SoundCloud Go subscriptions
Certain features of the Platform are only available to registered users who purchase a SoundCloud Go or a SoundCloud Go+ subscription (“SoundCloud Go”). These SoundCloud Go Terms provide a few additional terms that apply to the purchase of a SoundCloud Go subscription (a "Go Subscription"), and the purchase of a SoundCloud Go+ subscription (a "Go+ Subscription"), and to Gift Codes related to it, including, among other things, terms relating to payment, the conclusion, renewal, switch and termination of your Go or Go+ Subscription, your right of withdrawal during the first 14 days of your Subscription, and certain technical usage limitations.
SoundCloud Go features and prices
A detailed description of SoundCloud Go, including the price and the features associated with it, is available on our SoundCloud Go landing page (the "landing page"). Please read this information in addition to the SoundCloud Go Terms and supporting Documents carefully. If you do not agree to, or understand, any of the provisions set out on the Landing Page, you should not purchase a SoundCloud Go or a SoundCloud Go+ Subscription. All prices include VAT or other sales tax where applicable unless otherwise stated.
Purchase of SoundCloud Go
To purchase a SoundCloud Go or Go+ Subscription, simply select SoundCloud Go or Go+, from the Landing Page on desktop or android, enter your payment details, and then click the purchase or, if applicable, the trial button. Please see the Term and Renewal as well as the Trials and Special Offers section below which states that fees will be automatically taken via your specified payment method on the expiry of the free trial period unless you cancel your trial Go or GO+ Subscription earlier.
Conclusion of contract and start of Go or Go+ Subscription
Selecting the plan and submitting your payment information is an offer to conclude a self-renewing contract with SoundCloud. If you sign up to receive a free trial Go or Go+ Subscription, or purchase a Go or Go+ Subscription, by clicking the purchase or trial button, you affirmatively acknowledge your agreement to these SoundCloud Go Terms, and you are agreeing to be bound by a self-renewing contract with SoundCloud for the purchase of the applicable Go or Go+ Subscription. You can review your purchase before clicking on the trial or purchase button. The contract itself is not concluded and the Go or Go+ Subscription is not effective until you receive confirmation from us via email or until we activate yourGo or GO+ Subscription, which ever happens first. Once your payment has been received or in case of a Trial the payment information has been received and processed to verify validity of your payment information, your Go or Go+ Subscription will be activated, and we will send confirmation of your effective Go or Go+ Subscription with a copy of these SoundCloud Go Terms by email to the address associated with your account.
As noted above, the contract for your Go or Go+ Subscription is concluded when you receive our confirmation email, or when we activate the Go or Go+ Subscription, if this happens first, not when you make submit your payment information. Subject to availability, you may choose to select a different language to purchase a Go or Go+ Subscription by changing the language in the settings on the Platform.
Term and renewal
If you purchase a Go or Go+ Subscription, your Go or Go+ Subscription will be for a 30-day period, and your Go or Go+ Subscription will thereafter renew automatically for additional 30-day periods. SoundCloud will automatically charge your payment account the associated Go or Go+ Subscription fee on the date of commencement of each applicable 30-day renewal period, unless you cancel your Subscription before the applicable day of renewal. You can cancel your Go or Go+ Subscription at any time from the “SoundCloud Go” tab on your Subscriptions page on the Website. The date of renewal of your Go or Go+ Subscription is also displayed under the “SoundCloud Go” tab on your Go or Go+ Subscriptions page, so you can keep track of your Go or Go+ Subscription.
AUTOMATIC RENEWAL: AS STATED ABOVE, IF YOU DO NOT CANCEL YOUR GO OR GO+ SUBSCRIPTION PRIOR TO THE COMMENCMENT OF AN APPLICABLE 30-DAY RENEWAL PERIOD, WE WILL AUTOMATICALLY CHARGE YOUR PAYMENT ACCOUNT AT THE BEGINNING OF EACH SUCCESSIVE 30-DAY PERIOD.
Purchasing a Go or Go+ Subscription in addition to your "Pro" or "Pro Unlimited" plan
If you already subscribe to a "Pro" or "Pro Unlimited" plan with SoundCloud, if you wish to purchase a SoundCloud Go or Go+ Subscription in addition to your “Pro” or “Pro Unlimited” plan, you may do so at any time from the Pro page on the Website. The account information associated with your “Pro” or “Pro Unlimited” plan will be used in connection with your Go or Go+ Subscription, however, the pricing and features associated with your Go or Go+ Subscription will run independently from your "Pro" or "Pro Unlimited" plan.
