In our 100th episode of the Pharmacy View Podcast, host Scott Carpenter, EVBC, interviews Michael Beck, Director of Med-ID for Australia and New Zealand. Michael shares their entrepreneurial journey from small business beginnings to spearheading innovation in the Pharmacy industry with SynMed robots. Join the two as they explore the transformative impact of automation and the future of medication safety and pharmacy operations.

Michael recounts their early career in small business and retail before transitioning into medical radiation technology, where they played a pivotal role in the digital transformation of medical imaging. This journey eventually led Michael into the Pharmacy sector, where they pioneered the deployment of SynMed robots for medication packing. They highlight their collaboration with Lucy Walker, marking the first SynMed implementation in an Australian Pharmacy.

Scott and Michael further explore their efforts to revolutionize medication safety and Pharmacy operations. Michael discusses their partnership with Dr. Paul Gooden and the establishment of Med-ID, detailing their journey from conceptualization to navigating challenges like the COVID-19 pandemic. Despite obstacles, they successfully introduced SynMed robots across Australian Pharmacies, scaling their business significantly and eventually merging with BD Rowa to form BD Rowa SynMed.

The conversation shifts to the innovative aspects of SynMed technology, emphasizing its robust design with metal components and advanced pick-and-place mechanisms for precise and rapid medication packaging. Michael underscores SynMed's role in not only solving logistical challenges but also enhancing Pharmacy revenue streams through efficient service delivery. They highlight SynMed's seamless integration with major software systems and the support received from pioneers in Australian medication packing.

Scott reflects on his extensive tenure in the Pharmacy industry, focusing on the evolving landscape and the importance of customer relationships, particularly in aged care settings. Michael expands on the strategic implications of robotics and automation in pharmacies, advocating for models like the hub and spoke system to optimize efficiency and customer engagement. They conclude with a discussion on community engagement, emphasizing how Pharmacies can meet the growing demand for healthcare services among aging populations by offering enhanced, frequent services like health checks and consultations.

Overall, Scott and Michael underscore the transformative impact of automation on Pharmacy operations, envisioning a future where technological advancements not only streamline processes but also elevate patient care and business sustainability in the healthcare sector.

EP 100 - Pharmacy View Podcast - Pioneering Pharmacy Tech: Michael Beck's Journey with SynMed

Welcome to a special episode of the Pharmacy Podcast, a stream of Pharmacy View Podcast that provides regular interviews with Pharmacy leaders, entrepreneurs, and members of The Independent Pharmacies of Australia Group (IPA).  Today, we have a unique treat for our listeners as guest host Andrew Pattinson steps in. Andrew is the Chief Innovation Officer at The Independent Pharmacies of Australia Group (IPA), and for this special episode, he is joined by Kos Sclavos AM, the Past National President of The Pharmacy Guild of Australia. Together, they dive deep into the strategies and innovations shaping the future of Pharmacy in Australia. This insightful discussion covers everything from the latest 8CPA to the importance of strategic investments and the evolving role of Pharmacists in community care. Stay tuned for an episode packed with valuable insights and expert advice!

Pharmacy Podcast - Ep 4-Community Pharmacies' Vision with Kos Sclavos: Proactive Health, 8CPA & Care

In this episode of the Pharmacy View Podcast’s Rx to Riches stream, international host Michael Alexander, a Pharmacist, entrepreneur, digital health enthusiast, Co-Founder of Audirie, and the Regional Vice-President of Health Plans at Omada Health, interviews Kerri Barwick, GM of Education & Training at the Pharmaceutical Society of Australia (PSA). Kerri shares their unique journey from business studies to Pharmacy, highlighting their innovative approach to training and the evolving role of Pharmacists. Tune in for an inspiring discussion on overcoming industry challenges and the exciting future of Pharmacy.

Kerri shares their inspiring journey into the Pharmacy profession, starting as a casual Pharmacy Assistant in high school. Initially pursuing a business degree, Kerri found themselves drawn back to Pharmacy roles, eventually deciding to study Pharmacy while raising young children. This blend of business acumen and Pharmacy skills has enabled Kerri to create innovative training programs at PSA, leading to rapid career advancement into their current leadership role.

