Ricki Jeffery discusses the sometimes surprising benefits their social enterprise strategy has brought to Centacare Rockhampton, their business clients and service delivery clients. 

Rethinking Resources: Ricki Jeffery - Centacare Rockhampton Part 3

Jill Mackay discusses the challenges of the technical aspects of the amalgamation of Othila’s Young Women’s Housing and Support Service with Brisbane Youth Service.

Rethinking Resources: Jill Mackay - Othila's Part 2

Jill Mackay from Othila’s Young Women’s Housing and Support Service explains why Othila’s was faced with the choice to merge and why they chose to merge with Brisbane Youth Service.

Rethinking Resources: Jill Mackay - Othila's Part 1

Dr Lesley Jolly from Strategic Partnerships talks about her work on realist evaluation with Engineers Without Borders

AES June 2014 Podcast

Valmae Rose and Judith Rowell discuss outcomes in practice at the QCOSS State Conference 2014

Valmae Rose and Judith Rowell - QCOSS State Conference 2014

Karyn Walsh QCOSS

Interview with Rachel Drew, Director of Mamre Association about her experiences with the Human Services Quality Framework (HSQF).

Rachel Drew, Director, Mamre Association talks about HSQF

Tania Leeson, Youth Development Officer at Sarina Youth Centre and Nikki Huges, Youth Development Officer, Mackay Regional Council discuss  the impact of the government’s renewal process on youth services in the Mackay region and what they got out of the Youth Renewal Workshop held in Mackay in March 2015.

Mackay Youth Renewal

Emma Taylor:  Project Officer - Self Directed Disability Support 

Date 13 August 2015

Emma was interviewed as part of the customer experience project . This project aims to:
-  Gain a better understanding customer experience and satisfaction.
-  Identify levels of customer satisfaction.
-  Identify what is important to customers in terms of satisfaction.
-  Identify different levels of satisfaction experienced.


Customer Experience August 2015

Barb, Chantelle & Hanna:  Collective members - Women's House - Date 13 August 2015

Barb, Chantelle and Hanna were interviewed as part of the client experience project . This project aims to:
-  Gain a better understanding customer experience and satisfaction.
-  Identify levels of customer satisfaction.
-  Identify what is important to customers in terms of satisfaction.
-  Identify different levels of satisfaction experienced.

To find out more and to join the conversation  join us on the Customer Experience Network space: http://networks.communitydoor.org.au/groups/customer-experience

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