Leann Moore, a staff member at the Conflict Resolution Program (CRP), speaks with Dabney Brice, a new alumna of the Biden School's Master of Public Administration program and IPA graduate public administration fellow, about how to have conversations with difficult people. View CRP's "Nine Difficult Personalities" handout for additional tips for communicating with each type: https://www.bidenschool.udel.edu/ipa/content-sub-site/Documents/Difficult-People-CRP-2020.pdf

This interview was recorded on May 28, 2020. CRP, a part of the University of Delaware's Institute for Public Administration (IPA), is a unique resource dedicated to building statewide capacity for collaborative approaches to the resolution of conflict. To learn more about CRP, visit  https://www.bidenschool.udel.edu/ipa/serving-delaware/crp.

For more information about the Institute for Public Administration visit www.bidenschool.udel.edu/ipa.

Having Difficult Conversations

Joseph Kane,  Senior Research Associate and Associate Fellow at the Brookings Institution’s Metropolitan Policy Program, speaks with  Troy Mix, Associate Director at the University of Delaware's Institute for Public Administration (IPA), about his research on the nation's infrastructure workforce and IPA's ongoing study of workforce development needs and opportunities associated with infrastructure in Delaware. 

For more information on the Brookings Institution, visit brookings.edu. Mr. Kane's research related to infrastructure and workforce development needs can be reviewed here: https://www.brookings.edu/author/joseph-kane/?type=research.

This episode was recorded on June  4, 2020. For more information about the Institute for Public administration visit www.bidenschool.udel.edu/ipa.

Workforce Development for Infrastructure

Information, perspectives, and analysis for public policy, management, and community and economic development in Delaware.

Presented by the Institute for Public Administration (IPA), a research and public service center in the University of Delaware's Joseph R. Biden, Jr. School of Public Policy & Administration.

Having Difficult Conversations

First State Insights

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