Leaders Conference 21

Our guest today is Lee Holmes, CEO, Intensive Specialty Hospital of Shreveport and Bossier City, Louisiana. Lee’s here today to talk about cyberattacks and what practices can do to improve preparedness, enhance its defensive position, and mitigate financial risk.

Also, thanks to the Medical Practice Excellence: Leaders Conference and to Nuance for sponsoring this week’s show. 

Accelerate your path to medical practice leadership by joining us Oct. 23-27 in San Diego at the Medical Practice Excellence: Leaders Conference. Or join us for our Digital Experience (DX), Nov. 16-18. Visit www.MGMA.com/MPE21 and register today.

And visit www.nuance.com/DAX to sign up for a livestream demo and explore how DAX, Nuance’s ambient clinical intelligence solution, can transform your organization.

If you like the show, please rate and review it wherever you get your podcasts. If you have topics you’d like us to cover, or experts you’d like us to interview, email us at podcasts@mgma.com, or find us on Twitter at https://twitter.com/MGMAInsightsPod.  

MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams. 

Stay safe and thanks for listening.

Playing Defense: Keys to Stopping Major Cyberattacks in Your Practice

In this episode of the MGMA Insights podcast, we’re joined by Kristin Dufek, president of EUA, a leading architecture, interior design, and master planning firm located in Milwaukee. Kristin’s here today to talk about designing for patient access to improve the care experience.

Thanks to the MGMA Leaders Conference for sponsoring this week’s show. To accelerate your path to medical practice leadership, join us in San Diego October 24-27 at the Medical Practice Excellence Leaders Conference. Visit MGMA.com/MPE21 and register today.

If you like the show, please rate and review it wherever you get your podcasts. If you have topics you’d like us to cover or experts you’d like us to interview, email us at podcasts@mgma.com, or find us on Twitter at https://twitter.com/MGMAInsightsPod.  

MGMA Insights is presented by Decklan McGee, Rob Ketcham, and Daniel Williams. 

Stay safe and thanks for listening.

Designing for Patient Access to Improve the Care Experience

Our guest today is Amy Lafko, owner and principal, Cairn Consulting Solutions, LLC. Amy’s here today to talk about Productive Conflict: Getting to Better Outcomes Through Better Communication.

You can go to https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Famylafko.com%2Fbook-order%2F&data=04%7C01%7Cdwilliams%40mgma.com%7C6aa917727bd1488c58e408d955bca91b%7C105543933af84a26a3f7c5a86009ea7f%7C0%7C0%7C637635091939630956%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=PE2g8MWUehDILl2xAodd2OBqizhLQ%2FVthFQ3MMFOs74%3D&reserved=0 to pre-order Amy's new book.

Also, thanks to Allscripts and to MGMA Leaders Conference for sponsoring this week’s show.

Join us in San Diego October 24-27 at the Medical Practice Excellence Leaders Conference where you can hear Amy and other leading healthcare experts speak. Visit www.MGMA.com/MPE21 and register today.

Allscripts can help you reduce the cost of care while building a healthier community. Learn more at www.Allscripts.com.

If you like the show, please rate and review it wherever you get your podcasts. If you have topics you’d like us to cover or experts you’d like us to interview, email us at podcasts@mgma.com, or find us on Twitter at https://twitter.com/MGMAInsightsPod.  

MGMA Insights is presented by Decklan McGee, Rob Ketcham, and Daniel Williams.  

Stay safe and thanks for listening.

Productive Conflict: Getting to Better Outcomes Through Better Communication

Our guest today is Dr. Jeff Comer, PhD, MHA, FACHE.  He has spent 20 years as both an interim and permanent acute and behavioral hospital CEO. The hospitals have ranged from rural critical access hospitals to large urban facilities and have included non-profit, for-profit, and government-owned models.

Dr. Comer’s here today to talk about beating burnout for more effective leadership. He will be a featured speaker at MGMA's Medical Practice Excellence Leaders Conference. Go to www.mgma.com/mpe21 to learn more and to register today.