Kerri discusses how their unique career path has influenced their approach to Pharmacy. Unlike many who transition from Pharmacy to business studies, Kerri's journey began with a business degree. This provided them with a distinct perspective on the importance of business skills in Pharmacy. Kerri underscores the support banner groups offer to Pharmacists in areas like marketing and business management, although they believe more can be done to enhance Pharmacists' understanding of customer relationships and long-term business value.

In their role at PSA, Kerri oversees a wide range of responsibilities, emphasizing the importance of teamwork and collaboration. They manage the organization of major conferences like PSA-24, various educational workshops, and qualifications such as the Diploma of Leadership Management. Additionally, Kerri oversees CPD products and new credentials like Pharmacist Prescribing. Building relationships through meetings with partners, universities, and internal teams is crucial to achieving the department's goals, according to Kerri.

Kerri highlights the significant challenges faced by Pharmacists, including time constraints and workforce shortages, especially in rural and remote areas. They emphasize the need for flexible training programs that can be accessed anytime and anywhere to accommodate these challenges. Despite the increasing demand for Pharmacists due to expanded roles like immunization and aged care, the profession often struggles with recognition and respect. Nonetheless, Kerri remains optimistic about the positive changes and increased authority Pharmacists are beginning to experience.

Kerri further discusses the complexities of training Pharmacy professionals in a demanding work environment, stressing the importance of balancing work and continuing education. They note the debate over the necessary training for Pharmacists to prescribe medications, pointing out that many Pharmacists already possess the required competencies. The competency framework helps identify training gaps, and Kerri stresses the importance of professional judgment and CPD in addressing these gaps. While acknowledging the differing views on training requirements, Kerri is hopeful about the evolving role of Pharmacists and the exciting opportunities on the horizon. 

Note: This insightful discussion is part one of the episode, with the second part to be released next week.

EP 101 - Pharmacy View Podcast - Evolving Roles: How Pharmacists are Meeting New Challenges

In this episode of the Pharmacy View Podcast’s Rx to Riches stream, international host Michael Alexander, a Pharmacist, entrepreneur, digital health enthusiast, Co-Founder of Audirie, and the Regional Vice-President of Health Plans at Omada Health, interviews Kerri Barwick, GM of Education & Training at the Pharmaceutical Society of Australia (PSA). In this episode, Kerri sheds light on the revolutionary AI-powered training simulation platform Audirie and its transformative impact on Pharmacy education. This episode delves into the journey of integrating AI into training, the challenges faced, and the remarkable benefits observed, offering listeners a glimpse into the future of Pharmacy training and education. Join us as we explore how Audirie is setting new standards in the industry and hear Kerri’s insights on the upcoming PSA National Conference and its focus on "Pathways to Progress."

Kerri delves into the innovative launch of Audirie, an AI-powered training simulation platform designed to enhance performance evidence in Community Pharmacy Training. This world-first initiative allows for realistic customer interactions, surpassing traditional methods like written evidence and phone simulations. It not only meets compliance requirements but also offers invaluable feedback for learners, marking a significant advancement in pharmacy education.

Kerri discusses the numerous advantages of the AI-powered training tool, Audirie, in enhancing Pharmacy education. They emphasize that the tool provides objective and constructive feedback, significantly improving Pharmacists' communication and counseling skills. While technical knowledge remains crucial, effective communication can greatly enhance patient interactions and overall professional satisfaction. The potential for Audirie to standardize training and boost confidence among Pharmacy interns is highlighted, leading to improved patient care and professional development.

Kerri also addresses the challenges and benefits of preceptor training in Pharmacy education. Despite PSA offering accredited preceptor training, it remains non-mandatory, resulting in many preceptors lacking formal teaching skills, which impacts the quality of intern training. Kerri underscores the value of AI-powered tools like Audirie in providing objective feedback, enhancing communication skills, and boosting confidence among pharmacy interns. They share personal experiences, noting the advantages of having clear, recorded assessments over subjective feedback, which can significantly enhance the learning experience.

