Listen to Brian Martin, Head of Customer and Conduct, and Institute of Customer Service CEO, Jo Causon, discuss the key priorities Admiral is focusing on and initiatives they have put in place to support their employees and customers.

Head To Head With Brian Martin (Admiral Insurance)

Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week was Louise Beardmore Customer Services Director at United Utilities.

Listen to Louise and Jo discuss lessons learnt through the new world of work, future innovations and the focus on social health and environment. Louise also shares how Business Benchmarking and ServiceMark accreditation help them identify improvement opportunities.

Head To Head With Louise Beardmore (United Utilities)

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