Name: Michael Schneider, Rachel Law, and Alyx Baldwin on Customer Service With Bots by O'Reilly Radar in O'Reilly Bots Podcast
Duration: 57 min 2 s
Description: Customer service is a key application for bots—one of the first that we think of when we imagine a world full of AI-enabled conversational interfaces. In this episode of the O’Reilly Bots podcast, Pete Skomoroch and I talk with the founders of two companies that have developed bots to help consumers and companies talk to each other.

O'Reilly Bots Podcast

If competition is an extreme sport, then Amazon is winning. Journalist Brad Stone examines the relentless entrepreneur Jeff Bezos and his company.

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Credits
Today’s show featured Andreas M. Antonopoulos, Jonathan Mohan, Stephanie Murphy and Adam B. Levine, with editing by Adam B. Levine and music by Gurtybeats.com. Our episode art is a picture provided by The New York Public Library, modified by "Speaking of Bitcoin."
Any questions or comments? Send us an email at adam@speakingofbitcoin.show

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Customer service is a key application for bots—one of the first that we think of when we imagine a world full of AI-enabled conversational interfaces. In this episode of the O’Reilly Bots podcast, Pete Skomoroch and I talk with the founders of two companies that have developed bots to help consumers and companies talk to each other.

Michael Schneider, Rachel Law, and Alyx Baldwin on Customer Service With Bots

BLOOD

In this episode of the O’Reilly Bots Podcast, I speak with Tom Coates, co-founder of Thington, a service layer for the Internet of Things. Thington provides a conversational, messaging-like interface for controlling devices like lights and thermostats, but it’s also conversational at a deeper level: its very architecture treats the interactions between different devices like a conversation, allowing devices to make announcements to any other device that cares to listen.

Tom Coates on Conversational Devices

In this episode of the O’Reilly Bots Podcast, I talk about deep learning at the extremes of scale and computing power with Prabhat, who leads the data and analytics group at Lawrence Berkeley National Laboratory’s supercomputing center. If you’re working on commercial AI, it’s worth glancing across the divide at scientific AI.

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In this episode of the Bots Podcast, we peer into the giant companies that are beginning to adopt messaging and bots. My guest is Tom Hadfield, founder of Message.io, a service that syndicates bots across many different messaging platforms.

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In this episode of the Bots Podcast, Chris Messina and I reflect on what Facebook has become, the role that it now plays in our lives, and what it all means for developers. We recorded this discussion shortly after attending Facebook’s F8 Developer Conference in San Jose.

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In this episode of the O’Reilly Bots Podcast, Pete Skomoroch and I talk to Jason Laska and Michael Akilian of Clara Labs, creator of a virtual assistant—Clara—that schedules meetings and interacts in natural language through email.

E-mail is, to me, a highly promising (and somewhat underrated) venue for bots. Messaging is growing quickly, but e-mail is still the standard way to communicate within businesses and especially between businesses. E-mail conventions are somewhat standardized, and much of it is highly routinized—automatically generated reports, receipts, etc.—so it’s ripe for automation.

Laska, who leads the machine learning efforts at Clara Labs, and Akilian, the company’s co-founder and CTO, talk about the reality of developing an AI-driven product, and explain Clara’s human-in-the-loop system. “People are still there to do some of the most challenging aspects of this work, and that’s exactly what you want to use people for,” says Laska.

Jason Laska and Michael Akilian on Scheduling Bots

L'humour est partout, l'humour fait vendre, pourtant le rire au lit passe souvent pour une mauvaise nouvelle. Nous sommes sérieux comme des papes. Nous avons la trouille que ce rire soit un jugement. Nous nous demandons si l'expression "femme qui rit, à moitié dans ton lit" ne recouvre pas un énorme malentendu : et si cette femme qui rit, au lieu d'entrer dans notre lit... était occupée à en sortir ?
A retrouver aussi sur la chaîne Youtube ARTE Radio .

Enregistrements : avril 18 - Mise en ondes & mix : Arnaud Forest - Texte & voix : Maïa Mazaurette - Illustration :  Sjoerd van Leeuwen

Sex and sounds (n°27) : Rire au lit

Guess Who

O'Reilly Media spreads the knowledge of innovators. At O’Reilly, a big part of our business is paying attention to what’s new and interesting in the world of technology. We have a pretty good record at having anticipated some of the big technology developments in recent history. For instance, we launched the first commercial Web site, GNN, in 1993; we organized the meeting at which the term “open source” was first adopted; we were early investors in Blogger, which helped launch the blogging revolution; and more recently, our Web 2.0 conference launched a world-wide meme. We call this predictive sense the “O’Reilly Radar.” And while we’re certainly not always right, we are, at least, good at making interesting guesses.

Our methodology is simple: we draw from the wisdom of the alpha geeks in our midst, paying attention to what’s interesting to them, amplifying these weak signals, and seeing where they fit into the innovation ecology. Add to that the original research conducted by our Research team, and you start to get a good picture of what the technology world is thinking about.

Michael Schneider, Rachel Law, and Alyx Baldwin on Customer Service With Bots

O'Reilly Radar

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