In-app purchase via the Apple App Store
If you subscribe to SoundCloud Go or Go+ via the SoundCloud In-App purchase, the terms and conditions of the Apple app store through which you make the purchase will apply with respect to your purchase, including the payment process and payment terms as well as your right to opt-out and cancel, as applicable.
Trials and special offers, advance payment
We may offer customers who purchase a Go or Go+ Subscription for the first time an option to use SoundCloud Go on a trial basis free of charge (a "Trial"), at a reduced price (“Special Offer”) or to pay for Go or Go+ Subscription periods in advance (“Advanced Payment”) (and each subject to additional terms and restrictions as may apply from time to time as indicated in connection with the offering). The offering provided in connection with a Trial may include the right to cancel the applicable Go or Go+ Subscription without being charged during the Trial period. In case of a Special Offer, the offering may include the right to cancel the applicable Go or Go+ Subscription without being charged the regular Go or Go+ Subscription fee for the subsequent Go or Go+ Subscription period. In case of Advanced Payment for Go or Go+ Subscription periods, the offering may include the right to cancel the applicable Go or Go+ Subscription to the end of the Go or Go+ Subscription period(s), which were already paid without being charged the regular Go or Go+ Subscription fee for any subsequent Go or Go+ Subscription period.
However, any applicable cancellation must occur prior to the end of the respective Trial or Special Offer period. The Trial or Special Offer period, its terms and conditions as well as its availability will remain at all times at SoundCloud’s sole discretion. We may provide conditions for eligibility for a Trial or Special Offer and may ask you to provide us with your payment details in order to subscribe to a Trial or Special Offer, and we may require that you consent to be charged (regular) Go or Go+ Subscription fees if you do not cancel your Go or Go+ Subscription prior to the end of the Trial period or Special Offer period. You can cancel your Trial Go or Go+ Subscription or the Special Offer Go or Go+ Subscription by clicking the „Cancel Subscription“ button in the “SoundCloud Go” section of your Subscriptions page on the Website. If you do not cancel your Go or Go+ Subscription prior to the end of a Trial period or a Special Offer period, your Go or Go+ Subscription will automatically renew for consecutive 30-day periods, as described above, and Go or Go+ Subscription fees, as provided at the time of the Trial offering or such of the Special Offer, may be automatically charged to your specified payment account at the time the Go or Go+ Subscription is automatically renewed. For the avoidance of doubt, a Trial offer is limited to one SoundCloud Go and one SoundCloud Go+ trial per user per year.
Additional terms and conditions may apply to Trial and Special Offers as indicated at the offering.
Upgrading and Downgrading between Subscriptions
You can upgrade or downgrade between a Go and a Go+ Subscription at any time on your Subscriptions page on the Website or on the Subscriptions tab in your mobile apps. If you upgrade or downgrade you will immediately be charged the difference in price or you will immediately be refunded. This is determined based on how far you are into your initial Go or Go+ Subscription at the time you upgrade or downgrade. Your renewal date of your Go or Go+ Subscription will switch to the day you changed your Subscription. Any refund related to a change from a Go+ to Go Subscription will go back to the payment method used at the time of your purchase of Go+. You will be entitled to use your new Go or Go+ Subscription immediately after you make the change. If you are in a Trial, you will only be able to upgrade from a SoundCloud Go 7-day trial to a SoundCloud Go+ 30-day trial. If you upgrade anytime within your 7-day SoundCloud go trial period you will forfeit any remaining days in your 7-day trial period and start your new 30-day SoundCloud Go+ trial immediately. If you are in a Trial you will not be able to downgrade from a SoundCloud Go+ 30-day trial at any time. At the end of the Trial, you will be charged the renewal price for your subscription you switched to.
If you are an Apple device user and upgrade or downgrade your Go or Go+ Subscription via the SoundCloud In-App purchase, the terms and conditions of the Apple app store through which you make the purchase will apply. If you purchased your initial Go Subscription directly via SoundCloud (on web, mobile web or Android) but decide to upgrade to a Go+ Subscription on your iOS device via the Apple In-App purchase, your initial Go Subscription will end immediately. Any remaining term on it will not be redeemable or refundable by us. You will start an entirely new subscription via the Apple App Store. You will have immediate access to your new Go+ Subscription.
