a content factory.

Her book, "The Eight Levers of EdTech Transformation: A Field Guide to the New Future-Focused L&D," lays out a practical model for CLOs who know that the role must evolve. 

In this episode of Leadership NOW, we talk about:

•	Why L&D will be under extreme pressure from external learning experiences if it does not change
•	What it means to stop being a course factory and start running campaigns built around triggers and performance
•	Her view of the LMS as invisible middleware, living inside tools like Copilot, rather than a portal people “go to”
•	How to work with HR, IT and finance as part of a skills supply chain instead of a standalone training shop
•	The learning–work continuum, where every task can become a learning opportunity that feeds directly into output
•	Learning triage, closed-loop reporting and how data can move L&D from order taker to strategic partner 

Lori also shares why she believes we are only millimeters away from truly contextualized, personalized learning experiences at scale, and what learning leaders must do now to be ready.

Find out more:

Lori Niles-Hofmann: https://www.loriniles.com/

Dan Pontefract and the Leadership NOW podcast: https://www.danpontefract.com


When Learning Finally Becomes The Work with Lori Niles-Hofmann

In this episode, Dan Pontefract highlights the incredible support, savviness, and abilities of the executive assistant. Lead. Care. Win., provides insights, thoughts, stories and truth bombs concerning the state of leadership in today's organizations.

Executive Assistants Are The Epitome Of Class

Dan Pontefract is an award-winning author, leadership strategist, and culture change expert. Dan's podcast explores all aspects of leadership, organizational culture, purpose, and professional development. 
 
Dan is the best-selling author of five books: WORK-LIFE BLOOM, LEAD. CARE. WIN., OPEN TO THINK, THE PURPOSE EFFECT, and FLAT ARMY. A renowned speaker, Dan has presented at four different TED events and also writes for Forbes and Harvard Business Review. Dan is an adjunct professor at the University of Victoria, Gustavson School of Business, and has garnered more than 20 industry awards over his career.
 
Previously, as Chief Envisioner and Chief Learning Officer at TELUS—a Canadian telecommunications company with revenues of $14 billion and 50,000 global employees—he launched the Transformation Office, the TELUS MBA, and the TELUS Leadership Philosophy, all award-winning initiatives that dramatically helped to increase the company’s employee engagement to record levels of nearly 90%. Prior to TELUS, he held senior roles at SAP, Business Objects, and BCIT. He is honoured to be on the Thinkers50 radar list.

Dan Pontefract, Author and Leadership Strategist

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