On today's episode, Dan Shine, senior editor of Automotive News, joins Greg in the Connected studio.  As a Detroit native and experienced journalist, Dan has great insight into what’s going on in the industry and how’s it being talked about in the media.

Get Dan's insight on:

-Important topics that aren't being talked about enough.
-Subjects to keep an eye out for in the future.
-How he identifies the stories and people he covers.

Connected Podcast Episode 134: Sharing Stories from the Auto Industry

"For over 125 years dealers have been successful and adapted to every technological change in our industry. Whether it's how vehicles are sold or the technology used in the vehicles, dealers are constantly updating their ability to reach their customers."

On this episode of Connected, Greg sits down with Brian Maas, president of the California New Car Dealers Association and outgoing ATAE chairman. Brian and his colleagues are responsible for updating the franchise laws that protect dealerships.

Connected Podcast Episode 136: The True Value of the Franchise Relationship

This week's episode of Connected is a bit of a special one. A few weeks ago at NADA, we had 11 great conversations in our booth on the show floor with people from different parts of the automotive industry: dealers, students, influencers, ADA presidents, vendors, and CEOs.

Each conversation discussed a new and fun topic from service efficiency to AI, eContracting, and more. In this episode, Greg goes through some of his favorite moments to give you a quick recap of what people were talking about out in Las Vegas.

Connected Podcast Episode 137: Connected from the NADA Show Floor!

On this episode of Connected, TrueSpot CEO/Founder Mike Hanna joins Greg in studio to discuss his experience working in a dealership and how the company got started.

Watch the entire conversation to hear some of Mike's stories about how tracking down keys can put you in some unexpected places...like digging through a dumpster!

Connected Podcast Episode 138: The Evolution of a Startup

This week's episode of Connected is one for the record books. Greg welcomes two in-studio guests for the first time and it's one of the longest conversations we've ever had!

Paul J Daly and Kyle Mountsier from Automotive State of the Union (ASOTU) visited the Reynolds and Reynolds headquarters for the first time to talk about building a macro-brand, creative storytelling, and the role dealerships play within their communities.

They also mention their docuseries More Than Cars, which will have a new episode premiering on March 27, and talk about ASOTU CON coming to Baltimore in May!

Connected Podcast Episode 139: Bringing the Human Element to Automotive

The average car deal requires 39 feet of forms, and with regular updates to state and federal regulations, it can be a challenge for many dealerships to keep all those documents up-to-date. On today's episode, Reynolds VP of Marketing Greg Uland is joined by another Greg: Greg Schaeffer, Vice President of Compliance.

They discuss some ideas for how dealers can protect themselves by identifying areas in common forms where they're most at risk. Hear their thoughts on:

-Best practices for managing your compliance. 
-How often your forms should be reviewed (and the best time of the year to review them).
-Common issues to look for when reviewing documents for risk.

Connected Podcast Episode 140: Managing Compliance and Protecting Dealerships

On today's episode Greg is joined by Glenn Mercer, long-time automotive researcher and the author of the popular blog, Car Charts.

Glenn has been a part of the automotive space for decades. Before turning to automotive research and starting his blog, Glenn worked in the automotive consulting space with McKinsey & Company for over 20 years. In this conversation, he offers some great insights and ideas on:

-The impact of youth sports on car buying behavior.
-Being a retailer vs. being a dealer.
-The main problems with a direct-to-consumer model.

Connected Podcast Episode 141: Finding Trends in Automotive Data

On this episode of Connected, Greg is joined by two guests from Automotive Warranty Network Inc. — Jake Trott, the vice president of account management, and Jason Tuck, the sales and marketing manager.

Warranty claims work isn't talked about very often, but it can be critical to your bottom line. Jake and Jason sat down to talk about:

-Common issues to look for before submitting warranty claims.
-What percentage of warranty ROs have some type of issue. 
-How much money is left on the table or lost in warranty audits.

Connected Podcast Episode 142: Reducing Warranty Claims Issues

On this episode of Connected Greg is joined by Sandra Gonzalez, also known as "The Fleet Queen." Sandra is the national government and commercial fleet manager at Peoria Ford out in sunny Arizona.

Since 2019, Peoria Ford's government fleet sales have tripled with the help of Sandra and her team. She and Greg chat about:

-Establishing your brand in a niche space like the fleet market.
-Keeping up with fast-paced growth. 
-The importance of a solid network and strong communication skills.

Connected Podcast Episode 143: Selling to the Fleet Market

On this episode of Connected, Greg is joined by Mike Martinez, COO of  DealerOn. Mike has been working to help provide quality websites to dealerships since the early days, back when many dealers didn't even have a site. And since then, he's been a part of every update to keep up with shifting consumer behaviors.

Mike and Greg discuss:

-Personalizing the shopping experience for consumers on your website.
-Using a "right car, right payment, right now" approach.
-Elements of a good SEO strategy.

Connected Podcast Episode 144: Optimizing Your Dealership's Online Presence

On today's episode, Greg is joined by Cory Coler, a supervisor on the Product Management team at Reynolds and Reynolds. He handles fixed operations products from the beautiful Reynolds office down in Tampa. They sit down to chat about the influence of different retail experiences on consumers' service expectations, creating a 'no sales pressure' environment, and utilizing technology to build trust.

 If you're interested in hearing more about what consumers think about the service process, check out the brand new study from GoMoto!

Connected Podcast Episode 134: Sharing Stories from the Auto Industry

ConnectedPodcast

Related tracks