Neal Shact interviews Christopher Comai, Director Cognizant Customer Solutions Practice at Cognizant Technology Solutions

SAP Radio:  Harnessing Your Entire Organization to Provide Customer Service

Coffee Break with Game-Changers, presented by SAP.  Topics include, Who’s minding your call center right now? You’d better know who. Because they alone are responsible for the instant opinion a caller forms about your entire company. Are your agents generating rolls of thunder or applause for you? 

The experts speak. Dennis Goodhart, IP Network Consulting, 
Neal Shact, CommuniTech and Jim Goldfinger, SAP.



i

Your Call Center & CRM: The Face Your Customer Sees First

Presented by Tony Fassette, Global Vice President, SAP Contact Center; and Omer Minkara, Research Director, Contact Center & Customer Experience Management, Aberdeen Group . According to Aberdeen research, companies can improve customer loyalty, increase customer lifetime value and save costs by integrating contact center within the omni-channel customer engagement approach.

CommuniTech Services