In this episode, Kathleen Hughes, PLA, talks with Amy Mikel, Director of Customer Experience at the Brooklyn Public Library. Amy shares the catalyst for the Cardholder Signup Practices study—the Books Unbanned initiative—and how it spurred their curiosity to examine library access and then walks us through the study's objectives and key findings, shedding light on the challenges of ensuring equitable access, particularly for marginalized communities. Amy also shares actionable recommendations for libraries based on their research, offering valuable insights for enhancing inclusivity and accessibility in library systems nationwide. Join us as we uncover the complexities of library access and explore ways to create more equitable opportunities for all.

FYI 78 Brooklyn Public Library - Library Card Access Study

Publiclibrariesonline.org is the companion website to the bi-monthly print publication  “Public Libraries,” the official magazine of the Public Library Association.

FYI 78 Brooklyn Public Library - Library Card Access Study

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