COVID-19 has accelerated consumers’ use of real-time payments, particularly for person-to-person transactions. In this episode, Howie Wu, Head of Consumer Digital Banking Strategy, Enterprise Mobile Services & Money Movement at First Republic Bank and Tim Ruhe, VP, Real-Time Payments at Fiserv, discuss demand for secure, convenient real-time payments before, during and post-pandemic. Learn about First Republic’s “move forward, move fast” strategy to balance risk with the expectations of a high net worth client base as they rolled out Zelle® just as the pandemic was taking hold.

Getting Real-Time Payments Right

Whether it's driving internal change or delivering new embedded finance innovations to consumers, digital technologies are transforming our lives and work. In this episode, Whitney Stewart Russell shares why people are the heart of digital transformation and what it means for the future of consumer financial services and leading people.

People are at the Heart of Digital Transformation

In this episode, Virginia Heyburn, Vice President of Strategy and Business Development at Fiserv, and Jason Hendrichs, founder of FinTech Forge, discuss both the promise and the real-world implications of open banking in a rapidly evolving landscape.

The Power and Promise of Open Banking

Challenging norms has become part of the business model for community financial institutions that have taken extraordinary steps to distribute Paycheck Protection Program money to small businesses during the pandemic. Guests: David McIninch, SVP, Strategy, Marketing and Product Management, Fiserv; Michael Zagorski, Credit Officer, Belmont Bank & Trust

PPP Lending Transforms Community Institutions into Financial First Responders

Effective customer communications in financial services and billing and payments have always been based on understanding people's needs, and COVID-19 has only highlighted the importance of having the right relationship model. Guests: Becky Summers, Leader of Marketing Solutions, Raddon, a Fiserv Company; Annette Franz, CEO, CX Journey Inc.

Pandemic Highlights the Importance of Compassion in Customer Communications

COVID-19 has emphasized the importance of analytics, making it a higher priority for financial institutions and merchants to build their data competencies and identify emerging trends during uncertain times. Guests: Danny Baker, Vice President, Market Strategy, Financial and Risk Management Solutions, Fiserv

Need for Better, Faster Decisions Driving Data Analytics Maturity

Fiserv, Inc. (NASDAQ:FISV) aspires to move money and information in a way that moves the world. http://www.fiserv.com

Fiserv

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