Name: Elizabeth McGuane, Content Strategy Lead At Intercom by Inside Intercom in Design
Duration: 27 min 46 s
Description: Intercom's Content Strategy Lead Elizabeth McGuane talks to Des Traynor about the importance of words in product building. Elizabeth's role is all about using language, tone and mental models to create better experiences for our customers.

Design

Onboarding isn't a metric, it's an outcome – successful users. And it's crucial to your product's survival. UserOnboard founder Samuel Hulick explains how to set users up for success, why your onboarding is always evolving, where to find inspiration outside of the software world, and much more.

Samuel Hulick, Founder, UserOnboard

Intercom's Content Strategy Lead Elizabeth McGuane talks to Des Traynor about the importance of words in product building. Elizabeth's role is all about using language, tone and mental models to create better experiences for our customers.

Elizabeth McGuane, Content Strategy Lead At Intercom

Through a combination of passive and active acoustics, architects and acousticians can control the sounds of spaces to fit any kind of need. With sound-proofing and selective-amplification, we can add reverb or take it away. We can make churches sound like clubs and clubs sound like opera houses. This degree of acoustic control, however, is a relatively recent phenomenon.

Up until the early 1900s, designers and engineers knew very little about the effects of architecture on sound. Architectural acoustics were pretty much a roll of the dice in any given project. 

Until Wallace Sabine.

236- Reverb

Aarron Walter knows plenty about scaling a design team and culture. Before joining InVision as VP of Design Education, he started the experience design team at MailChimp. In this episode, Aarron chats with Intercom's Adam Risman about hiring for soft skills, the benefits of cross-functional teams, how to design for empathy, and more.

Aarron Walter, VP of Design Education at InVision

From pinpointing the Job-to-be-Done to creating successful users and knowing when it's time to rebuild a product, we look back at our favorite lessons and insights from past episodes. Guests include Julie Zhuo, Jason Fried, Matt Hodges, Michael Pryor, Sarah Hatter, Bob Moesta and Samuel Hulick.

Lessons in product: Julie Zhuo, Jason Fried, Michael Pryor and more

Cole Loves Your Insides Out

On the Inside Intercom podcast you'll hear the team from Intercom interview makers and do-ers from the worlds of product management, design, startups and marketing.

Elizabeth McGuane, Content Strategy Lead At Intercom

Inside Intercom

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