Thanks to Allscripts for sponsoring this week’s show. Allscripts can help you reduce the cost of care while building a healthier community. Learn more at www.allscripts.com.

If you like the show, please rate and review it wherever you get your podcasts. If you have topics you’d like us to cover or experts you’d like us to interview, email us at podcasts@mgma.com or find us on Twitter at https://twitter.com/MGMAInsightsPod.  

MGMA Insights is presented by Decklan McGee, Rob Ketcham, and Daniel Williams. 

Stay safe and thanks for listening.

#MPE21

Beating Burnout for More Effective Leadership

In this episode of the MGMA Insights podcast, we’re joined by Stephen Bekanich, MD, co-founder Iris Healthcare and Steve Wardle, MBA, chief executive officer, co-founder, Iris Healthcare. They’re here today to talk about Difficult Conversations: Four Key Results from Advance Care Planning.

Bekanich and Wardle will be featured speakers at MGMA's Medical Practice Excellence Leaders Conference. Go to www.mgma.com/mpe21 to learn more and to register today. 

Thanks to Allscripts for sponsoring this week’s show. Allscripts can help you reduce the cost of care while building a healthier community. Learn more at www.allscripts.com. 

If you like the show, please rate and review it wherever you get your podcasts. If you have topics you’d like us to cover or experts you’d like us to interview, email us at podcasts@mgma.com or find us on Twitter at twitter.com/MGMAInsightsPod.

MGMA Insights is presented by Decklan McGee, Rob Ketcham and I’m Daniel Williams.  

Stay safe and thanks for listening.

Difficult Conversations: 4 Key Results from Advance Care Planning

In this episode of the MGMA Insights podcast, we’re joined by Dr. Prasanthi Reddy, owner of Rainbow Pediatric Center in Jacksonville, FL. Dr. Reddy is here today to talk about key strategies to create better patient outreach and patient communication in your medical practice.
 
To hear more thought leadership on patient engagement, consider attending MGMA's Medical Practice Excellence Leaders Conference in San Diego October 24-27. Go to www.mgma.com/mpe21 to learn more and to register today. 

Also, thanks to eClinicalWorks for sponsoring this week’s show. eClinicalWorks has a single focus — providing its customers with secure, cloud-based solutions to their healthcare IT needs. Visit www.eClinicalWorks.com to learn more. 

If you like the show, please rate and review it wherever you get your podcasts. If you have topics you’d like us to cover or experts you’d like us to interview, email us at podcasts@mgma.com or find us on Twitter at twitter.com/MGMAInsightsPod. 

MGMA Insights is presented by Decklan McGee, Rob Ketcham, and Daniel Williams.

Stay safe and thanks for listening.

How to Develop Better Patient Outreach and Patient Communication in Your Medical Practice

In this episode of the MGMA Insights podcast, we’re joined by Susan Childs, founder and president of Evolution Healthcare Consulting. Susan is here today to talk about how healthcare leaders can affirm and balance their medical practice by accessing emotional intelligence. You can learn more from Susan and purchase her books at https://evohcc.com.

Susan will be a featured speaker at MGMA's Medical Practice Excellence Leaders Conference. Go to www.mgma.com/mpe21 to learn more and to register today. 

Thanks to Allscripts for sponsoring this week’s show. Allscripts can help you reduce the cost of care while building a healthier community. Learn more at www.allscripts.com. 

If you like the show, please rate and review it wherever you get your podcasts. If you have topics you’d like us to cover or experts you’d like us to interview, email us at podcasts@mgma.com or find us on Twitter at twitter.com/MGMAInsightsPod.

MGMA Insights is presented by Decklan McGee, Rob Ketcham and I’m Daniel Williams.  

Stay safe and thanks for listening.

Affirm and Balance Your Practice Through Emotional Intelligence

In this episode of the MGMA Insights podcast, we’re joined by Kristin Baird, RN, BSN, MHA, president and chief executive officer, Baird Group. Kristin is here today to talk about the true cost of turnover and what can be done to retain your existing staff by keeping them engaged and invested in the organization.  