Addressing the challenges and misconceptions surrounding AI in Pharmacy training, Kerri explains that some resistance stems from a lack of understanding of AI technology, particularly its ability to handle dynamic and natural conversations. Despite initial awkwardness, AI avatars have proven to be highly responsive and capable of managing complex scenarios and varied interactions. Kerri emphasizes the importance of continuous testing to fully understand AI’s capabilities and benefits in educational settings, encouraging organizations to embrace this technology.

In the final segment, Kerri offers advice to organizations considering AI-powered training solutions, stressing the importance of setting realistic timeframes and recognizing the technology's vast potential. They also preview the upcoming PSA conference, highlighting its theme "Pathways to Progress" and the exciting range of sessions and networking opportunities. Kerri emphasizes the value of connecting with peers and gaining inspiration from the event to rejuvenate one's passion for the Pharmacy profession, encouraging attendees to engage fully in this transformative experience.

EP 102 - Pharmacy View Podcast - AI in Action: Enhancing Pharmacy Training with Audirie

In this episode of the Pharmacy View Podcast, Founder Host Scott Carpenter is joined by Natalie Sirianni, Director & Officer in Effective Control of Attain Pty Ltd, Director of Musculoskeletal Australia, and a Board Member of the Australian Institute of Business Brokers (AIBB). As a leading expert in Pharmacy business brokerage, Natalie offers a deep dive into the current trends and transformations within the industry. From navigating the impacts of the 60-day dispensing policy to leveraging the benefits of the 8th Community Pharmacy Agreement (8CPA), Natalie provides a comprehensive analysis of how these changes are reshaping the market. Join us to explore how the enthusiasm of emerging Pharmacists and the resilience of the industry are creating new opportunities and driving growth in the Pharmacy business.

Natalie outlines their work in Pharmacy valuations and brokerage, including the impact of recent legislative changes such as the 60-day dispensing policy. Natalie explains the cyclical nature of Pharmacy valuations, influenced by economic conditions, community Pharmacy agreements, and interest rates. They highlight the industry's resilience during downturns and how its performance through events like COVID-19 has showcased its stability. Despite challenges such as the 60-day dispensing legislation, banks remain confident in lending to Pharmacies due to their consistent financial performance.

The discussion turns to the 60-day dispensing policy, which initially caused uncertainty and panic in the market. As the policy was implemented, the industry began to recover as the financial impacts became clearer. Natalie notes that while the new system introduced challenges, it allowed for better quantification and adjustment, showcasing the industry's ability to navigate changes with resilience and a historical perspective.

Natalie also addresses the broader impacts of the 8th Community Pharmacy Agreement (8CPA) and the new payments related to the 60-day dispensing policy. The 8CPA provides increased funding and stability, contrasting with the initial uncertainty of the transition period. This agreement has bolstered market confidence, leading to increased buyer interest and a resurgence in Pharmacy transactions. Sellers, particularly those nearing retirement who had previously postponed sales, are now re-engaging with the market, and valuations are expected to stabilize as confidence returns.

Natalie further talks about the invaluable role of young Pharmacists entering the industry through mentorship and succession plans. They describe this dynamic as mutually beneficial: younger Pharmacists gain essential knowledge and business acumen from their more experienced counterparts, while seasoned professionals receive fresh energy and enthusiasm. Natalie believes this intergenerational collaboration is crucial for the continued growth and vitality of the Pharmacy sector, fostering a positive transition and ensuring that the industry remains vibrant and forward-looking.

EP 103 - Pharmacy View Podcast - Pharmacy Valuations & Trends: What’s Hot in the Industry?

