Complaint ID: AUG/5220, AUG/8748

After this call, my complaints were closed by fruad MTS INDIA

From day one with video to text, with email to social media, I repeatedly saying only ONE thing that DEVICE IS REBOOTING on short sessions at every place (Delhi, Gurgaon, Faridabad), at every mode (AC Adapter mode Laptop USB mode, Car USB mode, Powerbank USB mode) which is making the device un-usable. I repeatedly said that THERE IS NO ISSUE RELATED TO CONNECTIVITY BUT THE HARDWARE DEVICE and obviously during those short 30-60 seconds sessions, when it works , it would consume data as clearly shown in the video as well. But 30 seconds sessions and then breaking of connection is USELESS for any practical purpose. But the customer care closed my complaint number AUG/5220 (mailed on August 5, 2015, complaint registered on August 8,2015) without resolving without customer confirmation on August 11, 2015 saying that your account shows that you consumed data so the Datacard is working and there is no issue. I escalated to appellate, protested over social media against it and even specifically asked NOT TO CLOSE the complaint yet brazenly the same was not done and new complaint ID AUG/ 8748 was registered on August 14, 2015 because MAKING ASS OUT OF CUSTOMERS seems to be the practice of MTS CUSTOMER CARE.

Issue is shown in details in the below two given videos
https://www.youtube.com/watch?v=CXozL8RBCyw
https://www.youtube.com/watch?v=0n3kt8iyWmc


MTS Customer Care recording - August 11, 2015 - 09.25 AM

Complaint ID: AUG/5220, AUG/8748

After this call, my complaints were closed by fruad MTS INDIA

From day one with video to text, with email to social media, I repeatedly saying only ONE thing that DEVICE IS REBOOTING on short sessions at every place (Delhi, Gurgaon, Faridabad), at every mode (AC Adapter mode Laptop USB mode, Car USB mode, Powerbank USB mode) which is making the device un-usable. I repeatedly said that THERE IS NO ISSUE RELATED TO CONNECTIVITY BUT THE HARDWARE DEVICE and obviously during those short 30-60 seconds sessions, when it works , it would consume data as clearly shown in the video as well. But 30 seconds sessions and then breaking of connection is USELESS for any practical purpose. But the customer care closed my complaint number AUG/5220 (mailed on August 5, 2015, complaint registered on August 8,2015) without resolving without customer confirmation on August 11, 2015 saying that your account shows that you consumed data so the Datacard is working and there is no issue. I escalated to appellate, protested over social media against it and even specifically asked NOT TO CLOSE the complaint yet brazenly the same was not done and new complaint ID AUG/ 8748 was registered on August 14, 2015 because MAKING ASS OUT OF CUSTOMERS seems to be the practice of MTS CUSTOMER CARE.

Issue is shown in details in the below two given videos
www.youtube.com/watch?v=CXozL8RBCyw
www.youtube.com/watch?v=0n3kt8iyWmc

NitishKumar