Kris will be a featured speaker at MGMA's Medical Practice Excellence Leaders Conference. Go to www.mgma.com/mpe21 to learn more and to register today. 

Thanks to Allscripts for sponsoring this week’s show. Allscripts can help you reduce the cost of care while building a healthier community. Learn more at www.allscripts.com. 

If you like the show, please rate and review it wherever you get your podcasts. If you have topics you’d like us to cover or experts you’d like us to interview, email us at podcasts@mgma.com or find us on Twitter at twitter.com/MGMAInsightsPod. 

MGMA Insights is presented by Decklan McGee, Rob Ketcham, and Daniel Williams.  

Stay safe and thanks for listening.

Be the Leader Nobody Wants to Leave

In this episode of the MGMA Insights podcast, we’re joined by Shane Jackson, president of Jackson Healthcare (https://jacksonhealthcare.com/). Shane is here today to talk about how leaders can learn to cultivate and articulate not only their own values and beliefs but those of the group they are leading as a means to shape their organization's distinct culture.

Shane will be a featured speaker at MGMA's Medical Practice Excellence Leaders Conference. Go to www.mgma.com/mpe21 to learn more and to register today. 

Thanks to Allscripts for sponsoring this week’s show. Allscripts can help you reduce the cost of care while building a healthier community. Learn more at www.allscripts.com. 

If you like the show, please rate and review it wherever you get your podcasts. If you have topics you’d like us to cover or experts you’d like us to interview, email us at podcasts@mgma.com or find us on Twitter at twitter.com/MGMAInsightsPod. 

MGMA Insights is presented by Decklan McGee, Rob Ketcham, and Daniel Williams.  

Stay safe and thanks for listening.

Workplace Culture and Leadership in Unprecedented Times

In this episode of the MGMA Insights podcast, we’re joined by Shola Richards (https://www.linkedin.com/in/sholarichards), founder and CEO at Go Together Global (https://sholarichards.com/insights/). Shola is here today to talk about how healthcare leaders can create successful strategies to strengthen team cohesion and togetherness.

Shola will be the opening general session speaker at MGMA's Medical Practice Excellence Leaders Conference Sunday, October 24. Go to www.mgma.com/mpe21 to learn more and to register today.

Thanks to Nuance for sponsoring this week’s show. Visit nuance.com/dax to sign up for a livestream demo and explore how DAX, Nuance’s ambient clinical intelligence solution, can transform your organization.

If you like the show, please rate and review it wherever you get your podcasts. If you have topics you’d like us to cover or experts you’d like us to interview, email us at podcasts@mgma.com or find us on Twitter at twitter.com/MGMAInsightsPod. 

MGMA Insights is presented by Decklan McGee, Rob Ketcham, and Daniel Williams.  

Stay safe and thanks for listening.

Practical Strategies to Build More Cohesive, Collaborative and Compassionate Teams

In this episode of the MGMA Insights podcast, we’re joined by Kimberly A. Bass (https://www.cooperhealth.org/about-us/cooper-executive-leadership/kimberly-bass), vice president, ambulatory operations, Cooper University Health Care and Linda Valenti, RN, BSN, MSN/MBA, associate vice president, ambulatory operations, Cooper University Health Care (https://www.cooperhealth.org). They’re here today to talk about how to achieve better organizational outcomes through highly engaged teams.

Kim and Linda are also featured speakers at MGMA's Medical Practice Excellence Leaders Conference Sunday, October 24. Go to www.mgma.com/mpe21 to learn more and to register today. 

Thanks to 100Plus for sponsoring this week’s show. On October 5 enjoy their free upcoming webinar. “A.I. and Remote Patient Monitoring Together: Improving Patient Outcomes and Increasing Practice Revenue” will teach you how to get paid for what you already do and how to add a significant revenue stream while improving your patient outcomes. The webinar will award continuing education credit. Register now at mgma.com/patient.

