Retracing Michele Bettencourt's professional and personal journey promises to be one of the more interesting rides you'll take in 2021. From turning around companies to turning heads and minds, in this wide-ranging conversation, Michele shares lessons learned from 35 years as a tech CEO, while balancing a home and personal life a bit more complicated than most. Really enjoyed getting to know Michele through this process, and can't wait to see how she changes the world.&nbsp; Thanks Michele, thanks for sharing.

#7 Michele Bettencourt - From AB to MB and Beyond!

Electric cars are one of the most visible signs of the electrification and eventual automation of an increasing number of transportation vehicles. The benefits of electrification are numerous, especially when looking beyond the consumer application to commercial and fleet operations. In this interview, Bill Loewenthal, SVP Product shares his views on ChargePoint's integrated network of smart devices approach to keeping these vehicles fueled, while providing an entirely new asset for employers, retailers, municipalities, restaurants, schools, parking providers, and more can leverage to deliver more value to their customers, patrons, students, employees, citizens, and community.  Thanks Bill, Exciting times ahead!

#11 Bill Loewenthal - Changing behavior, hard. Continuously upgrading user experience, easy.

The never-ending cybersecurity battles intensify as attackers &amp; defenders have raised the stakes and integrated more advanced techniques, including the increasing use of artificial intelligence (AI).  Mike DeCesare has been in the proverbial trenches, and recently joined Exabeam as President and CEO. In this far-ranging conversation, Mike and I discuss the evolving security landscape, Zero Trust, the assumption that all credentials are compromised, the impact of AI and more. Thanks again Mike, always enjoy getting my 'state of security' lesson from you.  YouTube Version &nbsp; LinkedIn Article

#14 Mike DeCesare - Are You Really You? Identity-as-Perimeter in a World of Compromised Credentials

I always enjoy a look into the lives and activities of those fortunate professionals who carry the title of 'Evangelist.' Hugo Bowne-Anderson, Head of Data Science Evangelism and Marketing for Coiled joined me from the future, Sydney, Australia for a conversation on all things Coiled, Dask, and the Pythonic ecosystem. Hugo shares a unique perspective, having been a practicing data scientist in the world of molecular cell biology, as well as an instructor, developing and delivering online interactive data sciences classes that have been enjoyed by over half a million learners. A big part of Hugo's mission is the capture and share the stories of how people are using data science to improve our lives, one application at a time. Thanks, Hugo.  (DISCLOSURE*: This interview was sponsored by Coiled. Neither Coiled nor other sponsors have editorial control over the content)

#15 Hugo Bowne-Anderson From Prototype to Production, AI Accelerated

Workplace professionals have worked with corporate real estate and facilities to build productivity and people-centric improvements in the office and work environment for decades. But resistance was usually high and progress measured, frustrating many who saw opportunities to do so much better and move beyond historical habits that continued to dictate so much of our work routines. As we come into Fall 2022 in the northern hemisphere, summer ends, and the kids go back to school, While some companies go fully remote or fully on-site, it appears that most companies are going to offer their people some type of hybrid working plan. The bad news is no one really knows what Hybrid means generally, and more specifically for their team. The Good News, there are workplace professionals who have the knowledge, experience, and tools to help. Welcome to Work20XX, a show focused on work, and the future of work, where we bring you the professionals to provide insight, direction, and specifics actions leaders, line managers, and individual contributors can use to navigate these sometimes choppy waters. Adrienne Rowe is Head of Workplace Strategy at Raytheon Technologies. Adrienne’s college summer internship sweeping the streets of Disney World turned into a 20 career with Disney, where she developed many of the foundational values that continue to surface today, starting with the connected threesome of the customer, the product or experience, and the employee. Purposeful attention to detail centered on the customer’s experience defines the perception of the company in the customer’s mind. In Workplace, Adrienne works in partnership with other departments like real estate, facilities, communications, technology, human resources, and others, to create a collection of work environments that are not just a place for calls and meetings, but where people can do the best work of their lives. Adrienne and I discuss a number of strategies and methods organizations can use to increase the chances of hybrid work success moving forward. Starting with the reality that we don’t have all the answers, and must be willing to try some things, and learn, knowing that not all the experiments will work. It’s a dynamic and changing world of work, and we’re entering new territory. As Beth Comstock reminds us, get comfortable being uncomfortable. As we dive into the vocabulary and priorities of the hybrid workplace, most importantly, Adrienne reminded me, that we have to think and frame the conversation not in the words of the experts, but in the words of people learning new behaviors, new management techniques, new 1:1 strategies, and more; many for the first time. I’m thrilled to share this interview with one of the leaders in workplace strategy. Without further delay, a conversation with Adrienne Rowe.

