UX Interview

1.	How much time did you spend riding the Metro bus last week? 
- Last week it was about two hours but usually it would be about four hours.

2.	What do you like the most about using Metro Bus? 
- I can go anywhere, anytime I want. 

3.	How do you usually spend time when you are on the bus? 
- I read, listen to music, or do homework.

4.	What do you do when you have to wait for your bus?
- I would do my homework or just stand waiting.

5.	Did you ever take the wrong Bus? (If yes - Why do you think it happened? If No - How do you know it is right route?) 
- No. 
- I usually use Google maps to help me know where I am going.

6.	If the bus were empty which seat would be your first choice? Why?
 - I would choose the double seats (regular seats) that face forward because it is easier for me to look around to see where am I.
7.	Describe your worst / the most frustrating experience with Metro Bus system. 
 - The worst would be when I had to wait at the bus stop for an hour under the rain, the bus was 40 minutes late.

8.	What will be your first advice to the person who has never used Seattle Metro Bus, before his/ her first trip?
-  I would advise to look at the map or online and decide where you want to go and where are the bus stops located. This knowledge will make the trip easier and less intimidating.

Warp-up:
 -  If you’d have an opportunity to change just one thing about Metro Bus to make your overall experience more enjoyable, what it would be? Why? 
- I would want to have seats at all the bus stops. Since I have a heavy school bag my back hurts after standing for 20 minutes.

Thank you very much for your time! Do you have any questions for me? 
 - No.


Nadili