“Bold, original, and utterly captivating, The Apology is a sweeping intergenerational saga, delivered by one of the sharpest, most memorable voices I’ve ever read. A stunning new novel by a writer whose work I’ve long admired.” —Kirstin Chen, author of Counterfeit

In South Korea, a 105-year-old woman receives a letter. Ten days later, she has been thrust into the afterlife, fighting to head off a curse that will otherwise devastate generations to come.
 
Jeonga Cha has always shouldered the burden of upholding the family name. When she sent her daughter-in-law to America to cover up an illegitimate birth, she was simply doing what was needed to preserve the reputations of her loved ones. How could she have known that decades later, this decision would return to haunt her—threatening to tear apart her bond with her beloved son, her relationship with her infuriatingly insolent sisters, and the future of the family she has worked so hard to protect?
 
Part ghost story and part family epic, The Apology is an incisive tale of sisterhood and diaspora, reaching back to the days of Japanese colonialism and the Korean War, and told through the singular voice of a defiant, funny, and unforgettable centenarian.

Lit Hub's Most Anticipated Books of 2023

Available August 1, 2023 from Hachette Audio as a digital download, and in Print and Ebook from Little, Brown & Company. 

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The Apology by Jimin Han Read by Kathleen Kim - Audiobook Excerpt

Revised and updated for the first time- here is the 200,000-copy staple, praised by Warren Buffett as "a gem.... I wish everyone at Berkshire would follow [Jack Mitchell's] advice-we would own the world." 

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If you want to put your arms around your business and bottom line, you'll want all the updated information and practices found in Jack Mitchell's classic landmark business bestseller, HUG YOUR CUSTOMERS. 

The only way to stay in business is to have customers; the only way to increase your profit is to attract more customer visits-new customers, repeat customers-by providing exceptional customer service. It's that simple says Jack Mitchell. HUG YOUR CUSTOMERS shares the hands-on practical philosophy that has allowed Mitchell and his Family of Stores to thrive and excel in today's challenging retail marketplace. Filled with accessible advice, personal case studies and tips any businessperson can use for any business, HUG YOUR CUSTOMERS is an energizing blueprint for customer and employee retention, increased per capita spending, and groundbreaking success. 

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Available April 14, 2015 from Hachette Audio on CD and as a digital download, and in print and ebook from Hachette Books.

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CD:
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Hug Your Customers by Jack Mitchell, Read by the Author - Audiobook Excerpt

Grammy-winning audiobook publisher. Authors include James Patterson, David Baldacci, and Michael Connelly. Earbuds encouraged. Follow us on Twitter at @HachetteAudio.

Hug Your Customers by Jack Mitchell, Read by the Author - Audiobook Excerpt

HachetteAudio

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