In this episode of Pharmacy Podcast, a stream of Pharmacy View Podcast that provides regular interviews with Pharmacy leaders, entrepreneurs, and members of The Independent Pharmacies of Australia (IPA), host Melody Mugari, a Pharmacist and Programs and Corporate Partnerships Manager at The Independent Pharmacies of Australia Group (IPA) sits down with Brad Butt, an influential figure in the Pharmacy Community. As the Founder and Lead Pharmacist at Mens Health Downunder and the Managing Partner at Cooleman Court Pharmacy in Weston ACT, Brad has made significant strides in advancing men’s health services across Australia. Join Melody and Brad as they delve into his inspiring journey from Community Pharmacy to establishing a leading male health clinic, explore the challenges and rewards of expanding healthcare services, and discuss the pivotal role of Pharmacists in providing compassionate, patient-centered care.

Useful Links

Register for the 2024 Australasian Mens Health Downunder Conference: MHD2024-Conference-Home | MHDU2024

Pharmacists’ Support Service: - Pharmacists' Support Services

PSA’s Pharmacist to Pharmacist Advice Line: Contact us | Pharmaceutical Society of Australia

Pharmacy Podcast - Ep 5 - Brad Butt: Breaking Barriers in Men's Health Downunder

In this episode of Pharmacy Podcast, a stream of Pharmacy View Podcast that provides regular interviews with Pharmacy leaders, entrepreneurs, and members of The Independent Pharmacies of Australia (IPA), host Melody Mugari, a Pharmacist and Programs and Corporate Partnerships Manager at The Independent Pharmacies of Australia Group (IPA) interviews John Kardis, Pharmacist and Director of Buy-IT-Right. John shares his inspiring journey from facing challenges in entering Pharmacy school to co-founding a successful Pharmacy network. His story highlights the importance of perseverance, community engagement, and innovative technology in transforming Pharmacy operations.

EP 6-Pharmacy View Podcast-The Power of Automation: John Kardis & Buy-IT-Right's Impact on Pharmacy

In this episode of Pharmacy View Podcast’s Full Scope Pharmacy Leadership stream, host, Chantelle Turner, a Pharmacist Leadership and Business Coach at TURN Pharmacy Leadership, speaks with Curtis Ruhnau, Pharmacist, a partner at Emerton Pharmacy and President of the Pharmacists' Support Service (PSS). Curtis reflects on their journey into the pharmacy profession, driven by a passion for chronic care management and a commitment to supporting both patients and fellow Pharmacists. They share insights into Emerton Pharmacy’s recent dual recognition in 2024, winning Excellence in Community Engagement and Excellence in Harm Minimisation, demonstrating their dedication to patient care and public health.

Curtis discusses the increasing importance of mental health and self-awareness within the Pharmacy profession, particularly post-COVID, where many Pharmacists face stress, uncertainty, and isolation. Drawing from their experience teaching medical students about self-awareness, Curtis highlights the need for greater advocacy around mental well-being in Pharmacy. They address how these challenges manifest in the evolving landscape of full-scope Pharmacy practice and emphasise the value of honest communication and proactive strategies for maintaining mental health.

Curtis shares personal insights into managing stress, emphasising the importance of acknowledging imposter syndrome and viewing it as a prompt for continuous learning. They describe their own approach to upskilling and self-care, sharing personal practices like reflection and stress management techniques. Curtis further underscores the role of mentorship, community, and teamwork in professional success, acknowledging that leadership often involves collective effort and support.

The episode concludes with a powerful discussion on the value of "listening with intention" in leadership. Curtis recounts lessons learned from Indigenous elders about the significance of deep listening and emotional intelligence in building empathetic and supportive teams. They highlight how small, intentional actions can strengthen the pharmacy community and foster a culture of care, reinforcing that empathy and active listening are essential for effective leadership and long-term growth in the profession.

EP 104 -Pharmacy View Podcast -Navigating Full-Scope Pharmacy:Teamwork, Mentorship, & Self-Awareness

Welcome to Pharmacy View – Technology in Pharmacy Business Podcast Series where we provide regular interviews with Pharmacists and key industry people within the Australian Pharmacy and associated industry. In each podcast we look to discuss aspects of Pharmacy operation and how technology is improving or interacting with each guest’s current role or Pharmacy related business.

EP 103 - Pharmacy View Podcast - Pharmacy Valuations & Trends: What’s Hot in the Industry?

Pharmacy View Podcast

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