If you like the show, please rate and review it wherever you get your podcasts. If you have topics you’d like us to cover or experts you’d like us to interview, email us at podcasts@mgma.com or find us on Twitter at twitter.com/MGMAInsightsPod. 

MGMA Insights is presented by Decklan McGee, Rob Ketcham, and  Daniel Williams.  

Stay safe and thanks for listening.

Engaging Employees During a Time of Crisis

In this episode of the MGMA Insights podcast, we’re joined by Tom Vogel (https://www.linkedin.com/in/tom-vogel-2911682/), Clinics Business Lead at Deputy (https://www.deputy.com/industry/healthcare), an industry leader in all-in-one workforce management offering solutions that simplify employee scheduling, timesheets, tasking, and communication.

You can hear Tom speak on automating your practice in a free educational webinar on Tuesday, October 19. Go to https://www.mgma.com/events/using-technology-to-automate-your-practice-and-cre to register today.  

For more information on the case studies Tom mentioned, go to www.deputy.com/clinics.

Also, thanks to MDVIP and to CareCloud for sponsoring this week’s show. 

 

CareCloud’s free revenue cycle assessment uncovers billing mistakes, so you can see how to claim every last dollar. Get your free assessment by visiting carecloud.com/assessment. 

In the October 13 free webinar, Boost Satisfaction and Revenue with an Innovative Primary Care Model, learn how MDVIP-affiliated practices achieved unparalleled satisfaction while generating healthy returns by meeting the changing needs of patients. Go to www.mgma.com/events to register today.

Also, accelerate your path to medical practice leadership by joining us in San Diego October 24-27 at the Medical Practice Excellence Leaders Conference. Visit www.MGMA.com/MPE21 and register today! 

If you like the show, please rate and review it wherever you get your podcasts. If you have topics you’d like us to cover or experts you’d like us to interview, email us at podcasts@mgma.com or find us on Twitter at twitter.com/MGMAInsightsPod. 

MGMA Insights is presented by Decklan McGee, Rob Ketcham, and  Daniel Williams.  


Stay safe and thanks for listening.

Using Technology to Address and Optimize the Shift Worker Economy

In this episode of the MGMA Insights podcast, we’re joined by Erica Dhawan (https://ericadhawan.com). Erica is an award-winning keynote speaker and author who has studied human innovation and collaboration for over fifteen years and has written two books on collaboration, communication, and teamwork.

You can hear Erica speak on connectional intelligence at MGMA’s Medical Practice Excellence Leaders Conference Monday, October 25. Go to www.mgma.com/MPE21 to register today.

Thanks to MDVIP and to CareCloud for sponsoring this week’s show. 

CareCloud’s free revenue cycle assessment uncovers billing mistakes, so you can see how to claim every last dollar. Get your free assessment by visiting www.carecloud.com/assessment. 

MDVIP’s fee-based wellness program provides a better, more personalized primary care experience for patients and physicians alike while providing consistent, stable revenue to your practice. Learn how your group can increase patient satisfaction and loyalty by visiting www.mdvip.com/patientloyalty.

If you like the show, please rate and review it wherever you get your podcasts. If you have topics you’d like us to cover or experts you’d like us to interview, email us at podcasts@mgma.com, or find us on Twitter at https://twitter.com/MGMAInsightsPod.  

MGMA Insights is presented by Decklan McGee, Rob Ketcham, and Daniel Williams. 

Stay safe and thanks for listening.

Medical Practice Insights: Getting Big Things Done Through the Power of Connectional Intelligence

In this episode of the MGMA Week in Review podcast, we feature articles on physician burnout, regulatory news impacting medical practices, and returning to in-person events, in this case, the Medical Practice Excellence Leaders Conference in San Diego.

