A self-proclaimed perfectionist, Erica Carr stumbled into travel in 2019, booking a jaw-dropping 100 trips her first year … just in time for the worldwide pandemic. But ain’t no pandemic stopping this lady. Nope, Erica and her team of three employees are on track to bring in $2.2M in sales for 2022!

Bookitbox TRAVEL is a luxury travel agency with a spin. Every client gets a box pre-departure with travel info and gifts personalized to their unique itinerary. As they say at Bookitbox, “All boxed up and TSA approved.” Join us as we take a peek inside her boxes and Erica shares why she thinks the boxes have been so instrumental in helping her agency grow. 

Oh, and copy cats. Most of us face them at one time or another. As you’ll find out, Erica is entirely transparent in what she does with the boxes and how it’s helped. So how does she deal with other businesses taking pages from her playbook? It might surprise you! 😊 

We’ll chat with Erica on how she made the transition from never having really traveled in the high-end luxury space ended up opening a successful agency that has a $10k minimum spend for clients. She’ll share with us her approach of ‘loving on her clients’ and how she surprises clients throughout their journey with small gifts and unexpected touchpoints.  

We’ll also touch on how she used the pandemic to systematize her agency so that coming out of the pandemic, she saw hockey stick growth in her sales. Through all this, she grew her team of employees throughout the US. If you’re wondering how to manage a remote team and hire the right people for your agency without being able to be in the same office, Erica has some tips for you on that too. 

Settle in and get ready as we take a deep dive into yet another success agency owner’s story!

****** Special thanks to our sponsor, Levarte Travel: https://hostagencyreviews.com/hosts/levarte-travel ******

 ****** Transcript + Show Notes: https://har.news/vol24

Travel Agent Chatter

Trascript + Show Notes

Vol 24 | $0 to 2.2M in 4 (pandemic) years. Surprise travel box w/goodies for clients. Meet Erica!

****** Transcript + Show Notes: https://har.news/tac26

It started with Disney—doesn’t it always—and before she knew it, Amy Garner was introduced to the world of booking outside of theme parks and that’s when business really took off. Well, until the pandemic came. Despite the pandemic blip, Wicked Travel Concierage is looking to hit $1M in sales for 2023! 

Coming from a “neuro spicy” family, Amy came into travel wanting to help other families like hers that felt like anxiety, ADHD, autism, etc. were roadblocks to visiting Disney. She’s a firm believer that if there’s a reason you think travel is inaccessible to you, let’s have a conversation about it and see what we can do. Then she works her magic. 

In the last 5 years, Amy’s expertise and passion for accessible travel has grown beyond neurodiverse clientele and Amy openly shares her favorite accessibility resources as well as how she opens up the conversation with clients about any travelers with special needs. Whether it being plus sized, grandpa traveling with a colostomy bag, or anything else, Amy shines light on the different ways advisors can help all their clients be a part of and enjoy the vacation. 
Amy also shows us her email automation workflows for her clients—which she sets up for each destination and sometimes vendor—allowing her to spend more time getting to know her clients and providing that human touch.  

Everyone is welcome on this ride to learn about how a Disney-loving advisor opened up her agency to new destinations like Europe that many advisors think of as traditionally less accessible than cruises or US-based destinations and is reaping the benefits!

Transcript + Show Note

Vol. 26 | From Disney to Cruises. Accessible Travel Tips. $1M in Sales for 2023. Meet Amy!

We’ve got two listening delights for you on this channel, folks! 😲 

The first is Travel Agent Chatter (TAC), a spotlight interview of a wide variety of travel advisors that we publish every quarter. 

The second is our shorter, but more frequent Friday 15 series, where every Friday we answer your travel industry questions for — you guessed it — 15 minutes!

Travel Agent Chatter -- a Host Agency Reviews audio series -- talks about all things travel. We specialize in-depth interviews with travel agents from all walks of life.

Whether you’re a new or experienced travel advisor, we help you up your game by sharing where other travel agencies have found success and offering inspiring stories from the front lines!

Transcripts, videos and show notes of the TAC episodes can be found at https://hostagencyreviews.com/TAC

And every Friday at 12pm CT we publish the Friday 15 to our TAC feed. It’s 15 minutes over the lunch hour, where we answer your travel industry questions. Submit your questions and watch videos of the Friday 15 at https://hostagencyreviews.com/friday15.

Travel Agent Chatter and the Friday 15 are hosted by Steph Lee, the founder of the website Host Agency Reviews and travel industry veteran. She's insatiably curious. A lover of travel, writing, gardening & the stars. Most importantly, she ♥'s her dogs, Fennec and Orion!

Vol. 26 | From Disney to Cruises. Accessible Travel Tips. $1M in Sales for 2023. Meet Amy!

Travel Agent Chatter :and: Friday 15

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