Adrienne Rowe: Crossing the workplace rubicon, practice purposeful presence

Connie Noonan Hadley, Founder and Chief Scientist at the Institute for Life at Work, has been exploring team effectiveness since our paths first crossed in Philadelphia thirty years ago. After roles at General Mills and McKinsey &amp; Company, she dedicated herself to academia to further her research on leadership and the universal desire to love one's job. It turns out that strong social connections and support systems at work significantly enhance job satisfaction and reduce burnout. However, many workplaces lack these crucial components. Consequently, Connie has focused her efforts to provide organizations with solutions that enhance workplace team cohesion and output. She advocates for intentional steps to reduce loneliness and increase psychological safety. Connie has authored and co-authored numerous research papers, articles, book chapters and podcasts on these topics. Her contributions include a recent Harvard Business Review cover story titled ‘We’re Still Lonely at Work,’ co-authored with Sarah L. Wright. Please join me in welcoming Connie Noonan Hadley to the Work 20XX podcast. The effective adoption of new methods and technologies is crucial in today’s rapidly evolving world. The frequency and impact of external shocks seem to be escalating, with constant challenges since at least March 2020. Proactive measures to reduce loneliness and increase psychological safety within teams can build resilience, enhance innovation, and strengthen team cohesion. These steps are also effective in reducing burnout and attrition. Connie and I delve into the research to explore the actions leaders can take to improve performance in these essential areas. Connie is focused on solutions. YouTube - Click Here&nbsp; Transcript and Show Notes - Click Here&nbsp; &nbsp;

Connie Noonan Hadley: Loneliness, Psychological Safety, Team Effectiveness, AI | Work 20XX Ep33

Dominic Price returns to Work 20XX, this time from the floor of Atlassian’s Team ’25 conference in Anaheim. Dom shared his candor, introspection, experiences, and hopes on the back end of a busy week, in person, across a small high boy table, on far more than the future of work. Simultaneously tired out and fired up, it promises to take some fun and unexpected turns.&nbsp; Dominic has multiple frameworks, available to all, which can help all teams perform better. From the User Manual, to Working Agreements, the Personal Moral Inventory to the Modern Work Manifesto, think of them as intentional guide rails to prevent unnecessary friction and turbulence down the road when unfounded assumptions collide into behavior and attitude differences around specific actions. Sometimes resulting in intentional internal sabotage. Dom is more than playbooks. He leans into the learning attitude, and looking in for opportunities to have existing beliefs challenged and updated with new information, so we can evolve and progress, not get stuck.&nbsp; Beyond active listening, ask questions, be a catalyst, be curious, be explicit in your acceptance and actively seek out alternative views, approaches, and opinions. How would you approach this problem? What would you do differently? Be the catalyst to move the knowledge forward.&nbsp; Please join me in welcoming Dominic Price back to the Work 20XX podcast This time, live and in person, from Atlassian Team ‘25.&nbsp; Thank you Dom Editors Note: Recorded 2025-Apr-10, Anaheim Convention Center. My first solo onsite recording with some new gear. Missing my rock star production team.&nbsp; Special shout out to Rob Castaneda and Team ServiceRocket for sharing their booth to enable this recording. YouTube - Click Here&nbsp; Transcript and Show notes - Click Here&nbsp;