Sources in this episode:

https://www.mgma.com/data/data-stories/even-as-covid-19-pandemic-eases,-a-physician-burno

https://mgma.com/resources/government-programs/mgma-annual-regulatory-burden-report-2021

https://mgma.com/events/medical-practice-excellence-leaders-conference/registration

Additional resources: 

To keep up with the latest healthcare legislation, visit mgma.com/advocacy. 

If you want to become part of the discussion, join the MGMA STAT panel by texting “stat” to 33550. 

Keep up with the latest industry news by subscribing to the MGMA Insights Newsletter at mgma.com/insightsnewsletter. 

If you have a story you want to share with us, email us at podcasts@mgma.com. 

Have a great weekend!

MGMA Week in Review: Physician Burnout, Federal Regulations and #MPE21

In this episode of the MGMA Insights podcast, we’re joined by Jessica Ellis-Wilson (https://www.linkedin.com/in/jessicaelliswilson). Jessica is a CMPE, as well as a consultant, speaker, and coach who has found through research that "Many of our daily pain points like isolation, societal disparities and inequities, and systemic bias can be assuaged – if not eliminated – by embracing empathy, compassion, and kindness for ourselves and those around us."

Resources for this episode:

•	Compassionomics (https://www.compassionomics.com/) by Stephen Trzeciak and Anthony Mazzarelli 
•	The Empathy Effect (https://empathetics.com/the-empathy-effect/) by Helen Riess
•	Blind Spot: Hidden Biases of Good People (https://www.amazon.com/Blindspot-Hidden-Biases-Good-People/dp/0345528433/) by Mahzarin Banaji and Anthony Greenwald
• Jessica Ellis-Wilson's website: (https://www.pmalconsulting.com/)

Sponsors:

Thanks to MDVIP and to CareCloud for sponsoring this week’s show.

CareCloud’s free revenue cycle assessment uncovers billing mistakes, so you can see how to claim every last dollar. Get your free assessment by visiting carecloud.com/assessment.

MDVIP’s fee-based wellness program provides a better, more personalized primary care experience for patients and physicians alike while providing consistent, stable revenue to your practice. Learn how your group can increase patient satisfaction and loyalty by visiting mdvip.com/patientloyalty

If you like the show, please rate and review it wherever you get your podcasts. If you have topics you’d like us to cover or experts you’d like us to interview, email us at podcasts@mgma.com or find us on Twitter at twitter.com/MGMAInsightsPod.

MGMA Insights is presented by Decklan McGee, Rob Ketcham, and Daniel Williams.

Stay safe and thanks for listening.

Healing Healthcare Through Empathy, Compassion and Kindness

In this episode of the MGMA Insights podcast, we welcome Tony Stajduhar (https://www.linkedin.com/in/tony-stajduhar/), president of Jackson Physician Search (https://www.jacksonphysiciansearch.com/). Tony recently spoke at MGMA's Leaders Conference DX on the topic of physician succession planning. This episode is recorded live from the DX conference.

Research paper on physician succession planning: https://www.jacksonphysiciansearch.com/jackson-physician-search-and-mgma-release-new-study-getting-ahead-of-physician-turnover/

Sponsors:

Thanks to MDVIP and to CareCloud for sponsoring this week’s show.

CareCloud’s free revenue cycle assessment uncovers billing mistakes, so you can see how to claim every last dollar. Get your free assessment by visiting carecloud.com/assessment.

MDVIP’s fee-based wellness program provides a better, more personalized primary care experience for patients and physicians alike. Learn how your group can increase patient satisfaction and loyalty by visiting mdvip.com/patientloyalty.

If you like the show, please rate and review it wherever you get your podcasts. If you have topics you’d like us to cover or experts you’d like us to interview, email us at podcasts@mgma.com or find us on Twitter at twitter.com/MGMAInsightsPod.

MGMA Insights is presented by Decklan McGee, Rob Ketcham, and Daniel Williams.

Stay safe and thanks for listening.

Successfully Navigating Physician Succession Planning

Medical Group Management Association (MGMA) equips practice administrators and executives with the knowledge and tools to head high-performance physician group practices in a complex and evolving healthcare environment.