Most of the time, you don't have tons of data related to customer interaction

Don't limit customers' interactions - otherwise you will never know all the sub-domains of your problem

Conversational systems need to gather a lot of domain interactions & then annotate them

software

In this week’s Design Podcast, I sit down with Jay Trimble, mission operations manager, ground data system manager, and resource prospector for the Lunar Rover Mission at NASA. We talk about applying Agile, adopting design thinking and user-centered design, and what he and his team rely on to design and build software for mission control.

Jay Trimble on User-Centered Design, Agile, and Design Thinking at NASA

In this week’s Design Podcast, I sit down with Ben Yoskovitz, investor, entrepreneur, and former VP of product at VarageSale and at GoInstant. We talk about using metrics in product development and why anyone building anything new needs to have both hubris and intellectual honesty. Yoskovitz is co-author of Lean Analytics, and is teaching a two-day course on product strategy as part of the upcoming O'Reilly Design Conference.

Ben Yoskovitz on Lean Product Development Using Metrics to Build Successful Products and Companies

This week, I sit down with Matt LeMay, product coach and consultant, and author of "Product Management in Practice." We talk about the four guiding principles of product management, what he has learned about himself as a product manager, and how to conduct meaningful research.

Matt LeMay on the Four Principles of Product Management

In this episode of the O’Reilly Programming Podcast, I talk with Ken Kousen, an author, instructor, and consultant who is presenting the live online training courses Functional Programming in Java 8 and Getting Started with Spring Boot in September and October. He is also the author of the newly published O’Reilly book Modern Java Recipes: Simple Solutions to Difficult Problems in Java 8 and 9.

Ken Kousen on Java, Spring, and Groovy

<p>For more than 20 years, Lili Cheng has been shaping the way we chat — first with Comic Chat, a graphical IRC built into Internet Explorer in the mid ’90s and now as Microsoft’s VP of AI and Research, where she oversees the companies Bot Framework. In conversation with Intercom's Adam Risman, she explains how bots and humans complement one another, when to give your chatbot a personality, and much more.</p>

Lili Cheng, VP of AI and Research at Microsoft

Cole Loves Your Insides Out

On the Inside Intercom podcast you'll hear the team from Intercom interview makers and do-ers from the worlds of product management, design, startups and marketing.

Lili Cheng, VP of AI and Research at Microsoft

Inside Intercom

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Gustavo Alejandro

Gustavo Alejandro

Gustavo Alejandro

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