- we called sky after a day of outage.. were on hold for 35mins.. got hold of a chap who told us we should have checked & called earlier rather than wait for it to be fixed. They said they would call back with an answer soon as they could.

FOUR DAYS LATER..
This is a recording of the answer machine message left on my fiancee's by a dude at Sky Broadbands call center.. on 22nd November... casually telling me that after a week of outage of our line, resulting in loss of earnings (sole trading web developer) and loss of other services such as our phoneline/ on demand TV.. that it wouldn't be fixed for another week and a half because of 'difficulties' .. Like it was nothing. I respect it's not his fault but I think it made me even more angry!

-We called back.. were put on hold for 45mins till the phone cut off.
We phoned again.. got someone who said they would call back. They didn't.

FlikstRR