Dominic Price v2: Curiosity, Impact, Listen, Value | Work 20XX Ep38

Mark Cruth, Principal Modern Work Coach and Advocate at Atlassian, has been knee deep in the Atlassian system of work for years. A driving force behind Atlassian’s Team playbook,and a big fan of starting from templates, Mark has been helping organizations implement better ways of working.&nbsp;&nbsp; Such a treat to sit down with Mark at the Atlassian Team ‘25 event in Anaheim, California. He walked me though some of this foundational team effectiveness philosophies, starting with alignment around goal, clear working agreements, clear roles and responsibilities, and an emphasis on getting closer with the teams one step removed, upstream, and downstream, to stay aligned.&nbsp; Please join me in welcoming Mark Cruth to the Work 20XX podcast&nbsp; Let’s make things more explicit. More communication, fewer assumptions.&nbsp; Thanks again Mark. Editor's Note: Recorded 2025-Apr-10, Anaheim Convention Center. My first solo onsite recording with some new gear. Missing my rock star production team.&nbsp; Special shout out to Rob Castaneda and Team ServiceRocket for sharing their booth to enable this recording. YouTube - &nbsp;  &nbsp; Transcript and Show Notes - Click Here&nbsp;

Marc Cruth: Agreements, Alignment, Explicit, Foundations | Work 20XX Ep39

Jessica “JJ” Reeder was there, with Darren Murph, at GitLab, early pandemic, when suddenly the entire world was interested in their masterpiece, the GitLab Remote Work handbook. When the world was thrown into remote and distributed work over a weekend in Spring 2020, and answers to many of the questions were contained in the tens of thousands of words, and thousands of pages in the GitLab remote work playbook. As JJ recently reminded, that work started a decade ago. She and Darren are no longer at GitLab, and the Pandemic is 5 years removed and fading in the new rear view mirror. Good news, eyes on the future. The future is AI-powered. Good news, the same behaviors, attributes, and best practices that powered success in distributed teams, are the same required to increase team AI adoption. The long held dream of a high functioning organizational knowledge platform, is finally, almost here?&nbsp; Please join me in welcoming “JJ” Jessica Reeder to the Work 20XX podcast. JJ and team are implementing said knowledge platform in her new role at Upwork. As we discuss in this interview, it’s about the hard work, and everyone doing their part, that builds the buy in, and the data base, to dramatically improve the chances of success, wide spread adoption, and a significant reduction in the time spent searching for information. Thanks again, JJ. Editor’s Note: Recorded 2025-April-29 at the Running Remote conference in Austin, Texas. Special thanks to Liam, Egor, Ana, and the entire Running Remote team for collaborating with Work 20XX to capture these in-person interviews with the top minds shaping the future of work. YouTube - Click Here&nbsp; Transctipt and Show Notes - Click Here&nbsp;

“JJ” Jessica Reeder: Scaling Knowledge, Evolution, Operations | Work 20XX Ep40

Ryan Anderson and his global research team are spread across more than 20 countries, allowing them to study a wide variety of built environments, workplaces, homes, schools, and healthcare, not just remotely, but in person. That in-person presence is critical. It gives them the ability to feel what’s happening in different types of spaces, each designed around distinct objectives. Ryan also hosts one of the leading podcasts in the space, About Place—a true masterclass in all things design, workplace, and beyond. In fact, his podcast was one of my earliest and most valued resources as I dove into this community and topic. So it was a real pleasure to sit down in person at Running Remote 2025 in Austin. Ryan shares how experience-based design isn't just about furniture or aesthetics, it's about creating environments that support engagement, autonomy, and wellbeing.&nbsp; We explore the purpose behind workspace design, the data behind engaged teams, and the human factors that too often get overlooked. Ryan also talks about the role of choice and trust in workplace effectiveness, and why spaces that reflect organizational values are more important than ever. Please join me in welcoming Ryan Anderson back to the Work 20XX podcast. Recorded April 29, 2025 | Fair Market, Austin Thanks to Liam Martin, Egor Borushko, Ana Maria Bennett &amp; Team Running Remote YouTube -   &nbsp; Transcript and Show Notes - Click Here&nbsp;

