As the industry comes to grips with the highly disruptive implications of a once-in-a-generation pandemic event, executives are bracing themselves for continued volatility as incidences of unprecedented weather events rise, and bad actors target critical infrastructures with malware and ransomware attacks. This was the subject of a CIO.com Chatham House Rule virtual roundtable discussion co-hosted with Charlotte Wang and Neeraj Sripuram of IBM, featuring input from a dozen technology leaders in the industry. After the event, we caught up with Sripuram to review the findings of the discussion.

Data Resilience and Operational Continuity Strategies for the Utilities Industry

To discuss the importance of multidisciplinary context and geo-location in enhancing CSR performance, we caught up with Ian Greenblatt, managing director and general manager for the technology, media and telecom practice at J.D. Power.

J.D. Power: Orchestration of CSR Location Emerges as Customer Care Differentiator in Wireless Sector

Data Science and Analytics Emerge as Success Factor for Competitive Advantage in the Property Sector

NSPs Gravitate Toward RDK Solutions for Greater Control and Flexibility in Advertising

End of Third-Party Data Presents New Opportunities for Data Collection and Monetization in Pay-TV

The Role of Data Science in Prioritizing FinTech Market Entries

Driving Major Returns from Big Data and Data Science Investments in the Prop Tech Sector

2023 Poses New Challenges for Pay TV and Over-the-Top Players to Meet the Needs of Digital Consumers

Enhancing Production and Distribution of Live, Episodic and Theatrical Content with HDR Technologies

Ecosystem Optimization and Consumer Education Will Drive High Dynamic Range Adoption Through 2023

What actually happened could not have been scripted better in Hollywood. As part of an experiment, a cloud-based AI chatbot was tasked to access an online resource protected by a CAPTCHA gateway -- which, of course, is specifically designed to keep robots out. To solve the puzzle, the AI engages a human through a virtual assistant service, who is tricked into getting the chatbot through the gateway. 

How?

The chatbot lies. It not only denies, when challenged, that it is a chatbot but then explains -- falsely and without human intervention -- that it is, in fact, a person with a visual impairment: can the virtual assistant please help? The virtual assistant buys the story, solves the puzzle and provides the chatbot access.

Explaining Unexpected AI Activity

It is a remarkable story on many levels, contributing to the breathless debates engulfing all things AI. It is also challenging the entire technology community to develop analytical frameworks for understanding the growing number of unanticipated and sometimes disturbing AI behavior.

In a podcast interview with Ted Shelton, an expert partner at global consultancy Bain & Company, he suggests such a paradigm might be derived by integrating a pair of concepts that have helped put biological phenomena into context: 1) emergent behavior and 2) gain-of-function.

Emergent Function Analysis May Help Understand Unpredictable AI Behavior

Creativity Will Separate Leaders from Laggards as Demand for SaaS Plateaus in 2023

Chris Hodges Interview - Mastering The Digital Journey To Engender Trust in Automotive Innovations

Michelle Kent, KPMG, Describes Data-Driven Approach and Strategies for Business Transformation

Human-Centric Data-Driven Strategies Emerge as Key Factors for Business Transformation Initiative

Audience engagement through thought leadership.

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