Name: Rethinking customer journeys with the next-generation operating model by McKinsey & Company
Duration: 24 min 29 s
Description: This operating model offers business leaders the opportunity for wins in customer experience, cost reduction, and prospects for growth.

Practical operational consult on the Use of DataAnalytics

organizational understanding of the service blueprint & flow chart, combined data points with index, with the aim of converting operating hours to service hours 🙌

3 hours set recorded live on level 2 of La Demence at Fuse club in Belgium, on Easter Sunday 2023, between 1:30 and 4:30 a.m.

DJ ELIAS @ LA DEMENCE - recorded live at the Easter edition 2023

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⇝ About The Artist ➤ NACH
Productor Mexicano, apasionado por la música y la energía.

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NACH l Love&Rave VOl.1 | By  @EPHIMERATulum ​

This operating model offers business leaders the opportunity for wins in customer experience, cost reduction, and prospects for growth.

Rethinking customer journeys with the next-generation operating model

McKinsey & Company's mission is to help leaders make distinctive, lasting, and substantial improvements in performance, and constantly build a great firm that attracts, develops, excites, and retains exceptional people. http://mckinsey.com

Rethinking customer journeys with the next-generation operating model

McKinsey & Company

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