ENGLISH - SPANISH -SOCIAL SERVICE ROLE PLAYS

Customer Calling Because EBT Card Is Not Working

School Calling A Parent To Provide Academic Information

Child Protective Services Neglect Report

Brief Snap Application

Customer Wants To Open A Savings Account

Customer Making An Airline Reservation

Customer Making A Hotel Reservation

Customer Calling To Setup A Payment Arrangement

Parent Enrolling A Child In School

Medicaid Application Interview

Customer Calling To Apply For Electric Service

Customer Calling To File A Claim With The Insurance Company

SNAP Assistance Aplication

School Nurse calling about a sick child

Patient at the dental clinic

Immunization Appointment

Family Planning Appointment

Applicant calling about status of unemployment claim

Education - Nurse calling because a child got hit in the playground

Immunization - Child getting school-required vaccines