Right of withdrawal
In addition to Trial offers, under European law you also have a legal right to withdraw from your purchase of a SoundCloud Go or Go+ Subscription or a gift code within fourteen (14) days of your purchase, as set out below:
Model instructions on withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of the contract.
To exercise the right of withdrawal, you must inform us
- SoundCloud Ltd., Rheinsberger Str. 76/77, 10115 Berlin, Germany
- Fax: +49 30 577 098 860, firstname.lastname@example.org
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of the contract.
The withdrawal procedures described above only apply to Go or Go+ Subscriptions that are purchased directly from SoundCloud. If you have purchased your Go or Go+ Subscription via an app store, please explicitly state so when you contact us and we will provide you with further details on how to claim your refund.
Following receipt of your notice of withdrawal, SoundCloud will downgrade your SoundCloud Go or Go+ Subscription to a free account. If you wish to delete your account altogether, you can do this from your Settings page on the Website.
Use of your devices: usage limitations
In order to be able to provide you with the SoundCloud Go features, you authorize us to make use of the processing power and storage of the devices you use to log in to SoundCloud. Your Go or Go+ Subscription can be used on up to three different devices at a time, although streaming while you’re logged in is limited to one device at a time. Subject any applicable restrictions relating to offline saved Content, and provided that you limit your use of SoundCloud Go to three devices, you will be able to listen to any offline Content through all three devices but only through one at the same time. If you exceed this three device limit and try to log into SoundCloud Go via an additional device, we will provide you with the option to decide which of the devices will be authorized for your Go or Go+ Subscription. Access from non-authorized devices will be restricted. We will notify you in this case to ensure that your SoundCloud Go was accessed on that new device with your consent.
Please make sure to log in to your SoundCloud account at least once during each of your 30-day Go or Go+ Subscription periods to ensure your Collection remains available for offline listening on your device. Otherwise, Content you select for offline listening will be automatically removed from your device after 30 days.
SoundCloud Go is currently compatible with internet enabled computers and Android and iOS smartphones and iOS tablets. SoundCloud Go requires a device running iOS8 (or later) or Android 4.40 (or later) operating system. Although we are working to ensure that SoundCloud Go is compatible across various devices, we cannot guarantee that it will work on all devices and it is your responsibility to ensure that you are able to comply with the relevant system requirements as described above. Your use of SoundCloud Go and enjoyment of its features and content hosted or made available through it may vary in functionality, availability and quality depending on the type of device you use.
Our rights to terminate the contract
SoundCloud also reserves the right to suspend your Go or Go+ Subscription in the event that we are prohibited from taking payment via the method specified in the “Payment” section. We will notify you of any failure to take payment and resultant suspension of your Go or Go+ Subscription. You must then provide an alternative and satisfactory payment method within seven days of notification of suspension. In the event that you do not provide a satisfactory payment method, SoundCloud reserves the right to terminate your Go or Go+ Subscription.
Changes to pricing and features
We may occasionally need to change the features made available with SoundCloud Go and/or change the price charged for your Go or Go+ Subscription or offer promotions. In the event of any increase in the price or material reduction in the features of your Go or Go+ Subscription, we will communicate these change(s) to you at least six (6) weeks in advance and the changes will only take effect with respect to any renewal of your Go or Go+ Subscription following the applicable six (6) week period. You can cancel your Go or Go+ Subscription prior to the effective date of the changes by clicking the "Cancel Subscription" button on the “SoundCloud Go” tab on your Subscriptions page on the Website. If you do not cancel your Go or Go+ Subscription prior to the applicable effective date of the changes, your Go or Go+ Subscription will be modified to reflect the applicable change to the SoundCloud Go features and/or price charged for your Go or Go+ Subscription.
To be able to provide you with the Services we have to comply with applicable export control laws. You may not purchase SoundCloud Go if you are located in Cuba, Iran, North Korea, Sudan or Syria or if you are deemed a “Denied Party” according to this list provided by the Bureau of Industry and Security of the USA. By purchasing and making use of SoundCloud Go you agree to abide by all applicable export control laws. Therefore, you warrant to neither directly or indirectly sell, export, re-export, transfer or transmit any content, software or technology to any territory or person that is prohibited under applicable laws.
Last update: 25 May 2018
Link to prior versions