Ryan Anderson v2: Support Rich Interpersonal Interactions | Work 20XX Ep41

Sacha Connor returns to Work 20XX and asks, how do you self advocate, make sure the right people see and are familiar with your accompaniments, skills, and potential, when the most important factor when being considered for that next promotion or fresh opportunity is an AI agent preparing a list of candidates for consideration. Are you on the agent’s radar? What digital persona is assembled by the AI after consuming the knowledge management system data, presentations, actions plans, meeting notes, agendas, project summaries, IMs, emails, meeting transcripts, and more digital exhaust? How does it compare to others? Please join me in welcoming Sacha Connor back to the Work 20XX podcast at Running Remote,&nbsp; As Founder and CEO of Virtual Work Insider, Sacha has long been a leading voice and resource for building distributed team success for years.&nbsp; In this episode, we explore how in today’s AI world, people must signal their value to not just their managers and people who make decisions, but the AI agents that create the nominations based on a wide swath of internal systems communications data.&nbsp; Recorded April 29, Fair Market, Austin Special Thanks to Liam Martin, Egor Borushko, Ana Maria Bennett &amp; Team Running Remote Sacha Connor v2: Self-Advocacy in the Age of AI | Work 20XX podcast with Jeff Frick Ep42 at Running Remote YouTube - Click Here&nbsp; Transcript and Show Notes - Episode Page - Click Here&nbsp;

Sacha Connor v2: Self-Advocacy in the Age of AI | Work 20XX Ep42

Brian Elliott returns to Work 20XX with a fresh lens on scaling distributed work, investing in people, and navigating the J-curve of technology adoption inside teams. Because what works for supporting distributed teams, works for increasing team AI adoption. Align on real goals, only three to five, and check in with tweet sized updates, once a week, on those three goals.&nbsp; Please join me in welcoming Brian Elliott back to the Work 20XX podcast from Running Remote. As co-founder of Future Forum, co-author of How the Future Works, and now with his new&nbsp; Newsletter, Work Forward, Brian is a data-filled champion of distributed teams years and years, long before Covid, before it was in fashion. He continues in that tradition with his latest, the Work Forward newsletter, chock-full-o case studies, research, and exercises to help you get more out of your team.&nbsp; He pulls from the best, including a heavy dose of Atlassian, PagerDuty, and Neiman Marcus. Recorded April 30, Fair Market, Austin Special thanks to Liam Martin, Egor Borushko, Ana Maria Bennett &amp; Team Running Remote Brian Elliott v2: Invest, J-Curve, Goals, Team | Work 20XX podcast with Jeff Frick Ep43 from Running Remote YouTube - Click Here&nbsp; Transcript and Show Notes - Click Here&nbsp;

Brian Elliott v3: Invest, J-Curve, Goals, Team | Work 20XX Ep43

Sophie Wade returns to Work 20XX with a powerful reminder, the future of work is digitalized, multi-gen, and human-first. And that’s not a typo, it is a process of work being broken down, and digitalized, and to quote Sophie, ‘the tech driven world and operations is changing how we work, not the other way around.” In person, from Running Remote in Austin, Sophie shares deep insights on how empathy, adaptability, and trust are reshaping workforce dynamics.&nbsp; Please join me in welcoming Sophie Wade back to the Work 20XX podcast from Running Remote. As founder of Flexcel Network, author of Empathy Works, host of the Transforming Work podcast, and creator of the Work in Progress Report newsletter, Sophie has been a relentless advocate for designing work experiences that prioritize empathy, people and performance. Literally hundreds of thousands have attended her LinkedIn Learning classes in pursuit of a more responsive, flexible, and inclusive workplace. And breaking news, she’s launching a new series of classes on Sophie Wade dot com this month. The first one, Selling with Empathy. Lots more in the show notes.&nbsp; Recorded April 30, Fair Market, Austin Special thanks to Liam Martin, Egor Borushko, Ana Maria Bennett &amp; Team Running Remote Sophie Wade v2: Digitalized Multi-Gen, What Is | Work 20XX podcast with Jeff Frick Ep44 from Running Remote YouTube - Click Here&nbsp; Transcript and Show Notes - Click Here&nbsp;

Sophie Wade v2: Digitalized, Multi-Gen, What Is | Work 20XX Ep44

Zach Boyette got a business class view of the world and decided to build a life, and company around the freedom to design one’s own life, not only for Zach the traveler, but all the employees, regardless of the design they choose, living anywhere in the world. As co-founder and CEO of Galactic Fed, Zach leads a 100% remote, 150-person global marketing agency. They designed the company from the bottom up around the principle of giving agency to employees to design they life they want to lead. At work, at home, and in their communities.&nbsp; Built on a foundation of documentation, writing things down, no single point of failure. They’ve developed blueprints to describe in detail how to do various projects, from kicking off a client engagement, to interviewing new candidates.&nbsp; And time together, the focus is on fun. Show and Tell, Games, and more. Since the work is digital, together time is used to strengthen the human connections.&nbsp; Please join me in welcoming Zach Boyette to the Work 20XX podcast. Where we’re reminded yet again, that it’s better to be one in a million, than one of a million.&nbsp; Thanks again Zach. Recorded 2025-April-29 at the Running Remote conference in Austin, Texas.&nbsp; Special thanks to Liam, Egor, Ana, and Team Running Remote. Zach Boyette: Remote, Design, Freedom, Games | Work 20XX podcast with Jeff Frick Ep46 from Running Remote YouTube - Click Here&nbsp; Transcript and Show Notes - Click Here&nbsp; &nbsp;

Zach Boyette: Remote, Design, Freedom, Games | Work 20XX Ep46

Mindy Honcoop helps people grow, one micro dose at a time. As the founder of Agile in HR and a seasoned people leader, Mindy brings a unique lens as her path started in the juvenile justice system, working with kids, and figuring out how happiness, and being one’s best self at work, contributed to a child’s well being.&nbsp; At Running Remote, Mindy emcee’d the outside stage for two days, absorbing insights, and sharing her own perspective on the evolving nature of leadership, work, and upskilling. In this episode, she shares how fractional roles work, her approach to growth and creating a people and skills roadmap, and then training her way out of the engagement, upskilling the internal team to take the business up a notch. Mindy has a laser focus on a market segment where she identified a gap she could fill. Micro dose change is just one secret she shared. Please join me in welcoming Mindy Honcoop to the Work 20XX podcast. Editor’s Note: Recorded 2025-April-30 at the Running Remote conference in Austin, Texas.&nbsp; Special thanks to Liam, Egor, Ana, and Team Running Remote. Mindy Honcoop: Fractional, Upskill, Micro dose Change | Work 20XX podcast with Jeff Frick Ep48 from Running Remote #MindyHoncoop #AgileHR #MicrodoseChange #Fractional #Upskill #Microdose #Change&nbsp; #FractionalLeadership #Upskilling #FutureOfWork #RemoteWork #PeopleOps #Digital #Distributed #Remote #Hybrid #Workplace #RunningRemote #LeadershipDevelopment #HumanCentered #WorkplaceTransformation #ContinuousImprovement #TeamCulture #Interview #Podcast #Work20XX YouTube&nbsp; - &nbsp;  &nbsp; Transcript and Show Notes - Click Here&nbsp; &nbsp; &nbsp;

Mindy Honcoop: Fractional, Upskill, Micro dose Change | Work 20XX Ep48

Melinda Stallings brings the power of positivity to the workplace and stage. Founder of The Positive Consultant and curator of DisruptHR Austin, Melinda promotes the “infinite power of positivity,” consulting with individual organizations and extending her reach as the force behind DisruptHR Austin, where she builds programs such as the 2025 theme, Envision, Empower, Elevate, helping people thrive in the workplace. I also learned about PechaKucha, a Japanese storytelling format built around the idea of “talk less, show more.” At DisruptHR, this translates into speakers having just 5 minutes, with 20 slides that auto-advance every 15 seconds. No stress there. With her focus on pausing, reflecting, reframing, and resetting, Melinda reminded me that there is usually a gift in the negative. You might not see it right away, but look no further than the Odyssean journey at the center of our best stories. There has to be some pain along the way. Please join me in welcoming Melinda Stallings to the Work 20XX Podcast. Editor’s Note: Recorded 2025-April-30 at the Running Remote conference in Austin, Texas. Special thanks to Liam, Egor, Ana, and Team Running Remote. Melinda Stallings: Positivity, PechaKucha, Gifts, Reset | Work 20XX podcast with Jeff Frick Ep53 from Running Remote #Positivity #Gifts #Reset #EmployeeExperience #FutureOfWork #Culture #HR #HumanCenteredLeadership #KindnessMatters #AustinTX #DisruptHR #Leadership #Digital #Distributed #Remote #Hybrid #FoW #MelindaStallings #PechaKucha #Podcast #RemoteWork&nbsp; #RunningRemote #Storytelling #TeamCulture #ThePositiveConsultant #Interview #Podcast #Work20XX &nbsp; YouTube - Click Here&nbsp; Transcript and Show Notes - Click Here&nbsp;

Jeff Frick

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